VINCENT NYAMIAKA
BUSINESS MANAGEMENT
MOMBASA
Summary
Organized and dependable candidate successful with 3years in store operations management and 7 years experience shop manager, managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Shop Manager
CAR AND GENERAL TRADING LIMITED
MOMBASA
06.2013 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Trained team members in successful strategies to meet operational and sales targets.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored and analyzed sales reports to identify opportunities for growth.
- Created employee schedules to align coverage with forecasted demands.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
BBA - Business Management
MOUNT KENYA UNIVERSITY
MOMBASA 05.2020 - Current
Skills
Manager support
undefinedAffiliations
- International Association of Administrative Professionals
REFEREES
CHRISTINE ODHIAMBO
HR/ADMIN
CAR AND GENERAL TRADING LIMITED
HR/ADMIN
Email: christine.odhiambo@cargen.com
BENSON WAMBUA
COAST REGION MANAGER
CAR AND GENERAL TRADING LTD
Email: benson.wambua@cargen.com
Timeline
BBA - Business Management
MOUNT KENYA UNIVERSITY
05.2020 - Current
Shop Manager
CAR AND GENERAL TRADING LIMITED
06.2013 - Current
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