Vivian Chebet TANUI
Eldoret,Kenya
Summary
Dynamic IELTS Trainer celebrated for innovative teaching methods and a dedication to student success. Excelled in enhancing students' language proficiency and exam readiness, leveraging effective communication and critical thinking skills. Achieved recognition in training workshops, demonstrating exceptional ability to meet diverse learner needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IELTS Trainer
UniCoach & Self employment
Eldoret
04.2020 - Current
- Create and implement a structured learning program tailored to the needs of individual students or groups
- Prepare lesson plans focusing on all sections of the IELTS exam: Listening, Reading, Writing, and Speaking
- Provide in-depth instruction on the format of the IELTS exam, including the types of questions students will encounter in each section
- Teach strategies to approach various question types effectively
- Enhance students' language skills in speaking, writing, listening, and reading
- Help students improve their grammar, vocabulary, and fluency to meet the language proficiency required for the exam
- Conduct regular mock tests to familiarize students with the exam environment and time constraints
- Provide practice materials and exercises that mirror actual IELTS test content
- Assess students' progress through regular tests and assignments
- Provide constructive feedback to students, pointing out areas for improvement in each skill
- Monitor students' progress and adjust lesson plans based on their performance
- Help students set realistic goals and track their progress toward achieving their desired IELTS band scores
- Recognition from Students: https://docs.google.com/spreadsheets/d/1TMw906NMXg_L2ihfBgzFHauxFFGdsC5P9zMZtG5_-4/edit?usp=drivesdk
- Achievement in Training Workshops (2024) - Recognition for participating in a successful two workshops
- Excellence in Teaching - Awards given for innovative teaching methods and dedication to student success.(Online)
Front Office Personnel and Housekeeper
Greenwood Resort and Campsite
02.2018 - 02.2020
- Handling reservations, welcoming guests, checking them in, and processing their check-out smoothly and efficiently
- Addressing guest inquiries, providing information about the resort's amenities, activities, and local attractions, ensuring a positive guest experience
- Handling phone, email, and walk-in reservations, managing room allocations, and ensuring rooms are ready for incoming guests
- Managing guest payments, processing invoices, and handling any billing discrepancies, or special requests.
- Acting as a liaison between guests and other departments (housekeeping, maintenance, kitchen), ensuring that guest needs are promptly met.
- Addressing any guest complaints or issues, ensuring satisfaction, and escalating unresolved issues to management when necessary.
- Keeping accurate records of guest stays, check-in/checkout times, and any special request
- Reported any maintenance issues or damage to supervisors immediately.
- Ensuring that all rooms and common areas have adequate supplies, including toiletries, towels, and bedding.
- Conducting regular checks of rooms for cleanliness and maintenance issues, and reporting any concerns to management or maintenance staff.
- Ensuring that all areas meet health and safety standards, and following the proper procedures for cleanliness and sanitization.
- Addressing any housekeeping requests from guests, such as additional towels, toiletries, or room adjustments.
- Balancing the roles of both front office personnel and housekeepers would have required excellent time management and the ability to prioritize tasks, ensuring both customer service excellence and a clean, welcoming environment at all times.
Education
Diploma in Hospitality Management and Tourism -
Eldoret Technical Training Institute
Eldoret, Kenya01.2016
Kenya Certificate of Secondary Education (KCSE) -
Sugoi Girls High School
Kenya01.2014
Skills
- Effective Communication
- Critical Thinking and Problem-Solving
- Customer Service and Conflict Resolution
- Time Management and Multitasking
- Strong communication skills
- Listening skills development
Certification
- IELTS Teacher Training Workshop 1 & 2, British Council
- Diploma in Hospitality and Tourism Management, Eldoret Technical Training Institute
Accomplishments
- High Student Success Rates - Helping numerous students achieve their desired IELTS band scores.
- Multitasking Mastery - Effectively handling multiple roles, contributing to the hotel's smooth daily operations.
Honorsandawards
- Outstanding Performance in Practical Skills, 2016
- Leadership Excellence Award, Hospitality Department, 2015
- Club Chairperson Award, 2014, Successfully coordinated drama club activities, including fundraising and event management.
- Outstanding Organizer Award, 2014, Recognized for organizing interschool cultural events.
- Team Spirit Award, 2012, Acknowledged for fostering teamwork during school events.
- Volunteer Service Recognition, 2014, For active participation in the school's community outreach programs.
- Certificate of Recognition for Blood Donation, 2013, 2014, Acknowledged by blood transfusion Kenya contributing to life-saving efforts.
Languages
English
First Language
German
Beginner
A1
References
Sharon Kemboi
UniCoach
254727319826
Lois
Student
254711476872.
Timeline
IELTS Trainer
UniCoach & Self employment
04.2020 - Current
Front Office Personnel and Housekeeper
Greenwood Resort and Campsite
02.2018 - 02.2020
Diploma in Hospitality Management and Tourism -
Eldoret Technical Training Institute
Kenya Certificate of Secondary Education (KCSE) -
Sugoi Girls High School
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