Violet Kerubo Mong’are
Kisii
Summary
Am an experienced Commvault Support Engineer and Team Lead with expertise in data protection, backup and recovery, system administration, and Huawei storage solutions. Holder of Commvault professional certification and HCIE-Storage. I have a proven track record in leading my team and other engineers in resolving complex Commvault related incidents, implementing and maintaining Commvault environments, optimizing backup strategies and collaborating with cross-functional stakeholders to ensure data availability and compliance
Seeking a challenging position as an Engineer where I can leverage my skills and experience to contribute positively to the IT needs of a dynamic organization while pursuing opportunities for professional growth.
Overview
7
7
years of professional experience
11
11
Certifications
2
2
Languages
Work History
Team Lead Commvault Support Engineer (Out-Source as a Residence Engineer to Safaricom PLC)
COMPUTECH LIMITED
07.2020 - Current
- Lead a team of support engineers delivering enterprise-level backup and recovery solutions.
- Conduct training sessions for junior engineers and clients.
- Handle escalations from L1/L2 teams and coordinate with Commvault OEM Support for complex cases.
- Design and implement Commvault architectures.
- SAN and NAS implementation on commvault storages.
- Plan and execute upgrades, configure new workloads per best practices and tune performance for faster backups and restores.
- Plan and execute Commvault upgrades, hotfixes and service packs.
- Continuously monitor backups, troubleshoot issues, apply corrective configurations and maintain system stability and performance.
- Forecast storage growth, recommend hardware upgrades and conduct disaster recovery simulations to validate business continuity.
- Administer and manage enterprise Commvault infrastructure, including CommServe, Media Agents, Storage Policies, Schedules, and Indexing.
- Design and implement storage policies, schedules, retention policies, and SLA-driven configurations
- Prepare and share reports track success rates, SLA compliance, storage usage, license consumption, health checks and issue resolutions, ensuring transparency and reliability.
- Handle customer issues daily, providing timely updates and ensuring high levels of satisfaction
- Provide technical support for Commvault backup and recovery systems.
- Administration and planning for Disaster Recovery with commvault for Windows and Unix Platforms.
- Document processes and create knowledge base articles for internal use.
- Collaborate with cross-functional teams to ensure seamless integration of Commvault with other IT infrastructure components.
IT Delivery Engineer
SHEER LOGIC MANAGEMENT CONSULTANTS LTD
11.2019 - 06.2020
- Managed and monitored enterprise backup solutions, ensuring data security and recovery processes.
- Provided technical support for various IT issues, including system configurations, software installations, and network troubleshooting.
Education
Bachelor of Information Technology - Attained 2nd Class Upper Division
SOUTH EASTERN KENYA UNIVERSITY
KITUI, KENYA12.2017
Kenya Certificate of Secondary Education - undefined
KERERI GIRLS’ BOARDING HIGH SCHOOL
12.2012
Skills
5 years of experience in providing high-level customer support and building strong client relations as an outsourced Commvault support engineer for Safaricom PLC
Strong expertise in enterprise backup, recovery, and DR architectures
Have experience handling large-scale commvault backup environments ie Safaricom which has 10,000 plus servers
I have In-depth understanding of Commvault architecture, including CommServe, MediaAgent, Clients and Libraries
Strong problem-solving and analytical skills
Excellent communication and customer service abilities
Accomplishments
- Implemented and reconfigured Commvault environment for Sidian Bank–Kenya (March 2026), achieving seamless backup and restore operations with a sustained 100% daily success rate and SLA
- In 2025, I took part in the Huawei Partner Elite Post-Storage Track and won First Prize.
- At Safaricom, I lead a team managing one of the largest Commvault environments in Kenya, with over 10,000 servers. Together, we have achieved a monthly backup SLA of over 98% and sustained a daily backup success rate above 95%
- Successfully deployed, corrected and implemented Commvault backup solutions across leading enterprises such as Safaricom, Kenya Ports Authority, Sidian Bank and Kenya Power Lighting Company
- Conducted training sessions for junior engineers increasing the team's overall knowledge and efficiency in using Commvault solutions.
- Provided expert support in troubleshooting and resolving complex Commvault backup and recovery challenges for key enterprise clients, including KRA, Equity Bank, Prime Bank, Central Bank of Kenya, NCBA Bank and I&M Bank
- Specialized in Linux-based Commvault implementations (CommServe and MediaAgents), delivering superior infrastructure performance. Successfully migrated enterprise environments from Windows to Linux without data loss, ensuring seamless backup continuity.
- Assisted in Implementing Commvault Air-Gap Solution for I & M Bank Kenya.
- In 2020, upon taking on Safaricom as a Commvault Support Engineer, I improved the backup success rate from under 50% to above 95%, achieving my probationary KPI target.
- Optimized backup processes and schedules, leading to increased efficiency, reduced resource usage, and cost savings.
- Significantly reduced data recovery times for critical systems, enhancing business continuity and minimizing downtime during crises.
- Consistently received high ratings in customer satisfaction
Affiliations
- Regularly attend workshops and seminars on data management and backup solutions.
- Active member of the Udemy by registering and learning through online courses.
Certification
Huawei Certified ICT Expert (HCIE) Storage
Interests
Travelling, Swimming, Reading
References
- Antony, Kaguthai, Tech Lead IT Infrastructure Operations, akaguthai@Safaricom.co.ke, +254 721 298606, Safaricom PLC, Nairobi
- Phelix, Adhiambo, Senior Manager, Networks & Infrastructure, padhiambo@sidianbank.co.ke, +254 717 065368, Sidian Bank
- Gilbert, Okebe, Head of Engineers, gilbert.okebe@computechlimited.com, +254 724 247882, Computech Limited
Timeline
Team Lead Commvault Support Engineer (Out-Source as a Residence Engineer to Safaricom PLC)
COMPUTECH LIMITED
07.2020 - Current
IT Delivery Engineer
SHEER LOGIC MANAGEMENT CONSULTANTS LTD
11.2019 - 06.2020
Kenya Certificate of Secondary Education - undefined
KERERI GIRLS’ BOARDING HIGH SCHOOL
Bachelor of Information Technology - Attained 2nd Class Upper Division
SOUTH EASTERN KENYA UNIVERSITY