Virginia Musyoka
MOMBASA
Summary
An ICT professional with over 10 years of progressive experience in systems administration, MIS, and ICT operations within a microfinance environment.
Experienced in managing ICT infrastructure, supporting business systems, and ensuring system availability, data integrity, and operational efficiency across multiple branches.
Demonstrated practical exposure to information security through implementation of access controls, vulnerability assessments, endpoint protection, incident management, and disaster recovery processes aligned to organizational and regulatory requirements.
Overview
13
13
years of professional experience
11
11
Certifications
Work History
ICT and Corporate Communication Officer
Yehu Impact Limited
Mombasa, Kenya
10.2023 - Current
- Strengthened information security posture by implementing and monitoring access controls through Active Directory, reducing risks of unauthorized access.
- Ensured data security, integrity, and confidentiality by enforcing backup, recovery, and data protection mechanisms aligned with organizational and regulatory requirements.
- Supported risk management and control processes by identifying system vulnerabilities and recommending mitigation measures to enhance system security.
- Contributed to disaster recovery planning and testing, improving organizational resilience and readiness for system disruptions.
- Promoted cybersecurity awareness and compliance culture through user support, guidance, and adherence to ICT policies and procedures.
- Maintained secure and reliable network infrastructure (VPN tunnels and MPLS connectivity), ensuring safe data transmission across branches.
- Ensured system availability and security of core banking systems and databases through proactive monitoring and timely resolution of incidents.
- Supported incident identification, escalation, and resolution processes, improving response timelines and minimizing operational impact.
- Delivered secure and controlled system operations, including End-of-Day (EOD) and End-of-Month (EOM) processes with accurate exception reporting.
- Drove continuous improvement and system optimization initiatives, enhancing operational efficiency and supporting secure digital transformation.
ICT Intern
Yehu Microfinance Services Limited
Mombasa, Kenya
09.2025 - 12.2025
- Installed, configured, and maintained computer hardware, software, and peripheral devices, ensuring proper system functionality.
- Provided first-level technical support to users, troubleshooting hardware, software, and network issues to minimize downtime.
- Assisted in basic network setup and connectivity support (LAN/Wi-Fi), ensuring stable communication within the organization.
- Supported user account setup and access management, ensuring proper system access and adherence to ICT procedures.
- Assisted in routine system maintenance tasks, including software updates, antivirus checks, and basic security practices to support system reliability
System Administrator | Asst. ICT Officer
Yehu Impact Limited
Mombasa, Kenya
01.2021 - 09.2023
- Implemented and managed user access controls through Active Directory, ensuring proper authentication, authorization, and least privilege access.
- Conducted vulnerability assessments to identify system weaknesses and supported remediation actions to mitigate security risks.
- Implemented and supported an Endpoint Detection and Response (EDR) solution, enhancing threat detection, monitoring, and incident response capabilities.
- Monitored Veeam data replication processes and escalated unsuccessful replication incidents to ensure data integrity and availability.
- Supported disaster recovery procedures, including backups, restoration testing, and recovery planning to ensure business continuity.
- Implemented and monitored Windows updates and patch management, reducing vulnerabilities and strengthening system security.
- Assisted in system hardening and secure configurations, minimizing exposure to cyber threats and unauthorized access.
- Supported incident management processes, including identification, escalation, and resolution of ICT and security incidents.
- Managed and secured network infrastructure (LAN/WAN, VPN, MPLS) to ensure safe and reliable data transmission across branches.
- Implemented and maintained data backup and recovery processes, safeguarding critical business information.Administered and maintained servers, network infrastructure, and ICT systems, ensuring high availability and optimal performance.
- Managed enterprise email systems (Microsoft 365/Exchange), ensuring secure configuration and uninterrupted communication.
- Monitored system performance and proactively identified and resolved technical issues, improving uptime and reliability.
- Supported ERP system operations and maintenance, ensuring seamless business processes.
- Conducted User Acceptance Testing (UAT) for system upgrades and deployments to ensure functionality and security requirements were met.
- Provided end-user support through helpdesk services, improving user productivity and service delivery.
- Maintained system documentation, configurations, and operational procedures, supporting audit readiness and compliance.
Management Information System Assistant
Yehu Microfinance Services Limited, MIS
Mombasa, Kenya
06.2016 - 12.2020
- Configured and managed user access rights and permissions, enforcing role-based access controls and regularly reviewing user access in line with segregation of duties to ensure data security and compliance.
- Conducted website vulnerability assessments to identify security weaknesses, analyzed identified CVEs , and supported timely remediation actions to reduce exposure and strengthen application security.
- Conducted data validation and integrity checks, ensuring accuracy, consistency, and reliability of organizational data.
- Assisted in system administration tasks, including user setup, system configuration, and maintenance of system parameters.
- Supported User Acceptance Testing (UAT) for system upgrades and enhancements, ensuring systems met functional and control requirements.
- Monitored and resolved database and system performance issues, minimizing downtime and ensuring system reliability.
- Generated and analyzed operational and financial reports, supporting data-driven decision-making by management.
- Maintained and optimized data repositories and reporting structures, improving efficiency in data retrieval and usage.
- Provided technical support to system users, enhancing system utilization and adherence to system procedures.
- Documented system processes, reporting procedures, and data management practices, supporting audit readiness and knowledge continuity.
Industrial Trainee
Machakos University College
Machakos, Kenya
09.2014 - 12.2014
- Troubleshot and resolved hardware and software issues, ensuring optimal performance of computers and ICT equipment.
Installed and configured software applications and operating systems, supporting user requirements and system functionality.
Performed hardware maintenance and basic repairs, including component replacement and routine servicing of ICT equipment.
Assisted in network setup and connectivity troubleshooting, supporting reliable access to institutional systems and resources.
Supported setup and configuration of an intranet platform, enabling secure internal access to organizational resources and information sharing.
Performed routine system maintenance tasks, including updates, antivirus checks, and basic security practices to enhance system reliability.
ICT
JKUAT, Taveta Campus
Taita
09.2013 - 10.2013
- An internal attachment in the, department
- Experience on:
- Programming and Software Development
- IT essentials: Hardware and Maintenance
- Network Design, Setup and Administration
Education
Bachelors’ Degree - Information Technology
JKUAT(Jomo Kenyatta University)
Nairobi08-2015
KSCE Certificate -
Machakos Girls’ High School
01-2010
KCPE Certificate -
Kathiani Junior Academy
01-2006
Skills
Access Control & Identity Management – Configuration and management of user rights, Active Directory administration, Email management and enforcement of segregation of duties
Vulnerability assessment, CVE remediation, and continuous system and endpoint monitoring
System Administration – Management of servers, operating systems, enterprise applications, and system configurations to ensure performance and security
Network Security & Administration – Secure configuration and network infrastructure
Disaster Recovery & Business Continuity – Backup management, Veeam replication monitoring, recovery testing, and continuity planning
IT Service Management (ITIL 4) – Incident management, helpdesk operations, and service delivery optimization
Languages
Certification
2019: Fortinet Network Security Expert Level 1: Certified Associate|Fortinet
Timeline
ICT Intern
Yehu Microfinance Services Limited
09.2025 - 12.2025
ICT and Corporate Communication Officer
Yehu Impact Limited
10.2023 - Current
System Administrator | Asst. ICT Officer
Yehu Impact Limited
01.2021 - 09.2023
Management Information System Assistant
Yehu Microfinance Services Limited, MIS
06.2016 - 12.2020
Industrial Trainee
Machakos University College
09.2014 - 12.2014
ICT
JKUAT, Taveta Campus
09.2013 - 10.2013
Bachelors’ Degree - Information Technology
JKUAT(Jomo Kenyatta University)
KSCE Certificate -
Machakos Girls’ High School
KCPE Certificate -
Kathiani Junior Academy