Vivian Atieno Otieno
Nairobi
Summary
Results-driven operations and business development professional with over 6 years' experience in team leadership, client success, cross-functional operations, and international stakeholder engagement. Proven track record in improving performance, driving customer satisfaction, and leading high-impact teams in fast-paced environments. Experienced in managing distributed teams aligned with strategic growth goals.
Overview
8
8
years of professional experience
Work History
Business Development Executive
APEX STEEL LTD
Nairobi
08.2024 - Current
- Lead business growth by generating qualified leads and closing sales deals for a wide range of steel products.
- Build and maintain strong relationships with high-value clients, ensuring retention and repeat business.
- Coordinate with internal departments to align operational delivery with client expectations.
- Conduct market analysis to identify trends, driving strategic insights for sales planning.
Business Development Executive
CESP AFRICA
Machakos
03.2024 - 07.2024
- Designed and implemented marketing and sales strategies that led to increased market presence.
- Created customer insight mechanisms and analyzed campaign effectiveness for optimal ROI.
- Maintained strong external relationships with clients and partners to support business objectives.
- Led promotional events and digital campaigns to boost engagement and visibility.
Customer Success Executive
CCI KENYA
Nairobi
11.2022 - 02.2024
- Managed high call volumes and client requests, achieving 97% customer satisfaction.
- Reduced escalation frequency through proactive issue resolution and product expertise.
- Mentored new hires and contributed to overall team performance improvement.
Business Administrator
MODERN BULLION
Nairobi
01.2021 - 02.2022
- Oversaw all administrative operations across finance, HR, facilities, and executive support.
- Developed and implemented workflow documentation, policy manuals, and reporting systems.
- Supported the CEO by managing internal communications, scheduling, and project operations.
Administrative Assistant
SPOTLINK TECHNOLOGIES
Ruiru
06.2017 - 12.2020
- Provided administrative support to executives, including calendar, travel, and communications management.
- Enhanced office efficiency through process improvement and recordkeeping.
Education
Bachelor of Business Administration - Management
Zetech University
Certificate in Data Analysis -
Tech4Dev
Skills
- Team Leadership & Coaching
- Client Relationship Management (Global)
- Operational Excellence & Strategy
- Process Optimization & Efficiency
- Performance Management & KPI Tracking
- Conflict Resolution & Escalation Handling
- Data Analysis & Reporting (Excel, Power BI)
- Cross-Functional Collaboration
References
Available upon request
Technical Tools
- Salesforce
- Microsoft Dynamics
- Microsoft Excel
- Power BI
- Microsoft Teams
- Google Analytics
- ERP Systems
Timeline
Business Development Executive
APEX STEEL LTD
08.2024 - Current
Business Development Executive
CESP AFRICA
03.2024 - 07.2024
Customer Success Executive
CCI KENYA
11.2022 - 02.2024
Business Administrator
MODERN BULLION
01.2021 - 02.2022
Administrative Assistant
SPOTLINK TECHNOLOGIES
06.2017 - 12.2020
Bachelor of Business Administration - Management
Zetech University
Certificate in Data Analysis -
Tech4Dev
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