VINCENT KIILU
REGIONAL COMMERCIAL & OPERATIONS LEADER
Nairobi
Summary
Commercial and operations leader with strong experience in telecom sales management, regional field operations, and large-scale team leadership. Proven ability to drive revenue growth, expand market penetration, and lead distributed teams across multiple territories. Currently responsible for overseeing regional Zuku operations Account at Jayden Limited. Experienced in coordinating large-scale customer acquisition campaigns, supporting go-to-market execution, and aligning field marketing strategies with commercial performance. Skilled at translating market insights into practical commercial action that drives product adoption, market expansion, and customer growth.
Overview
7
7
years of professional experience
Work History
Regional Project Manager / Zuku Account Lead
Jayden Limited
01.2025 - Current
- Lead regional commercial operations and field execution across multiple territories under the Zuku Fibre account.
- Supervised over 100 field personnel, including supervisors, team leaders, and sales agents, to ensure effective execution of regional operations.
- Drove customer acquisition and market expansion through structured field campaigns, enhancing territory penetration and brand visibility.
- Guide regional teams on sales strategy, territory coverage, and campaign execution to improve performance outcomes.
- Manage and supervise over 100 field personnel including supervisors, team leaders, and sales agents.
- Strengthen customer engagement and retention by resolving service challenges and improving customer experience.
- Resolved service challenges and improved customer experience, leading to strengthened customer engagement and retention.
- Monitor sales performance, market penetration, and pipeline metrics and deliver structured operational reports to leadership.
Assistant Project Manager – Sales Operations (Zuku account)
Jayden Limited
03.2024 - 12.2024
- Coordinated telecom sales operations and field campaign execution to support regional leadership.
- Supervised field agents and team supervisors to ensure consistent sales performance and operational efficiency.
- Strengthened operational processes and coaching structures that improved team productivity and reduced staff attrition.
- Supported regional leadership in coordinating telecom sales operations and field campaign execution.
- Monitored regional sales performance and prepared operational and campaign performance reports.
- Enhanced operational processes and coaching structures to improve team productivity and reduce staff attrition.
Team Leader – Sales & Market Development (Safaricom Account)
Safaricom via Jayden Limited
03.2023 - 02.2024
- Led field sales teams responsible for customer acquisition, telecom product adoption, and territory expansion under the Safaricom account.
- Coordinated nationwide and regional market activation campaigns, enhancing brand engagement among consumer and SME segments.
- Recruited, trained, and coached brand ambassadors and field agents to improve sales conversion and customer engagement.
- Cultivated relationships with local businesses and community stakeholders, driving market penetration and increasing brand visibility.
- Executed multiple Safaricom commercial campaigns, ensuring alignment with marketing strategies and objectives.
- Chapa Dimba football campaign market activations
- Care Desk customer support and service activation programs
- Tunukiwa promotional minutes and data campaigns
- 4G and 5G wireless internet campaigns
- Lipa Mdogo Mdogo devices (Safaricom Neon devices)
- Safaricom Rig market activations and experiential campaigns
- Safaricom @18 anniversary activation campaigns
- Pochi la Biashara SME financial services promotion
- Lipa na M-Pesa merchant acquisition campaigns
- End Month Dealer Bonanza campaigns
- Lipa na Bonga campaigns (executed countrywide)
Intern – Field Operations (Safaricom Account)
Jayden Limited
11.2022 - 03.2023
- Executed field campaigns, engaged customers, and activated markets to enhance brand presence.
- Coordinated field logistics and campaign activities alongside team leaders to streamline operations.
- Gathered field insights and facilitated operational reporting processes to inform strategic decisions.
NHIF Marketer
Fatuma Mission Hospital
05.2022 - 06.2022
- Executed community outreach and awareness campaigns, enhancing understanding of NHIF services and driving healthcare insurance adoption.
- Instructed community members on NHIF enrollment processes and benefits, facilitating informed decision-making regarding healthcare coverage.
- Assisted hospital outreach programs to expand insurance coverage, contributing to increased accessibility of healthcare services.
Retail Shop Manager
Hope Bookshop
01.2019 - 09.2021
- Managed day-to-day retail operations including sales, stock control, and customer service.
- Strengthened customer relationships, leading to increased repeat business and enhanced customer loyalty.
- Improved store operations through enhanced inventory management and elevated service standards.
Education
Certificate - Project Management
Uwezo College
Bachelor - International Business Management
Africa Nazarene University
KCSE - undefined
Kwale High School
Skills
Project Planning
Accomplishments
- Delivered 28% year-on-year revenue growth through improved market execution and territory expansion strategies.
- Improved regional sales performance by 21% through structured leadership and team development.
- Managed 100+ field staff across multiple Nairobi territories including supervisors, team leaders, and field agents.
- Maintained 94% field agent retention through mentorship, coaching, and improved onboarding frameworks.
- Supported rollout of 350+ (new builds) network expansion and connectivity projects.
- Reduced direct and indirect sales agents attrition from 40% to 8% by strengthening recruitment, onboarding, and performance management systems.
- Successfully executed multiple nationwide telecom campaigns and customer acquisition programs.
Timeline
Regional Project Manager / Zuku Account Lead
Jayden Limited
01.2025 - Current
Assistant Project Manager – Sales Operations (Zuku account)
Jayden Limited
03.2024 - 12.2024
Team Leader – Sales & Market Development (Safaricom Account)
Safaricom via Jayden Limited
03.2023 - 02.2024
Intern – Field Operations (Safaricom Account)
Jayden Limited
11.2022 - 03.2023
NHIF Marketer
Fatuma Mission Hospital
05.2022 - 06.2022
Retail Shop Manager
Hope Bookshop
01.2019 - 09.2021
KCSE - undefined
Kwale High School
Bachelor - International Business Management
Africa Nazarene University
Certificate - Project Management
Uwezo College