VINCENT NYAMIAKA
BUSINESS MANAGEMENT
MOMBASA
Summary
Organized and dependable candidate successful with 3years in store operations management and 7 years experience shop manager, managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Shop Manager
CAR AND GENERAL TRADING LIMITED
MOMBASA
06.2013 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Trained team members in successful strategies to meet operational and sales targets.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored and analyzed sales reports to identify opportunities for growth.
- Created employee schedules to align coverage with forecasted demands.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
BBA - Business Management
MOUNT KENYA UNIVERSITY
MOMBASA 05.2020 - Current
Skills
Manager support
Accomplished manager
Project manager supervision
Sales expertise
Report preparation
Key stakeholder relationship building
Money handling abilities
Stocking and replenishing
Professional telephone demeanor
Order fulfillment
Key holder experience
Staff education and training
Service standard compliance
Recordkeeping strengths
Retail materials management
Administrative support
Strategic sales knowledge
Creative problem solving
Stock management
Sales planning
Consultative sales techniques
Sales process management
Sales forecasts
Sales promotion
Sales Events
Sales cycle forecasting
Complaint resolution
Cashier abilities
Cashier experience
Cashier training
Cashiering
Affiliations
- International Association of Administrative Professionals
REFEREES
CHRISTINE ODHIAMBO
HR/ADMIN
CAR AND GENERAL TRADING LIMITED
HR/ADMIN
Email: christine.odhiambo@cargen.com
BENSON WAMBUA
COAST REGION MANAGER
CAR AND GENERAL TRADING LTD
Email: benson.wambua@cargen.com
Timeline
BBA - Business Management
MOUNT KENYA UNIVERSITY
05.2020 - Current
Shop Manager
CAR AND GENERAL TRADING LIMITED
06.2013 - Current