VIVIAN OSENYI
NAIROBI
Summary
Enthusiastic individual experienced in the hospitality industry, skilled in order processing and kitchen coordination. Committed to delivering exceptional service and resolving guest inquiries, contributing to an inviting dining atmosphere.
Overview
11
11
years of professional experience
Work History
WAITRESS
PRIDE INN HOTEL
NAIROBI
06.2024 - Current
- Provided exceptional customer service in a fast-paced hotel environment.
- Took and processed food and beverage orders accurately and efficiently.
- Coordinated with kitchen staff to streamline meal preparation and delivery, enhancing service speed.
- Resolved guest inquiries and concerns with professionalism, ensuring satisfaction and loyalty.
- Coordinated with bar staff to serve drinks during busy events and functions.
- Built rapport with regular guests, personalizing their dining experience and fostering repeat visits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
ASSISTANT WAITRESS
RADISSON BLU HOTEL
NAIROBI
07.2023 - 03.2024
- Assisted waitstaff in delivering food and beverages to guests promptly.
- Maintained cleanliness and organization of dining areas throughout service shifts.
- Streamlined inventory management by restocking supplies and tracking usage levels to maintain operational efficiency.
- Communicated with kitchen staff to ensure timely meal preparation and delivery.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Assisted waiters by efficiently taking customer orders during peak service periods to enhance order accuracy.
- Helped train new staff on restaurant procedures and customer interaction techniques.
- Monitored guest satisfaction by checking in on meals and promptly addressing any concerns to improve dining experience.
ASSISTANT WAITRESS
IBIS STYLES NAIROBI
NAIROBI
01.2019 - 04.2023
- Collaborated with waitstaff to ensure timely delivery of food and beverages to enhance guest satisfaction.
- Maintained cleanliness and organization of dining areas throughout service shifts.
- Supported inventory management by restocking supplies and monitoring usage levels.
- Communicated with kitchen staff to ensure timely meal preparation and delivery.
- Interacted with guests to deliver outstanding customer service and swiftly resolve concerns.
- Followed safety and hygiene protocols in food handling and service practices.
- Trained new staff on restaurant procedures and customer interaction techniques.
CALL CENTER AGENT
RADIO AFRICA GROUP
NAIROBI
07.2018 - 12.2018
- Assisted customers by answering inquiries and providing accurate information, enhancing overall customer experience.
- Processed customer orders efficiently using call center software.
- Resolved customer complaints with empathy and effective communication skills.
- Maintained detailed records of customer interactions and transactions to support service improvements.
- Conducted follow-up calls to ensure customer satisfaction and resolve issues.
- Trained new staff on call center procedures and best practices.
- Utilized CRM systems to track customer data, improving service quality and response times.
- Developed strong relationships with customers through effective communication skills.
JUNIOR ACCOUNTANT
EUMAR SOLUTIONS LTD
NAIROBI
01.2017 - 06.2018
- Managed accounts payable and receivable processes for timely financial transactions.
- Assisted in preparing monthly financial reports and reconciliations for management review.
- Supported the maintenance of accurate financial records using accounting software systems.
- Processed payroll and ensured compliance with tax regulations and reporting requirements.
- Collaborated with team members to streamline invoicing procedures for improved efficiency.
DATA ENTRY CLERK
MINISTRY OF LABOR AND SOCIAL SERVICES
NAIROBI
05.2015 - 12.2015
- Entered data accurately into ministry database systems to ensure reliable information management.
- Verified documents for completeness and correctness to maintain data accuracy and compliance.
- Followed established procedures to ensure data integrity.
- Utilized office software to streamline data entry tasks.
- Maintained organized electronic and physical files for easy access.
- Collaborated with team members to resolve data discrepancies.
- Assisted in preparing reports for departmental meetings to support informed decision-making.
- Provided clerical support during audits and reviews of records.
- Verified incoming documents for completeness and accuracy.
- Collaborated with team members to streamline data entry procedures.
- Assisted in training new staff on data management practices.
Education
ICDL
INSTITUTE OF ADVANCED TECHNOLOGY
NAIROBI06-2013
KCSE B(minus)
BULIMBO HIGH SCHOOL
KAKAMEGA11-2012
KCPE 302/500 Marks
ST THERESAS GIRLS
BUSIA11-2008
Skills
- Table service
- Customer service
- Menu knowledge
- Order processing
- Dining events
- Inventory management
Timeline
WAITRESS
PRIDE INN HOTEL
06.2024 - Current
ASSISTANT WAITRESS
RADISSON BLU HOTEL
07.2023 - 03.2024
ASSISTANT WAITRESS
IBIS STYLES NAIROBI
01.2019 - 04.2023
CALL CENTER AGENT
RADIO AFRICA GROUP
07.2018 - 12.2018
JUNIOR ACCOUNTANT
EUMAR SOLUTIONS LTD
01.2017 - 06.2018
DATA ENTRY CLERK
MINISTRY OF LABOR AND SOCIAL SERVICES
05.2015 - 12.2015
ICDL
INSTITUTE OF ADVANCED TECHNOLOGY
KCSE B(minus)
BULIMBO HIGH SCHOOL
KCPE 302/500 Marks
ST THERESAS GIRLS