Wahida Daud
Nairobi
Summary
Dynamic professional with a proven track record in food presentation and customer service, notably at Aaliyas Coastal Cuisine. Skilled in sanitation practices and engaging audiences, demonstrated through successful event catering and raising listener engagement. Excelled in multitasking and fostering positive relations, achieving high satisfaction rates. Expert in children and elderly care, blending hard and soft skills to drive operational excellence.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Cook, Social Media Marketing Manager
Aaliyas Coastal Cuisine
01.2015 - Current
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Monitored food quality and presentation to maintain high standards.
Radio Presenter/ Office Administrator
Rahma Broadcasting Limited
02.2004 - 05.2014
- Hosted music, news and entertainment segments for well-rounded radio shows.
- Answered booth call line and took song suggestions or comments from listeners.
- Recorded and edited high-quality interviews and audio clips for broadcast.
- Announced ads, song switches, and breaking news segments for radio broadcasts.
- Developed engaging content for listeners and guests, including competitions, interviews and phone-ins.
- Crafted original scripts for commercial and promotional spots, advertising radio station sponsors.
- Devised marketing and promotional campaigns to increase ratings and listener base.
- Operated studio sound boards, desks and playout software for slick, professional broadcasts.
- Attended promotional events to create station awareness and build listener reach.
- Engaged listeners through social media platforms to increase station visibility.
- Selected and created audio cuts and pre-produced audio programs for more fluid broadcasting.
- Produced creative radio segments focused on music, current events and lifestyle topics.
- Delivered exceptional programming to audience members by always researching events, guests, and programs thoroughly.
- Researched topics for comment and discussion.
- Interviewed show guests and moderated discussions.
- Engaged with audience members through telephone calls and personal commentary on musical selections, political happenings, and other items of interest.
- Presented weather, news and commercials to listeners.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Housekeeper/Nanny/English Tutor
Domestic
01.2017 - 05.2019
- Verified cleanliness and organization of storage areas and carts.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Adhered to professional house cleaning checklist.
- Operated electronic backpack vacuums and floor sweepers.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Washed and put away kitchen dishes, utensils and glassware.
- Changed bed linens and collected soiled linens for cleaning.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Engaged with children on age-appropriate level.
- Played games, worked on puzzles, and read books to young children.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Improved children written and verbal English skills through personalized learning programs.
Radio Presenter/ Office Administrator
Universal Broadcasting Limited
01.2003 - 01.2004
- Facilitated live coverage of special events, promotions, and sports matches.
- Hosted music, news and entertainment segments for well-rounded radio shows.
- Answered booth call line and took song suggestions or comments from listeners.
- Interviewed local and international celebrities to raise brand profile and build listener engagement.
Education
Diploma - Business Management
University of Nairobi
Nairobi Kenya06.2007
Certificate - Public Relations
University of Nairobi
Nairobi, Kenya 06.2004
Skills
- Sanitation
- Food presentation
- Cooking
- Grilling
- Surface cleaning
- Customer Service
- Order Verification
- Supply Restocking
- Frying
- Sanitation Practices
- Recipes and menu planning
- Event Catering
- Type cuisine expert
- Ingredients measuring
- Cleaning and organization
- Children under 16 care
- Elderly companion
Accomplishments
Single handedly pioneered an orphans program to forsee the availability of all their school statinaries.
Initiated a sanitary pads foundation for the orphan child.
Certification
Microsoft office
Microsoft word
Languages
English
Advanced (C1)
Swahili
Advanced (C1)
Meru
Intermediate (B1)
Interests
Travel
Volunteering
Sports and arts
Cooking and gardening my own vegetable
Timeline
Housekeeper/Nanny/English Tutor
Domestic
01.2017 - 05.2019
Cook, Social Media Marketing Manager
Aaliyas Coastal Cuisine
01.2015 - Current
Radio Presenter/ Office Administrator
Rahma Broadcasting Limited
02.2004 - 05.2014
Radio Presenter/ Office Administrator
Universal Broadcasting Limited
01.2003 - 01.2004
Diploma - Business Management
University of Nairobi
Certificate - Public Relations
University of Nairobi
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