Vivian Anne Kathambi Mbabu
Nairobi
Summary
Dynamic professional with a proven track record at Soloh Worldwide Inter-Enterprises Limited, excelling in customer service and team leadership. Spearheaded initiatives that significantly enhanced client satisfaction and operational efficiency. Skilled in cash handling and fostering positive team environments, demonstrating flexibility and a results-driven approach. Achieved notable success in business development and procurement, ensuring excellence in every transaction.
Versatile Clerk with reputation of balancing productivity and exceptional customer service. Committed to resolving issues and promoting customer loyalty to drive business success. Solid experience in cash handling, bookkeeping and computations.
Overview
6
6
years of professional experience
Work History
Cashier Team Lead
Quickmart Limited Kenya
02.2022 - 06.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Helped customers complete purchases, locate items, and join reward programs.
Administrative Assistant
Soloh Worldwide Inter-Enterprises Limited
10.2020 - 08.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Business Development Officer
Soloh Worldwide Inter-Enterprises Limited
05.2019 - 10.2020
- Generated new business with marketing initiatives and strategic plans.
- Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
- Collaborated with cross-functional teams for the successful execution of business development initiatives.
- Secured long-term client loyalty by consistently delivering high-quality products and services tailored to individual business needs.
Bids Proposals Coordinator
Columbus Printing Industries Limited
09.2018 - 04.2019
- Ensured timely delivery of proposals by effectively managing deadlines and prioritizing tasks.
- Developed winning strategies for bids by analyzing competitors and identifying unique differentiators for our company''s offerings.
- Assisted in the negotiation process with clients, contributing to successful contract awards.
- Achieved high customer satisfaction ratings due to consistent follow-ups post-proposal submission, addressing any questions or concerns promptly.
Procurement Assistant /Customer Service Cashier
Centrino Colour Printers Limited
03.2018 - 08.2018
- Provided purchase information to support budget planning, expenditures and financial commitments.
- Organized distribution plans, delivery locations and technical specifications for [Product or service].
- Monitored payments by closely comparing purchase orders and contracts to delivered services and inputs.
- Facilitated timely delivery of goods by closely monitoring orders and addressing any delays or discrepancies promptly.
Education
BBA - Purchasing, Procurement, And Contracts Management
Mount Kenya University
Nairobi, Kenya04.2025
High School Diploma -
Zetech University
Nairobi, Kenya08.2016
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Positive Attitude
- Flexible Schedule
Accomplishments
- Supervised team of fifteen staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Cashier Team Lead
Quickmart Limited Kenya
02.2022 - 06.2024
Administrative Assistant
Soloh Worldwide Inter-Enterprises Limited
10.2020 - 08.2021
Business Development Officer
Soloh Worldwide Inter-Enterprises Limited
05.2019 - 10.2020
Bids Proposals Coordinator
Columbus Printing Industries Limited
09.2018 - 04.2019
Procurement Assistant /Customer Service Cashier
Centrino Colour Printers Limited
03.2018 - 08.2018
BBA - Purchasing, Procurement, And Contracts Management
Mount Kenya University
High School Diploma -
Zetech University
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