Viola Jepchirchir Sile
Mombasa
Summary
Dynamic Manager with Strong Organizational and Leadership Skills Proficient in Managing Large Teams Achievements: Branch repertoire Branch Customer Care Supervisor Organizer of Customer Focus week for the past 5 years Officer in charge NHIF office, HUDUMA Center Astute at Human Resource Management
Overview
18
18
years of professional experience
Work History
Senior Registration and Compliance Officer
NHIF
01.2020 - Current
- Visiting of employers to ensure that they comply with the NHIF Act
- Ensure remittances of all contributions due to the Fund are made
- Ensure registration of employers and contributors
- Conduct sensitization and educate all stakeholders on NHIF products and services
- Ensure the submissions of updated payroll byproduct are done and updating the same accounts
- Manage employer/members database e.g., updating of companies’ details
- Penalty committee member
Registration and Compliance Officer/Supervisor
NHIF
06.2017 - 01.2020
- General supervision and in charge of staff at Huduma Centre
- Decision making on relevant customer care issues
- Constantly looking for new ways to improve client services, through expressing concern, developing skill for excellent customer care management
- Responsibilities include managing photo card tasks such as scanning passport photos, renaming files, printing smart cards, sorting, and dispatching, all while ensuring the smooth operation of the center
- Verifying the documentation pertaining to the services offered by the organization
- Writing monthly report
Registration and Compliance Officer
NHIF
03.2012 - 05.2017
- Visiting of employers to ensure that they comply with the NHIF Act
- Ensure remittances of all contributions due to the Fund are made
- Ensure registration of employers and contributors
- To conduct sensitization and educate all stakeholders on NHIF products and services
- Ensuring the submissions of updated payroll byproduct are done and updating the same accounts
- Managing of employer/members database e.g
- Updating of companies details
- A member of Penalty committee
Intern
Ministry of Gender, Children & Social Development
09.2011 - 11.2011
- Receiving of letters
- Transfer of files
- Opening and closing of files
- Implementation of ministerial HRM advisory committee minutes
- Preparation of ex-gratia payments and other medical claims
- Processing of salary advance
Intern
Rift Valley Bottlers Limited
09.2007 - 11.2007
- Processing death and service gratuities
- Maintenance of staff establishment
- Generation of payroll
- Processing of salary advance
- Preparation /filling contribution schedules
- Processing of approved annual leave application
Education
Master of Business Administration -
Africa Nazarene University
01.2014
Bachelor of Commerce -
Africa Nazarene University
01.2012
Pre-University programme -
Africa Nazarene University
05.2009
Diploma in Personnel MGT -
Rift Valley Institute of Science and Technology
01.2006
Skills
- Compliance monitoring
- Document review
- Auditing processes
- Internal audits
Summary
Dynamic Manager with Strong Organizational and Leadership Skills Proficient in Managing Large Teams, Branch repertoire, Branch Customer Care Supervisor, Organizer of Customer Focus week for the past 5 years, Officer in charge NHIF office, HUDUMA Center, Astute at Human Resource Management
Timeline
Senior Registration and Compliance Officer
NHIF
01.2020 - Current
Registration and Compliance Officer/Supervisor
NHIF
06.2017 - 01.2020
Registration and Compliance Officer
NHIF
03.2012 - 05.2017
Intern
Ministry of Gender, Children & Social Development
09.2011 - 11.2011
Intern
Rift Valley Bottlers Limited
09.2007 - 11.2007
Bachelor of Commerce -
Africa Nazarene University
Pre-University programme -
Africa Nazarene University
Diploma in Personnel MGT -
Rift Valley Institute of Science and Technology
Master of Business Administration -
Africa Nazarene University
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