VIRGINIA WAIRIMU
Nairobi
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Pesapro Limited ( PesaZone )
Nairobi
10.2019 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected and analyzed customer information to prepare product or service reports.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer adjustments to maintain financial accounts.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sales Consultant
Faulu Kenya
Nairobi
05.2018 - 08.2018
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Created detailed sales presentations to communicate product features and market data.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Education
Bachelor of Science - Actuarial Science
CATHOLIC UNIVERSITY OF EASTERN AFRICA
Nairobi, Kenya10.2018
Skills
- G-Suite
- Flexible and Adaptable
- Self-Motivated
- Teambuilding
- Decision-Making
- MS Office
- Active Listening
- Multitasking Abilities
- Excellent Communication
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Written Communication
- Interpersonal Communication
- Organization and Time Management
- Attention to Detail
- Good Telephone Etiquette
- Data Entry
- Innovative
- Sales expertise
- Complaint resolution
- Creative problem solving
- Customer Relations
- Client Service
- Interpersonal communication skills
- [Industry] expertise
- Client needs analysis
Accomplishments
- Resolved product issue through consumer testing.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Hobbies
Community service: Actively volunteer at my local community church twice a month to prepare and serve food during special events
Blogging: I enjoy writing personal blogs on football.
Travelling: A great way to meet new people and experience different cultures.
Languages
Kikuyu
Native language
English
Proficient
C2
Swahili
Proficient
C2
French
Intermediate
B1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Don't you dare underestimate the power of your own instinct.
Barbara Corcoran
Timeline
Customer Service Representative
Pesapro Limited ( PesaZone )
10.2019 - Current
Sales Consultant
Faulu Kenya
05.2018 - 08.2018
Bachelor of Science - Actuarial Science
CATHOLIC UNIVERSITY OF EASTERN AFRICA
Similar Profiles
Mayank PareekMayank Pareek
Sap Hana Module User, Oracle ERP User at Adarsh Marketing, Asian Paints Limited ,Berger Paints India Limited, JSW Paints Private LimitedSap Hana Module User, Oracle ERP User at Adarsh Marketing, Asian Paints Limited ,Berger Paints India Limited, JSW Paints Private Limited
KOJO HASTINGSKOJO HASTINGS
CEO at Genelec Capital Limited, Genelec Support Services Limited•Genelec Infrastructure Development Services Limited•Zenith Hygiene Systems Ghana LimitedCEO at Genelec Capital Limited, Genelec Support Services Limited•Genelec Infrastructure Development Services Limited•Zenith Hygiene Systems Ghana Limited
Abhishek NigamAbhishek Nigam
Territory Manager at Navneet Toptech Limited /Navneet Education LimitedTerritory Manager at Navneet Toptech Limited /Navneet Education Limited