Wachira Joy
Sales Consultant
Nairobi,30
Summary
A highly motivated and results-driven professional with a background in Customer Care and SaaS Sales, bringing over two years of experience in delivering exceptional customer experiences and driving business growth. Skilled in public relations, client engagement, and sales development, with a keen ability to understand customer needs, communicate product value, and build lasting relationships. A quick learner with a persuasive approach and a customer-centric mindset, dedicated to fostering trust, enhancing brand reputation, and contributing to revenue growth. Known for a positive outlook, adaptability, and a friendly personality that makes interactions seamless and impactful. Personable and driven individual with strong interpersonal and communication skills, well-suited for client-focused roles. Possesses foundational understanding of sales strategies and CRM software, coupled with ability to quickly learn and apply advanced sales techniques. Aims to drive significant growth and positive client relationships.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Sales Consultant
FreshTech Africa
South Africa
05.2023 - Current
- 1. Prospecting & Lead Generation
- Research and identify potential clients through LinkedIn, company websites, and industry databases.
- Use outbound strategies like cold calling, emailing, and LinkedIn outreach to engage prospects.
- 2. Qualifying Leads
- Conduct discovery calls to understand the prospect’s needs, challenges, and fit for the software.
- Ask qualifying questions based on BANT (Budget, Authority, Need, and Timeline) or other frameworks.
- 3. Setting Up Meetings & Demos
- Schedule meetings between qualified leads and Account Executives (AEs) for product demos.
- Ensure a smooth handover by providing background information on the lead.
- 4.Pipeline Management & CRM Updates
- Track interactions, update lead status, and log data in the CRM (e.g., HubSpot, Salesforce, Freshsales).
- Maintain accurate records to help sales teams prioritize leads.
- 5. Collaboration with Marketing & Sales Teams
- Work with marketing to align messaging and improve lead nurturing strategies.
- Provide feedback on lead quality and common objections.
- 6.Continuous Learning & Product Knowledge
- Stay updated on the SaaS product’s features, industry trends, and competitor offerings.
- Adapt sales pitches based on customer pain points and value propositions.
Call Center Agent
Call Center International Kenya
01.2022 - 04.2023
- Consistently handled over 100 calls daily with duties including managing customer accounts, customer education, sales qualification and managing customer expectations
- Mastered all company products and services, enhancing FCR and enriching my upselling and cross-selling opportunities
- Identifying customer needs, and providing information and solutions to the problems
- Follow up on branch complaints, ensure clients are called back and issues completely resolved
- Responding customer inquiries and concerns
- Calling clients and customers to inform them about the company's new products, services and policies
- Review client's accounts providing updates and information about billing, shipping, and warranties
Cashier
Bungoma-Line Sacco
Kitale
08.2020 - 12.2020
- Providing tickets for travelers
- Maintaining a good image for the company
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Disaster Response, Internship
National Disaster Operation Centre
Nairobi, Kenya
04.2019 - 08.2019
- Participating in national watch for disasters in disaster-prone areas
- Monitoring disaster situations around the country
- Preparing Incident reports
- Participating in the disaster response in conjunction with Disaster Response Team
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
Education
Bachelor of Arts - Disaster Management With IT
MASENO UNIVERSITY
Kisumu County 05.2016 - 08.2020
KCSE - Mean Grade B plain
WOODARD GIRLS' HIGH
KCPE - undefined
HEZTA PREPARATORY AND PRIMARY SCHOOL
01.2012 - 01.2015
Skills
- Disaster management skills
- Sales and Marketing
- Customer Care
- Communication skills
- Team work
- Diplomacy
- Professionalism
- Flexibility
- Tidiness
- Safety
- Critical thinking
- Problem solving
- Time management
- Leadership
- Integrity
Personal Information
- ID Number: 33921884
- Date of Birth: 02/14/97
Referres
Issa Ramadhan
Operations Manager
CCI Kenya
0114700185
Other Referees will be provided upon request.
Timeline
Sales Consultant
FreshTech Africa
05.2023 - Current
Call Center Agent
Call Center International Kenya
01.2022 - 04.2023
Cashier
Bungoma-Line Sacco
08.2020 - 12.2020
Disaster Response, Internship
National Disaster Operation Centre
04.2019 - 08.2019
Bachelor of Arts - Disaster Management With IT
MASENO UNIVERSITY
05.2016 - 08.2020
KCPE - undefined
HEZTA PREPARATORY AND PRIMARY SCHOOL
01.2012 - 01.2015
KCSE - Mean Grade B plain
WOODARD GIRLS' HIGH
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