Vincent Owino
Nairobi
Summary
I am a highly skilled IT & Customer Support Specialist with over 5 years of proven experience in delivering technology solutions. My expertise spans web development, graphics design, cloud computing, customer support, and IT networking, allowing me to drive efficiency and optimize IT infrastructures across diverse environments. I have successfully led projects that streamlined operations, improved system performance, and supported business growth. Passionate about solving technical challenges, I continuously stay ahead of industry trends to provide forward-thinking solutions. With a results-driven approach, I am committed to leveraging technology to enhance productivity and create lasting value for any organization.
Overview
8
8
years of professional experience
Work History
IT Support/ Property Listings Coordinator
Glo Realtors Limited
08.2023 - 08.2024
- Website Development & Management - Designed, developed, and maintained the company website with a focus on user-friendly navigation and engaging design. Ensured a smooth user experience to attract and retain potential clients.
- SEO & Online Visibility - Implemented SEO strategies and online marketing initiatives to increase the website’s visibility, resulting in improved search engine rankings and more traffic to the site. Worked on optimizing content to match client search patterns and industry trends.
- IT Support - Provided essential IT support across the company, troubleshooting hardware, software, and network issues to ensure smooth daily operations. Worked closely with staff to resolve technical challenges, minimizing disruptions to workflow.
- Social Media Marketing - I strategically devised and executed dynamic social media marketing campaigns, leveraging multiple platforms to enhance brand visibility, engage with target audiences, and achieve marketing goals.
- Property Listing Coordination - Oversaw property listings on the website, ensuring accurate, up-to-date information and attractive visuals. Collaborated with the marketing team to create compelling descriptions and optimize listings for user engagement.
IT Support Specialist (Part Time)
Corido Marketplace Limited
08.2022 - 02.2023
- Hardware Troubleshooting (Computers and CCTV Systems) - I diligently diagnosed and resolved hardware issues in computer systems and CCTV setups, ensuring uninterrupted operational functionality and enhancing security measures.
- Continuous Website Management and Upgrades - I successfully oversaw the continuous management of websites, proactively identifying opportunities for improvement and implementing upgrades to maintain optimal performance and user satisfaction.
- Graphics Design - I demonstrated a flair for creating captivating graphic designs, effectively conveying messages, and promoting brands while adhering to design principles and creative standards.
- Social Media Marketing - I strategically devised and executed dynamic social media marketing campaigns, leveraging multiple platforms to enhance brand visibility, engage with target audiences, and achieve marketing goals.
- Inventory/ Stock Management - I efficiently managed inventory and stock levels, ensuring systematic organization, real-time monitoring, and cost-effective resource allocation, contributing to streamlined operations and inventory accuracy.
- Sales – I managed to convince clients to buy their much-needed equipment from our store effortlessly thanks to the vast knowledge had previously acquired in sales.
Customer Support
Shopit Limited
09.2021 - 07.2022
- Responding to Customer Inquiries: I was responsible for addressing customer inquiries via various communication channels, such as phone calls, emails, live chat, or social media. These inquiries could be related to product information, order status, returns, or general questions about the company's offerings.
- Providing Product Information: Customers often asked questions about the features, specifications, and pricing of products. I was expected to have a good understanding of the products the company sells and be able to provide accurate information to customers.
- Order Processing: I assisted customers with placing orders, tracking orders, and making changes to orders.
- Handling Returns and Exchanges: I processed returns and exchanges, as well as guiding customers through the return process, ensuring they understand the company's return policy, and facilitating a smooth experience.
- Resolving Complaints and Issues: I dealt with customer complaints and issues effectively and professionally, addressing concerns related to damaged or incorrect products, late deliveries, billing disputes, and any other problems that customers may have encountered.
- Technical Support: Since I had prior technical experience in electronic products, I was required to provide basic technical support, troubleshooting, and guiding customers through setup and usage issues.
IT Technical Support Specialist
E-Time Solutions Limited
07.2018 - 08.2021
- Web Design - I demonstrated proficiency in web design, creating visually appealing and functional website aligned with the company's goals.
- Search Engine Optimization - I successfully implemented SEO strategies, resulting in improved online visibility and higher search engine rankings for the company's web presence.
- Office Network Installation - I expertly installed and maintained office network infrastructure, ensuring reliable connectivity and efficient data transfer to support seamless operations.
- Website Management - I meticulously oversaw website management activities, including regular updates, maintenance, and content management to enhance the user experience.
- CCTV Maintenance - I provided meticulous maintenance and support for CCTV systems, ensuring their continuous reliability and effectiveness in maintaining security.
- End-user Support - I delivered comprehensive end-user support services, promptly resolving technical issues to ensure smooth and productive computing experiences for all employees.
- Sales – As an IT company it was always important for me to make sales of the IT products we had and meeting targets as set for me from time to time.
IT Technical Support Intern
Dove Computers Limited
01.2017 - 06.2018
- Administration Work - I demonstrated proficiency in various administrative tasks, including office management, record-keeping, and providing essential organizational support for streamlined operations.
- Hardware Troubleshooting - I successfully diagnosed and resolved hardware issues across a range of systems and devices, ensuring seamless functionality and minimizing downtime.
- Network Installation & Maintenance - I expertly managed the installation and ongoing maintenance of network infrastructures, maintaining robust connectivity and ensuring network reliability.
- Website Management - I meticulously oversaw website management responsibilities, including regular content updates, maintenance, and optimization, resulting in an enhanced online presence and improved user experience.
- Digital Marketing - I executed effective digital marketing strategies, encompassing online campaigns, social media management, and SEO techniques, contributing to increased brand visibility and audience engagement.
- Sales – I developed a deep understanding of IT equipment, enabling me to effectively serve clients and provide valuable insights into their technological needs.
Education
Diploma - Information Technology
ST. Paul’s University
10.2019
Discharge Certificate - undefined
National Youth Service College
01.2017
Certificate - undefined
Makongeni High School
01.2014
Certificate - undefined
ST. Catherine Primary School
01.2010
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Creative thinking
- Work Planning and Prioritization
- Relationship building
- MS office
- Project coordination
- Discretion and confidentiality
- Document management
- Deadline management
LANGUAGES
ENGLISH - Fluent.
SWAHILI – Native.
References
Kendi, Meriti, 0727163795, E-Time Solutions LTD, Workmate
Hobbies and Interests
Literature, Environmental Conservation, Art, Music, Charity Work
Timeline
IT Support/ Property Listings Coordinator
Glo Realtors Limited
08.2023 - 08.2024
IT Support Specialist (Part Time)
Corido Marketplace Limited
08.2022 - 02.2023
Customer Support
Shopit Limited
09.2021 - 07.2022
IT Technical Support Specialist
E-Time Solutions Limited
07.2018 - 08.2021
IT Technical Support Intern
Dove Computers Limited
01.2017 - 06.2018
Discharge Certificate - undefined
National Youth Service College
Certificate - undefined
Makongeni High School
Certificate - undefined
ST. Catherine Primary School
Diploma - Information Technology
ST. Paul’s University
Similar Profiles
Lyndsey MyliusLyndsey Mylius
Skin Care Specialist at Glo LimitedSkin Care Specialist at Glo Limited
Grace MarksGrace Marks
Product Handler | Social Media | Reception at Glo LimitedProduct Handler | Social Media | Reception at Glo Limited
Inusah SeiduInusah Seidu
Plumber at Emma-Glo Company LimitedPlumber at Emma-Glo Company Limited
Kyle Temple-MurrayKyle Temple-Murray
Managing Director at NADSKA LtdManaging Director at NADSKA Ltd
MACKLYNE IMARYMACKLYNE IMARY
Customer Support Expert at TeleperformanceCustomer Support Expert at Teleperformance