Word Processing
Violet Mukabana
Virtual Assistant
Nairobi,Nairobi
Summary
Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives. Excels in calendar management, scheduling, data entry and database administration.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Virtual Assistant
Sunrise Traders
Luton
03.2022 - Current
- Executed travel arrangements by researching and booking flights and accommodations.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Monitored emails, organized inbox, and prioritized messages for my client.
- Managed CRM input, exports and clean up.
- Organized and coordinated conferences and monthly meetings.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Updated and maintained confidential databases and records.
- Handled incoming and outgoing email.
Passenger Service Assistant
Swissport Limited Kenya
Nairobi
08.2021 - 02.2022
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Oversaw ticketing, gate and ramp services.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service
Customer Service Representative
Mobisol Engie Renewable Energy Company
Nairobi
01.2020 - 06.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Managed over 100 call per day.
Team Leader, Sales Operations
Horizon Contact Center
Nairobi
02.2019 - 12.2019
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Managed 24 agents and maintained average of 150 calls per agent daily.
Telemarketing Sales Representative
Horizon Contact Center
Nairobi
08.2018 - 01.2019
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Recorded contact information of customers and potential customers in internal database.
- Attained 95% KPI 's on a monthly quota.
Education
Diploma - Customer Service Management
Alison Courses
Online Courses 09.2019 - 11.2019
Associate of Science - Information Technology
Jomo Kenyatta University
Nakuru, 31 09.2008 - 11.2011
Skills
Scheduling and calendar management
Software
Spreadsheets
Interests
Continuous Growth
Reading
Timeline
Virtual Assistant
Sunrise Traders
03.2022 - Current
Passenger Service Assistant
Swissport Limited Kenya
08.2021 - 02.2022
Customer Service Representative
Mobisol Engie Renewable Energy Company
01.2020 - 06.2021
Diploma - Customer Service Management
Alison Courses
09.2019 - 11.2019
Team Leader, Sales Operations
Horizon Contact Center
02.2019 - 12.2019
Telemarketing Sales Representative
Horizon Contact Center
08.2018 - 01.2019
Associate of Science - Information Technology
Jomo Kenyatta University
09.2008 - 11.2011
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