VIRGINIA KARANJA
Receptionist
Nakuru,31
Summary
CAREER OBJECTIVES Compelling drive for effective performance, commitment to contribute positively towards achieving goals of field KEY COMPETENCES Flexible and adaptable approach to learn, Self-driven and result oriented, Excellent communication and interpersonal skills Honesty, Strong persuasion skills Dedicated Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication . Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Receptionist position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
11
11
years of post-secondary education
2
2
Certifications
Work History
Front Desk Receptionist
KAREN BLIXEN CAMP MAASAI MARA LTD
Narok, 33
01.2019 - 12.2022
- Customer service
- Effectively received visitors
- Sorted and handled out mail effectively
- Managed over thirty customers calls
- Responding to customer queries and complaints via email and telephone.
- Increased sales
- Restocked supplies and submitted purchase orders to maintain stock levels
- Resolved customer problems and complaints
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Responded to inquiries from callers seeking information
- Corresponded with clients through email, telephone or postal mail
- Answered phone promptly and directed incoming calls to correct offices
- Provided callers with address, directions, company website and related information
- Troubleshot copy machines and printers and scheduled service as needed
- Provided clerical support to company employees by copying, faxing and filing documents
- Maintained confidentiality of information regarding clients and company
- Kept reception area clean and neat to give visitors positive first impression
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Front Desk Receptionist Intern
Cathay Hotel
Nakuru, 31
07.2018 - 09.2018
- Developed and maintained courteous and effective working relationships.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Improved operations through consistent hard work and dedication.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Monitored office supplies by checking inventory and placing orders.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Entered and updated sensitive customer information during check-ins and room changes.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Used internal software to process reservations, check-ins and check-outs.
Front Desk Receptionist Intern
AA LODGES
Narok, 33
12.2015 - 04.2016
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees and payments.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Monitored office supplies by checking inventory and placing orders.
- Transcribed phone messages and relayed to appropriate personnel.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Trained new team members on company procedures, customer service and issue resolution.
- Entered and updated sensitive customer information during check-ins and room changes.
Education
Some College (No Degree) - front office management and operations
Serein Education Centre
Nakuru, 31 01.2017 -
collaboration with egerton univesity – Certificate in hotel and tourism management and operations. -
Lake Nakuru Hotel And Tourism Management College
Nakuru, 31 01.2015 - 01.2016
certificate in computer pakages - undefined
Mwangaza College
K -
Bahati P.C.E.A Girls Secondary School
01.2011 - 01.2014
E- Certificate; C - undefined
Harambee Khalsa primary school-K.C.
01.2003 - 01.2010
Skills
Telephone etiquette
undefinedCertification
I'm fluent in Kiswahili and English
Affiliations
2015- computer packages, I have trained at AA Lodge Maasai Mara for 5 months in several departments (front office, housekeeping, stores, accounts, kitchen and food and beverage]. During the training I have specialized in front office operations.
I have trained at Hotel Cathay Nakuru for 3 months in different departments (front office and reservation, sales and marketing and credit controls. During the training I have specialized in front office operations management.
Additional Information
- NAME :
- D.O.B : 28TH MAY 1997
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It always seems impossible until it's done.
Nelson Mandela
Timeline
Front Desk Receptionist
KAREN BLIXEN CAMP MAASAI MARA LTD
01.2019 - 12.2022
Front Desk Receptionist Intern
Cathay Hotel
07.2018 - 09.2018
Some College (No Degree) - front office management and operations
Serein Education Centre
01.2017 -
Front Desk Receptionist Intern
AA LODGES
12.2015 - 04.2016
collaboration with egerton univesity – Certificate in hotel and tourism management and operations. -
Lake Nakuru Hotel And Tourism Management College
01.2015 - 01.2016
K -
Bahati P.C.E.A Girls Secondary School
01.2011 - 01.2014
E- Certificate; C - undefined
Harambee Khalsa primary school-K.C.
01.2003 - 01.2010
certificate in computer pakages - undefined
Mwangaza College
I'm fluent in Kiswahili and English
I participate in netball games
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