Personable and highly organized, ready to support and streamline executive operations. Possesses effective communication skills and proficiency in digital tools to handle scheduling, correspondence, and data management. Committed to enhancing productivity and ensuring seamless workflow.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Social Media Manager
The Friends Card Office
Nairobi
11.2024 - Current
Managed multiple social media platforms, ensuring a consistent brand voice and message.
Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
Boosted engagement rates with the creation of compelling and visually appealing content.
Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
Virtual Executive Assistant
The Friends Card Office
Nairobi
04.2023 - Current
Maintained a professional online presence for executives by managing social media accounts and email correspondence.
Supported executives in decision-making processes with thorough research and data analysis.
Expedited resolution of issues arising from daily operational activities with prompt attention to detail.
Increased productivity by developing process improvement initiatives for administrative tasks within executive support functions.
Managed approximately 30 incoming calls and responded to over 30 emails in a day.
Online English Teacher
Laser Learning Hub
Nairobi, Nairobi Province
02.2022 - 04.2023
Worked with students between ages 6 and 12 on grammar, pronunciation and sentence construction.
Developed strong rapport with students, fostering a positive and supportive virtual classroom environment conducive to learning.
Utilized multimedia resources to enhance lessons and reinforce key concepts for better retention of knowledge.
Collaborated with fellow teachers to develop innovative teaching methods and share best practices for online learning environments.
Maintained schedule of appointments and worked up to 4 hours each week.
Board Member
Rotaract Club of Kenyatta University
Nairobi, Nairobi Province
06.2024 - 06.2025
Served as the Director of International Service for the year 2024/2025.
Acted as the link between my club and other clubs both locally and internationally.
Organized virtual meetings on behalf of my club and other clubs.
Fostered international relations through virtual cultural exchange sessions with international clubs
Organized collaboration projects with clubs locally where we visited foster homes, put together a fun day and spent time there.
During my tenure, we launched the "Mwangaza Project" where we fundraised money to buy books and computers to set up a library in a local school.
Fostered collaboration among board members, promoting open communication and shared decision making.
Served as advocate and ambassador for organization by fully engaging, identifying, and securing resources and partnerships to advance mission.
Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
Prepared and presented reports to inform board on organizational progress and goals.
Education
Bachelor of Arts - Education ( English And Literature
Kenyatta University
Kiambu, 13
04.2001 -
Diploma - Executive Diploma in Business Communication
Uniathena
Oxford, England
04.2001 -
Skills
Proficient in CRM tools such as Slack, Zendesk, Zoho, Notion and more
Excel spreadsheet analysis
Billing and invoicing oversight
Confidentiality compliance assurance
Experienced in leveraging MS Office suite for complex tasks
Meticulous attention to detail
Effective business communication
Administrative support
Certification
Webinar ["Mastering Business Communication: Win Clients and Influence Teams], [UniAthena]
Timeline
Webinar ["Mastering Business Communication: Win Clients and Influence Teams], [UniAthena]
03-2025
Social Media Manager
The Friends Card Office
11.2024 - Current
Board Member
Rotaract Club of Kenyatta University
06.2024 - 06.2025
Virtual Executive Assistant
The Friends Card Office
04.2023 - Current
Online English Teacher
Laser Learning Hub
02.2022 - 04.2023
Bachelor of Arts - Education ( English And Literature
Kenyatta University
04.2001 -
Diploma - Executive Diploma in Business Communication