Vruddhi Darji
Nairobi
Summary
Passionate and driven travel industry professional with over 10 years of hands-on experience across airlines and agencies. Expert in reservation systems, fare negotiation, and understanding both the operational and commercial sides of the business. Known for building strong client and agency relationships, delivering seamless service, and driving sales growth. A team player who thrives in fast-paced environments, and brings real-world travel insights to every customer interaction. Constantly learning, traveling, and staying ahead of industry trends to offer the best solutions in a competitive market.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Support Executive
Air Asia Africa GSA
Nairobi, Kenya
08.2024 - Current
- Negotiated competitive fares for group bookings through direct engagement with head office.
- Cultivated and maintained strong relationships with agencies to ensure efficient booking processes.
- Conducted targeted sales visits, driving market growth and enhancing brand visibility.
- Provided system support to agents, promptly resolving technical issues to ensure operational continuity.
- Acted as key liaison between head office and market teams, facilitating effective communication.
- Regularly analyzed competitor fares to inform negotiations and enhance product competitiveness.
Reservations Manager
Air Arabia Kenya GSA
Nairobi
02.2020 - Current
- Company Overview: The company is the GSA for Air Arabia Kenya
- Managed reservations department and provided exceptional customer service.
- Oversaw sales support department, assisting the sales team in group and labor bookings.
- Orchestrated end-to-end holiday arrangements, including ticket and accommodation bookings, and arranging rental transportation.
- Coordinated with the head office to ensure seamless operations.
- Expertly organized and quoted travel arrangements for various client groups, couples, executives, and individuals with special needs.
- Proficiently handled visa applications for multiple countries, including UAE, Kenya, and India.
- Conducted document verifications to ensure accuracy and compliance.
- Provided system training for new staff and travel consultants.
- Cultivated strong client relationships to enhance loyalty and boost client retention.
- The company is the GSA for Air Arabia Kenya
- Contact: Charles Nduba +254721978220
Travel Consultant
Darpan Travels
New Jersey
05.2019 - 10.2019
- Proficient in Sabre GDS system after comprehensive training.
- Managed travel arrangements for a diverse clientele, including Indian & Kenyan customers traveling to and from India/Kenya and local clients.
- Facilitated OCI and travel visa applications for USA passport holders.
- Administered passport renewal processes for Indian passport holders.
- Contact: Kamesh Purohit +19088754194
Travel Consultant
Travel Associates
Nairobi
08.2017 - 02.2019
- Managed reservations department and provided exceptional customer service.
- Expertly organized and quoted travel arrangements for various client groups, couples, executives, and individuals with special needs.
- Conducted document verifications to ensure accuracy and compliance.
- Managed financial transactions and maintained accurate records of all financial activities for the company.
Travel Consultant
Karibu Travels & Tours
Nairobi
08.2015 - 07.2017
- Managed reservations department and provided exceptional customer service.
- Handled staff/agent rebate bookings and efficiently addressed passenger complaints and requests.
- Managed financial transactions and maintained accurate records of all financial activities for the company.
Education
Diploma - IATA/UFTAA, International Travel and Tourism, Senior Management (LEVEL 1 - 4)
Air Travel & Related Studies Centre
Nairobi01.2013
EDEXCEL Certificate - Secondary Education
Arya Girl's Secondary School
01.2010
Skills
- Client relationship management
- Multitasking
- Problem solving
- Travel coordination
- GDS systems and software proficiency
- Administrative expertise
- Market analysis
- Visa processing
- Negotiation skills
Certification
- Air Arabia Customer Experience Journey
- Amadeus GDS
- Galileo GDS
- Sabre GDS
- Airline Cabin Crew
- General Computer Applications
Hobbies and Interests
- Travelling
- Adventure Sports
- Music
- Foodie
- Socializing
- Gaming
Languages
English
First Language
Gujarati
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Swahili
Advanced (C1)
C1
Punjabi
Intermediate (B1)
B1
Timeline
Sales Support Executive
Air Asia Africa GSA
08.2024 - Current
Reservations Manager
Air Arabia Kenya GSA
02.2020 - Current
Travel Consultant
Darpan Travels
05.2019 - 10.2019
Travel Consultant
Travel Associates
08.2017 - 02.2019
Travel Consultant
Karibu Travels & Tours
08.2015 - 07.2017
Diploma - IATA/UFTAA, International Travel and Tourism, Senior Management (LEVEL 1 - 4)
Air Travel & Related Studies Centre
EDEXCEL Certificate - Secondary Education
Arya Girl's Secondary School
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