Virginia Karanja

• Develop a marketing communications plan including strategy, goals, budget and tactics.
• Develop media relations strategy, seeking high-level placements in print, broadcast and online media.
• Direct social media team to engage audiences across traditional and new media.
• Leverage existing media relationships and cultivate new contacts within business and industry media.
• Manage media inquiries and interview requests.
• Create content for press releases, byline articles and keynote presentations.
• Monitor, analyze and communicate PR results on a quarterly basis.
• Evaluate opportunities for partnerships, sponsorships and advertising on an on-going basis.
• Build relationships with thought leaders to grow industry awareness.
• Maintain a keen understanding of industry trends affecting clients and make appropriate recommendations regarding communication strategy surrounding them.
• Directed informational programs per quarter designed to foster favorable public and stockholder perceptions of company's accomplishments.
• Developed event recognition in press and on social media from driving increased ticket sales for successful fundraising event by [Number]%.
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• Accessing and inspecting conditions of inmates in prison.
• Making recommendations about how to improve prisons.
• Establishing programs of research, education and information to enhance respect of human rights.
• Investigate persons who have violated any human right.
• Maintaining safety of commission records.
• Data organizing the regional Human Rights Officer’s meeting.
• Taking minutes and circulating decisions to the relevant action offices.

• Maintaining correspondence tracking systems and carry out tasks such as sending copies of minister’s replies, parliamentary questions and speeches to constituents.
• Supporting the parliamentary office with responding to routine correspondence and enquiries from constituents.
• Adherence to the Data Protection Act principles and respect the confidentiality of data at all times.
• Monitoring media output for relevant news.
• Monitoring changes of legislation and assessing local impact.
• Researching subjects to be debated in parliament.

• Overseeing the day to day operations of call center.
• Ensuring the team is well trained, equipped with the proper tools and working towards common goals.
• Monitoring call quality to ensure that agents are providing high quality customer service.
• Recording details about each call including dates, times, issues discussed, outcomes, and follow up actions.
• Scheduling agents work and providing support during call center operations.

• Developing and preparing in-depth analyses of assigned issues at the national, regional, and global level.
• Evaluating issues and initiatives through the study of international policy standards, overseas developments and reports.
• Formulating policy or program recommendations on assigned programs preparing papers and briefing materials.
• Collaborating with foreign counterparts.

• Developing international cooperation projects in governmental and non-governmental forums and other activities.
• Maintaining current knowledge of foreign and domestic affairs and their decisions.
• Sharing research results through academic, professional publications written reports and public presentations.
• Liaising with governmental officials, civic bodies, research agencies, the media and political parties concerned with foreign issues.
• Analyzing and interpreting international policies, issues, legislations and the activities of the government businesses and organizations overseas.

• Carrying out legal financial recoveries on behalf of large financial Institutions.
• Using the legal process to assist with recoveries whilst being able to handle large volumes of instructions from clients.
• Inputing the legal process which is required to boost recoveries and the development of in-house software.
• To drive value added quality recoveries solutions for our client and their customers.
• Data capturing of all the phone calls and updating the system for the files worked on.

• Clarify organization’s point of view to its main audience through media releases and interviews.
• Identify main client groups, audiences and determine the best way to reach them.
• Designate an appropriate spokesperson or information source for media inquiries.
• Help clients communicate effectively with the public.
• Develop organization's corporate image and identity.

• Reconciled end-of-day reports to determine accurate billing and payment processing.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Established team priorities, maintained schedules and monitored performance.
• Reporting to the Director of the hotel in all the matters related with the daily functioning of the front desk

• Entering data into database software and checking to ensure the accuracy of data that has

been inputted.

• Resolving discrepancies in information and obtaining further information for incomplete documents.
• Answer to incoming calls and address emails from the clients.
• Manage and update customer databases with the status of each customer.
• Provide product and service information to customers.