Vivian Kiarie
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Manager
Imara Cafe
01.2022 - Current
- Overseeing daily operations, ensure exceptional customer service, and maintain a positive work environment for the team.
- Conducting regular meetings with staff to discuss progress and identify areas of improvement.
- Coaching mentoring and training team members in order to improve their job performance.
- Creating monthly reports for senior management and summarizing operational performance metrics.
- Developing and implementing strategies to increase customer satisfaction and loyalty.
Customer Support Specialist
County Supermarket
11.2020 - 01.2021
- Assisted customers, managed inventory, and contributed to the smooth functioning of the store.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Investigated customer complaints regarding product quality or service rendered.
Salesperson & Driver
AquaMaisha Drinking Water
01.2020 - 04.2020
- Developed and implemented strategies to meet sales quotas.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Gathered data on competitors' pricing, products, and promotional activities.
- Maintained accurate records of customer interactions and transactions.
- Promoted products, handled deliveries, and maintained client relationships.
Education
Certificate - Cisco Certified Network Associate
Jomo Kenyatta University of Agriculture And Technology
11-2021
Diploma in Tourism Management -
Kenya Coast National Polytechnic
11-2019
High School Diploma -
Nembu Girls High School
11-2016
Primary Education
Wankan Academy
10-2012
Skills
- Operations Management
- Customer Service Excellence
- Team Coordination
- Inventory Management
- Process flow optimization
- Results oriented
- Attention to detail
Languages
- English
- Swahili
Hobbies and Interests
- Swimming
- Socializing
- Travelling and adventure
- Volunteering for a good course
References
Available upon request
Timeline
Manager
Imara Cafe
01.2022 - Current
Customer Support Specialist
County Supermarket
11.2020 - 01.2021
Salesperson & Driver
AquaMaisha Drinking Water
01.2020 - 04.2020
Certificate - Cisco Certified Network Associate
Jomo Kenyatta University of Agriculture And Technology
Diploma in Tourism Management -
Kenya Coast National Polytechnic
High School Diploma -
Nembu Girls High School
Primary Education
Wankan Academy
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