VITALIS KARANI WAMALWA
GRA
nairobi
Summary
Dynamic and detail-oriented professional with extensive experience at Sarova Panafric Hotel, excelling in guest service and time management. Recognized for enhancing guest satisfaction through meticulous room presentation and proactive problem-solving. Proven ability to train team members and maintain high cleanliness standards while ensuring safety compliance in all cleaning procedures.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Guest Room Attendant
Sarova Panafric Hotel
05.2023 - Current
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Received positive feedback from guests regarding attention to detail and cleanliness of rooms.
- Inspected rooms to identify and address maintenance issues, improving overall guest experience.
- Mentored newly hired room attendants on company policies, cleaning procedures, and customer service techniques.
- Addressed guest concerns promptly, demonstrating strong problem-solving abilities while maintaining professionalism.
- Assisted housekeeping team in achieving high cleanliness standards for all guest rooms.
- Consistently met strict timelines for check-in readiness by meticulously organizing workloads.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Linen Room Attendant (L.R.A)
Sarova Panafric Hotel
11.2022 - 05.2023
- Restocking linen pantries and ensuring that all housekeeping staff have an adequate supply of clean linens.
- Enhanced customer satisfaction with timely and accurate delivery of fresh linens to guest rooms and public areas.
- Assisted in training new Linen Room Attendants, sharing best practices and tips for success in the role.
- Promoted teamwork among colleagues by actively participating in group projects or initiatives aimed at improving overall service standards within the department.
- Maintained accurate records of all transactions related to linen inventory, allowing for better oversight of stock levels and enabling informed purchasing decisions.
Public Area Attendant (P.A.A)
Sarova Panafric
03.2013 - 12.2013
- Cleared rubbish and debris from lobby, elevators, stairways, and hallways to uphold cleanliness standards.
- Improved overall cleanliness by efficiently executing daily cleaning tasks in public areas.
- Conducted routine inspections of public areas, identifying potential maintenance or repair needs for prompt resolution.
- Maintained inventory levels of cleaning supplies, ensuring availability for daily use and minimizing waste.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
Office Assistant
Tobs Kenya Golf Safaris
09.2010 - 04.2011
- Receive company guests and direct them appropriately.
- Making of day to day itinerary for the clients.
- Making itinerary proposals for the clients.
- Checking accommodation reservation confirmations.
- Preparation of clients folders.
- Making and receiving of telephone calls.
- Preparation of client vouchers.
- All the other company clerical services.
Tour Guide
National Museum of Kenya (Nairobi Gallery)
04.2009 - 07.2009
- Receiving tourists at reception.
- Guiding them through art exhibition in the gallery.
- Facilitating communication in the gallery.
Education
Post Graduate Diploma in Education - Education Science
University of Nairobi
Nairobi, Nairobi Province, Kenya08-2029
CERTIFICATE - COMPUTER APPLICATIONS
MARXTECH ICT CENTRE & COLLEGE
Ongata Rongai01.2011
BACHELOR OF SCIENCE - WILDLIFE MANAGEMENT AND TOURISM
UNIVERSITY OF NAIROBI
NAIROBI01.2009
HIGH SCHOOL -
IMMACULATE CONCEPTION MUKUYU
Trans Nzoia12-2003
PRIMARY SCHOOL -
NGONYEK PRIMARY SCHOOL KITALE
KITALE01.1999
Skills
- Attention to detail: maintained high standards of cleanliness and room presentation by ensuring every guest room met strict quality checks, from spotless surfaces to well-arranged amenities
- Time management: Successfully cleaned and prepared multiple guest rooms per shift within limited time frames, even during peak seasons and high occupancy periods
- Guest service and communication: Engaged professionally with guests during room servicing, addressed their requests promptly, and ensured their comfort while respecting their privacy
- Teamwork: Worked collaboratively with fellow attendants, supervisors, and front office staff to ensure smooth daily operations and timely room readiness
- Cleaning procedures and safety compliance: applied proper housekeeping procedures and followed safety protocols when handling cleaning chemicals and equipment, maintaining a safe and hygienic environment
- Problem solving & initiative: proactively reported maintenance issues, replaced missing items without being prompted, and communicated guest concerns to supervisors for timely resolution
Personal Information
Hobbies and Interests
- Traveling
- Making friends
- Leisure reading
- Swimming
- Listening to music
- Playing football
Certification
Professional certifications
Communication skills, Kenya Utalii College - March to April 2025 - certificate in communication skills
Alison online learning platform
- Certificate in graphic design
- Certificate in mentorship
- Certificate in career coaching
- Certificate in Hospitality Management (Hotel Operations)
- Certificate in Spanish language
referees
MR. CHARLES KIGE
PANAFRIC HOTEL HOUSEKEEPING MANAGER
TEL.0720223333
Email:christine.kigo@sarovahotels.com
ELIZABETH MAHUGU
HOUSEKEEPING CORDINATOR PANAFRIC HOTEL
TEL.0727739089
Emai:emahugu@gmail.com
CHISTINE MUGO
SENIOR HOUSEKEEPING SUPERVISOR PANAFRIC HOTEL
TEL.0722620999
Email.christinemugo@sarovahotels.com
Languages
English
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Guest Room Attendant
Sarova Panafric Hotel
05.2023 - Current
Linen Room Attendant (L.R.A)
Sarova Panafric Hotel
11.2022 - 05.2023
Public Area Attendant (P.A.A)
Sarova Panafric
03.2013 - 12.2013
Office Assistant
Tobs Kenya Golf Safaris
09.2010 - 04.2011
Tour Guide
National Museum of Kenya (Nairobi Gallery)
04.2009 - 07.2009
Post Graduate Diploma in Education - Education Science
University of Nairobi
CERTIFICATE - COMPUTER APPLICATIONS
MARXTECH ICT CENTRE & COLLEGE
BACHELOR OF SCIENCE - WILDLIFE MANAGEMENT AND TOURISM
UNIVERSITY OF NAIROBI
HIGH SCHOOL -
IMMACULATE CONCEPTION MUKUYU
PRIMARY SCHOOL -
NGONYEK PRIMARY SCHOOL KITALE
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