Vivek Kumar
Navi Mumbai
Summary
Experienced general manager with a strong track record of business success. Skilled in motivating employees, resolving issues, and managing stakeholders effectively. Adaptable and deadline-oriented, with the ability to handle multiple projects in high-pressure situations. Natural entrepreneurial leader who excels at building productive relationships across all levels of an organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Four Points by Sheraton Nairobi Hurlingham
03.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Consistently exceed guest expectations by implementing brand service strategies and initiatives, resulting in increased profit and market share.
- Key contributor in ensuring successful implementation of property strategy.
- Provided guidance for professional growth to the property leadership team and other employees.
- Leveraged sales engines for better performance.
- Drove owner loyalty by fostering proactive communication, setting and managing expectations effectively, and achieving substantial business outcomes.
- Build strong relationships with local officials, businesses, and customers by actively participating in the local community
- Develop a proactive approach to analyzing daily hotel business reports, resulting in strategic decision-making.
- Maintain on-target monthly financial outlooks for Rooms, Food & Beverage, and Admin & General.
- Maximizing room yield and revenue for hotels using innovative sales practices and yield management programs.
- Develop systems and procedures to optimize efficiency and quality.
- Hired, coached and trained staff, monitored performance and offered mentoring to junior team members.
General Manager
Ramada by Wyndham Udaipur Resort & SPA
02.2021 - 02.2022
- Overseeing and managing all departments and working closely with department heads daily.
- Ensure full compliance with hotel operating controls, SOPs, policies, procedures, and service standards.
- Responsible for the preparation, presentation, and subsequent achievement of the hotel's annual operating budget, marketing budget, and capital budget. Manage ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
- Helping in the procurement of operating supplies and equipment, and contracting with the party vendors for essential equipment's and services.
- Be accountable for responsibilities of department heads and take ownership of all guest complaints.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Hotel Manager
Radisson Hotel
09.2017 - 01.2021
- Strengthened quality performance level by reshaping the culture and providing guidance and supervision to management of the front desk, restaurant, catering, security, housekeeping, building and ground maintenance.
- Trained, coached and mentored all associates to increase their level of knowledge and how to uncover additional needs.
- Ensure that monthly financial outlooks for Rooms, Food& Beverage, Admin & General, on target and accurate.
- Managed all areas of the hotel in accordance with brand standards to achieve superior guest service and product quality.
- Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.
- Budgetary responsibilities in creating the annual budgets, evaluating monthly Profit and Loss statements and assist with creating monthly variance reports.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
Education
Bachelor of Science - Bachelor of Science (Hospitality and Hotel Administration)
Indira Gandhi National Open University
2006
Diploma of Higher Education - Diploma in Hotel Management & Catering Technology
Institute of Hotel Management, Catering Technology
2002
Skills
- Operations Management: Budgeting, Forecasting, Inventory Management, Strategic Planning, Cost Control, Vendor Negotiations
- Systems Proficiency: Opera PMS, IDS, Email application:
MS Outlook & Outlook Express,
- Revenue Management: Yield Management, Pricing Strategy, RevPAR Analysis, Market Segmentation, Distribution Channel Optimization
- Customer Service: Guest Experience Enhancement, Complaint Resolution, Quality Assurance, Service Recovery Protocols
WORKING HISTORY
- Front Office Manager, Radisson Blu Hotel | Jaipur, India | August 2015 - July 2016
- Front Office Manager, Four Points by Sheraton | Agra, India | July 2014 - July 2015
- Front Office Manager, Pride Park Premier | Gurgaon, India | June 2010 - May 2013
- Duty Manager, Ramada Plaza | New Delhi India | January 2009 - May 2010
- Assistant Manager Front Office, The Claridges | New Delhi, India | August 2006 - November 2008
- Front Office Supervisor, Radisson Blu Hotel | Noida, India | May 2004 - July 2006
- Front Office Assistant, The Oberoi Hotels & Resort | Udaipur, India | June 2002 - April 2004
Certification
- Fundamentals of Revenue Management
- SPG Champion
- Yes I can Attitude
- Train The Trainer Program
STRENGTH
I am passionate about working with diverse groups and building strong connections.
I am self-motivated and eager to learn new things.
REFERENCES
Available on Request.
LOOKING FORWARD TO HEARING FROM YOU
VIVEK KUMAR
Timeline
General Manager
Four Points by Sheraton Nairobi Hurlingham
03.2022 - Current
General Manager
Ramada by Wyndham Udaipur Resort & SPA
02.2021 - 02.2022
Hotel Manager
Radisson Hotel
09.2017 - 01.2021
Diploma of Higher Education - Diploma in Hotel Management & Catering Technology
Institute of Hotel Management, Catering Technology
- Fundamentals of Revenue Management
- SPG Champion
- Yes I can Attitude
- Train The Trainer Program
Bachelor of Science - Bachelor of Science (Hospitality and Hotel Administration)
Indira Gandhi National Open University
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