WAFAA FAIZ
Nairobi, Nairobi Province
Summary
Bilingual travel agent adept at building lasting client relationships. Sales-oriented personality committed to working with successful team.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Travel Consultant
DESERT WORLD INTERNATIONAL LIMITED
06.2023 - Current
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Built strong relationships with clients through exceptional communication and personalized service.
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Handled sensitive information with professionalism and discretion.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Collected, handled and documented payments for travel services and associated feels.
- Completed accurate reservations for business travelers at point of sale.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Education
No Degree - Tourism And Travel Management
UTALII COLLEGE
08.2023
Skills
- Company Guidelines and Procedures
- Hotel Accommodations
- Documentation Preparation
- Travel Insurance
- Itineraries
- Social media savvy
- Exceptional customer service
- Strong communication skills
- Multilingual proficiency /English/Arabic/swahili
- Team collaboration
- Active Listening
- Reservations Booking
- Customer Service
- Loyalty Programs
Timeline
Travel Consultant
DESERT WORLD INTERNATIONAL LIMITED
06.2023 - Current
No Degree - Tourism And Travel Management
UTALII COLLEGE
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