VIVIAN JEPCHIRCHIR CHEBII
Retirement Benefits Expert
Nairobi
Summary
Seasoned Deputy Director with a wealth of experience in Pension Management, Pension laws, policies and regulations with a continual process and operation improvement. Successfully overseen daily operations, planning and quality control, development and monitoring of teams. Broad history in establishing of standard operating procedures and tracking and reporting progress. Actively engages direct reports to achieve business goals, tracks progress toward goals and increases effectiveness and efficiency.
Overview
17
17
years of professional experience
Work History
Deputy Director- Pensions Department Policy Section
The National Treasury and Economic Planning
5 2024 - Current
- Developing and updating the pension policies and guidelines and ensuring compliance with national and international pension regulations
- Advising the National Treasury Pensions Department on the policy implications of legislative changes in Pension laws and regulations
- Implementing and monitoring the effectiveness of the existing pension Policies
- Vetting and securing the pension claim documents
- Approving Pension statutory awards
- Initiating, developing, and reviewing the departmental pension policies and strategies
- Coordinating research on matters relating to pension in public and private sector
- Initiating review on pension regulations and pension legislation amendments for onward transmission to the Attorney General office
- Monitoring and coordination of services between the field officers and the pensions department.
Regional Manager- The North Rift Counties
CPF Financial services
10.2015 - 04.2024
- Regional Manager of the six counties in the North Rift part of the Country namely Uasin Gishu, Nandi, Baringo, Elgeyo Marakwet, West Pokot and Turkana
- Manage the Local Authorities pension Trust and County Pension Fund pension schemes for employees working in the defunct Local Authorities and the county Government Respectively
- Ensure continuous market growth, expansion, and sustainability
- Communicating relevant developments in social security laws and regulations to the stakeholders which includes employers and members
- Formulation of relevant policies that guides the division in conformance to the regulations in place
- Drafting of the division and the departmental strategies to ensure growth, expansion, and sustainability
- Drafting of the division and departmental budgets, monitoring as well as reviews
- Drafting the divisional and departmental work plans, monitoring, and evaluation
- Ensuring operational efficiency at the Regional level
- Offering leadership in vetting, verification, and payment of claims when they fall due
- Drafting of the departmental annual work plans, review as well as performance improvement plans
- Identifying areas of partnership with stakeholders
Branch Network coordinator- Nairobi Head office
CPF Financial services
11.2014 - 09.2015
- Support to the Branch Network staff in facilitation of Marketing activities
- Promoting operational efficiency
- Ensuring compliance with the laid down operational procedures, identifying gaps and putting forward mitigation measures
- Promoting good customer service practices by identifying the customer service needs, gaps requirements
- Liaison with the other operational areas to solve day-to-day operational issues
- Facilitation and carrying out Branch Network staff training, induction, and facilitation of new staff
- Compilation of Departmental reports, attending Branch meetings, documenting minutes to identify and mitigate operational issues
- Settling the Branch utility bills and facilitation of inventory supplies and monitoring
- Conducting staff assessments or confirmation interviews.
Customer Service Supervisor
ABSA Bank Kenya
12.2012 - 09.2014
- Handling Customers on phone to identify their needs, complaints and logging in for resolution
- Owning up the customers issues, carrying out investigations with the operational team and giving feedback to the customer
- Promoting teamwork and support to the team to ensure adherence to the Service Level Agreements (SLAS) A bridge between the operations team and the branch to enable the efficient customer service by the branch staff on the following areas Loan applications and repayments
- Salaries processing Account opening amendments and maintenance
- Credit card applications and maintenance
- Processing and applications of International Payments and Real-time cross settlements(RTGS)
Supervisor- Clearing and Processing
ABSA Bank Kenya
02.2009 - 11.2012
- Overseeing reconciliation of the office suspense accounts
- Giving support to the branches on the banks clearing processes on a day to day basis
- Overseeing handling of customer’s queries on cheques, salaries and Electronic Funds transfers (EFTS) right to resolution
- Reconciliation of the office clearing suspense accounts
- Reconciliation of the banker’s cheques accounts and maintenance.
Customer Advisor
ABSA Bank Kenya
06.2007 - 01.2009
- Handling the customers and selling the various bank credit products
- Organizing and carrying out marketing initiatives with the aim of promoting and selling the Bank Products
- Receiving the customers loan and card applications and forwarding to the operations centre for processing Liaising and a correspondence between the customers and the bank operational centre
- Offering customer service.
Clerk insurance
Housing Finance Bank Ltd
- 05.2007
- Arranging for cover from the insurance companies on cover for new loans
- Follow up with insurance companies for refund of insurance premium on full servicing of the mortgage
- Handling insurance claims.
Education
Master in business administration (Marketing) -
Catholic University
Bachelor of Science (Mathematics and Statistics) - undefined
University of Nairobi
Kenya Certificate of Secondary Education - undefined
Sacho High School
Kenya Certificate of Primary Education (KCPE) - undefined
Kiptilit Primary School
Skills
Organizational Development
Leadership
Strategic Planning
Team Management
Strategic vision and mission statement
To be the agent of transformation, positively impacting on the institutions that I serve with commitment and diligence through my technical competence and life experience; to contribute to the achievement of the organizations objectives and as per the laid down policies and procedures.
Membership and certifications
- Association of Pensioners Trustees and Administrators of Kenya, Full member, Certified pension Trustee- Trustee Development program Kenya, Nov 2022
- Marketing Society of Kenya, Full member, July 2023
Computer skills and trainings
- Microsoft Office Application – Word, Excel, Access, PowerPoint
- Anti money laundering.
- First aid.
- Treating customers fairly.
- Compliance code of conduct
- Communication skills.
- Presentation skills.
- Customer service training
- Negotiations skills.
Other competencies
- Good analytical and problem-solving skills.
- Good at planning and preparing work to strict deadlines.
- Ability to manage large and diverse workload with competing priorities
- Good in disseminating information through organized meetings/lessons; both practical and theoretical
Hobbies and interests
- Mentorship and coaching
- Reading
- Community service.
References
- Christopher Mitei, Head of Operations CPF Financial services, P.O Box 28938-00200, Nairobi, 00200, 0722563474
- Sharon Molonko, Human Resource officer, County Government of UasinGishu, P.O Box 50-30100, Eldoret, 30100, 0722 977842
Professional Training
- May 2024, Certified Secretaries intermediate level
- May 2009, Kenya Institute of Management, Intermediate Level, Post Graduate Diploma in Purchasing & Supplies-CIPS.
- June 2006, Certified Public Accountant, CPA Part II
Timeline
Regional Manager- The North Rift Counties
CPF Financial services
10.2015 - 04.2024
Branch Network coordinator- Nairobi Head office
CPF Financial services
11.2014 - 09.2015
Customer Service Supervisor
ABSA Bank Kenya
12.2012 - 09.2014
Supervisor- Clearing and Processing
ABSA Bank Kenya
02.2009 - 11.2012
Customer Advisor
ABSA Bank Kenya
06.2007 - 01.2009
Deputy Director- Pensions Department Policy Section
The National Treasury and Economic Planning
5 2024 - Current
Clerk insurance
Housing Finance Bank Ltd
- 05.2007
Master in business administration (Marketing) -
Catholic University
Bachelor of Science (Mathematics and Statistics) - undefined
University of Nairobi
Kenya Certificate of Secondary Education - undefined
Sacho High School
Kenya Certificate of Primary Education (KCPE) - undefined
Kiptilit Primary School
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