Wallace Odhiambo
Human Resource Specialist
Summary
To leverage my strong interpersonal and organizational skills in a dynamic Company, where I can contribute to fostering a positive workplace culture, streamline HR processes, and support the company's talent acquisition and employee engagement initiatives.
Goal-oriented Human Resources Specialist with six years of experience in training protocol development and policy implementation. Strong financial acumen with demonstrated success in budget development and adherence. Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives.
Overview
12
12
years of professional experience
Work History
HR Specialist
iHuman Resource Consulting Limited
03.2024 - Current
- Payroace culture by initiating diversity and inclusion initiatives, resulting in higher employee satisfaction levels.
- Assessed employee engagement levels through surveys and focus groups, implementing actionable feedback for continuous improvement.
- Created and delivered HR training sessions to staff, managers and executives.
- Advocated for staff members, helping to identify and resolve conflicts.
- Partnered with business leaders to align HR strategy with organizational goals, driving company growth and success.
- Enhanced employee retention by implementing effective onboarding and training programs.
- Optimized talent acquisition process by leveraging data-driven insights, refining sourcing techniques and enhancing employer brand presence.
- Reduced time-to-hire with efficient recruitment strategies, including targeted job postings and thorough candidate screening.
- Managed conflict resolution by mediating disputes between employees, fostering a positive work environment.
- Oversaw payroll administration duties ensuring accurate payment processing while adhering to relevant tax regulations.
- Conducted regular compensation reviews to ensure competitive pay rates, retaining key staff members.
- Mentored HR team members in their professional development, promoting continuous learning and skills enhancement within the department.
- Coordinated internal promotions processes allowing career advancement opportunities within the organization.
- Collaborated with legal counsel to ensure compliance with federal, state, and local labor laws, minimizing risk exposure for the organization.
- Streamlined HR processes for increased efficiency by automating manual tasks and reducing paperwork.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Assessed client feedback and delivered information to management for corrective action.
- Partnered with leaders on HR and business functions using consultative approach to proactively identify and address issues and concerns.
- Provided human resources, recruiting and resource allocation guidance in commercial consulting environment.
- Contributed to business and HR functions by identifying, prioritizing and building organizational capabilities, behaviors, structures and processes.
- Assisted and guided clients on HR procedures and program development by devising performance evaluations, job descriptions, and industry-standard salary ranges.
- Assisted with writing job postings and job descriptions for boards.
- Developed and monitored employee recognition programs.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Human Resources Manager
Crimsons Agency limited Ltd
06.2019 - 08.2023
- Developing advertisement templates for available overseas opportunities
- Interviewing potential candidates to evaluate their suitability for the available job openings
- Coordinating with overseas companies and linking them with potential candidates for selection and placement of candidates as per their request
- Overseeing all the day to day operations in the company
- Application and renewal of NEA licenses
- Operating the recruitment information system
- Training of new employees
- Issuing legal advice on the various labour laws and labour resolution procedures
- Preparation and submission of employment returns to the National Employment Authority
Call center Agent
CCI Global
03.2019 - 06.2019
- Provided timely feedback on product-related issues encountered by customers to inform improvements in product design or documentation.
- Stayed up-to-date on industry trends and advancements in customer service technology to provide informed recommendations for operational enhancements.
- Assisted in training new hires on company policies, systems, and call handling procedures to ensure seamless integration into the team.
- Maintained thorough knowledge of company products, services, and policies to provide consistent support across all calls.
- Reduced average call handling time through active listening, empathy, and effective problem-solving skills.
HR-Intern
School Equipment Production Unit
09.2016 - 04.2017
- Supported HR team with the creation of comprehensive onboarding materials, improving employee retention rates.
- Managed confidential personnel files, maintaining accuracy and upholding strict privacy standards.
- Tracked employee attendance, identifying trends and providing insights for management to address any potential issues promptly.
- Assisted in organizing company-wide events, boosting morale and fostering positive workplace relationships among colleagues.
- Answered phone and performed clerical duties to assist human resources department.
- Worked with HR team to coordinate company events.
- Developed strong written and verbal communication skills.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Created and updated tracking spreadsheets using MS Excel.
- Maintained relationships with personnel using strong collaboration and teamwork skills.
Data Clerk/Supervisor
XRX –Technologies
01.2015 - 08.2016
- Capturing and Feeding information in the organization database
- Ensuring that all data clerks meet their daily target
- Training the new data clerks
- Supervising and offering technical support to the other data entry clerks
- Data verification and validation
- Demonstrated adaptability when transitioning between multiple projects without sacrificing timeliness or attention to detail.
- Improved data retrieval times with well-organized filing systems, expediting access to critical information.
- Enhanced data accuracy by diligently reviewing and correcting discrepancies in reports.
- Streamlined data entry processes for increased efficiency and reduced errors.
- Trained new employees on company-specific software applications, promoting a smooth onboarding experience for incoming staff.
- Maintained files, records, and chronologies of entry activities.
- Verified data files prior to entry to maintain high data accuracy.
- Developed and implemented data entry operations.
- Updated and maintained customer information, documents and records.
- Analyzed current data records to provide detailed reports.
- Checked for accuracy by verifying data and records.
Attachee
Kenya Forest Research Institute
06.2013 - 08.2013
- File Management in the Company registry
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Resolved problems, improved operations and provided exceptional service.
Education
BSc. - Human Resource Management
University of Kabianga
11-2014
Kenya Certificate of Secondary Education -
High School
12-2008
Kenya Certificate of Primary Education -
Primary Education
Kiambu, Kiambu District, Kenya12-2004
Skills
Human resources operations
Training
- Cert of Participation-Capacity Building Workshop-(HRDSA-University of Kabianga) - 2012
- Cert of Participation-HIV/AIDs Workshop-(Kabianga University collage) – 2012
- Cert of Appreciation-Kenya Redcross Membership-Kabianga Chapter-(2011-2014)
- Cert of Leadership- Kenya Redcross Secretary-Kabianga Chapter-(2012-2014)
- Cert of Attendance-University Blood Doner Sensitization Workshop-2012
Affiliations
Member of Institute of Human Resource Management
References
UPON REQUEST
Timeline
HR Specialist
iHuman Resource Consulting Limited
03.2024 - Current
Human Resources Manager
Crimsons Agency limited Ltd
06.2019 - 08.2023
Call center Agent
CCI Global
03.2019 - 06.2019
HR-Intern
School Equipment Production Unit
09.2016 - 04.2017
Data Clerk/Supervisor
XRX –Technologies
01.2015 - 08.2016
Attachee
Kenya Forest Research Institute
06.2013 - 08.2013
BSc. - Human Resource Management
University of Kabianga
Kenya Certificate of Secondary Education -
High School
Kenya Certificate of Primary Education -
Primary Education