Desired Job Title
House CleanerKitchen HandRetail Store ManagerRetail Sales AssociateAdministrative AssistantWork Type
Part TimeLocation Preference
On-SiteLocation: Remuera, Auckland, AUKAuckland, AUK
Open to relocation: Yes
Open To Work
VIVIAN JEPTEPKENY SAINA
Remuera, Auckland,AUK
Work Preference
Summary
Results-driven retail management professional with extensive experience in delivering exceptional customer service in fast-paced environments. Proven expertise in retail operations, team collaboration, and enhancing operational efficiency while ensuring high levels of customer satisfaction.
Overview
11
11
years of professional experience
Work History
House Cleaner
Ambrette Ltd
02.2026 - Current
- Leading daily cleaning operations to maintain high standards of hygiene and sanitation
- Implementing efficient cleaning schedules to optimize workflow and reduce downtime.
- Reporting maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Maintaining high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
- Increasing overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Reducing allergens and improved air quality by regularly dusting and vacuuming rooms, hallways, and common spaces.
- Maximized workspace efficiency by organizing housekeeping carts, storage closets, and supply areas on a regular basis.
Front Office Assistant
Everbody Eats
02.2026 - Current
- Delivering exceptional customer service, enhancing guest satisfaction and loyalty.
- Managing daily front desk operations, ensuring smooth visitor experiences and efficient appointment scheduling.
- Resolving client inquiries promptly, demonstrating strong problem-solving skills.
- Collaborating with kitchen staff to streamline order delivery and improve service efficiency.
- Managing dining area cleanliness and organization for optimal guest experience.
Kitchen Hand
Everybody Eats
02.2026 - Current
- Preparing ingredients and maintaining cleanliness in kitchen areas, ensuring compliance with safety standards.
- Assisting chefs by organizing supplies and equipment, enhancing workflow efficiency during peak hours.
- Operating kitchen machinery and tools safely, adhering to operational guidelines.
Retail Store Manager
Vinext Collections
01.2020 - 02.2026
- Handling all aspects of customer service, resolving queries and complaints both in-store and online, while maintaining a strong reputation for excellence among loyal and repeat clients.
- Developing and implementing sales strategies for Vinext Collections, consistently achieving monthly revenue targets and tracking performance using internal Key performance indicators and customer feedback.
- Leading visual merchandising and store presentation, ensuring appealing product displays, styling mannequins and refreshing layout designs to align with promotional themes and new arrivals.
- Managing inventory across local and imported collections, including sourcing premium Turkish wear, planning seasonal stock levels, conducting stock takes and reordering based on customer demand trends.
- Creating and executing marketing campaigns, including managing Vinext's social media pages and coordinating photography for online catalogues.
- Maintaining retail technologies and systems, including point-of-sale software, online order platforms, inventory tools, and customer database management for follow-ups and loyalty tracking.
- Negotiating directly with international and local suppliers, handling all procurement, pricing agreements, quality control and coordinating shipping and customs clearance for imported inventory.
Financial Investment Adviser
Mainstream Welfare Association
01.2015 - 12.2019
- Developed strong relationships with clients through regular communication and excellent customer service.
- Collaborated with local organizations to streamline service delivery and improve outreach efforts.
Education
Masters of Business Studies in Finance
Massey University,Auckland,NZ
Albany, NZ06-2027
Bachelors of Business & Mngt - Banking & Finance
Kisii University
Kisii, Kenya04-2014
K.C.S.E - undefined
Kapsabet Girls High School
Kapsabet, Kenya11-2008
K.C.P.E - undefined
Baraton Pry School
Nandi Central, Kenya12-2004
Skills
- Exceptional customer service
- Visual merchandising
- Sales analysis
- Efficient cash handling
- Team collaboration
- Retail operations
- Problem solving
- Strong multitasking
- Stockroom management
Timeline
House Cleaner
Ambrette Ltd
02.2026 - Current
Front Office Assistant
Everbody Eats
02.2026 - Current
Kitchen Hand
Everybody Eats
02.2026 - Current
Retail Store Manager
Vinext Collections
01.2020 - 02.2026
Financial Investment Adviser
Mainstream Welfare Association
01.2015 - 12.2019
Bachelors of Business & Mngt - Banking & Finance
Kisii University
K.C.S.E - undefined
Kapsabet Girls High School
K.C.P.E - undefined
Baraton Pry School
Masters of Business Studies in Finance
Massey University,Auckland,NZ
Hobbies and Interests
Traveling and experiencing new cultures.
Networking and attending professional development events.
Family oriented activities and mentoring young people.
Reading finance and business journals to stay updated on industry trends.
Availability
I am available to start as soon as your onboarding process allows, potentially as early as tomorrow.