ERP/POS Consultant, DevOps Engineer
Victor Kanyingi Kimani
Moyo HR
Nairobi
11
years of professional experience
1
Certification
I am a multidisciplinary IT and Business Support Specialist with 5+ years of experience at the intersection of technology, data, and business. I excel in optimizing ERP/POS systems, creating actionable reports, delivering user training, and applying quality assurance practices that ensure accuracy and efficiency. My career spans enterprise IT support, sales enablement, and healthcare operations—where I consistently turned business needs into data-driven solutions.
Work History
Quality Assurance Analyst
1 Year 2 Months- Designed and executed test cases for SaaS HR modules including authentication, employee onboarding, and organization setup.
• Conducted functional, regression, and UAT testing to ensure product quality and compliance with requirements.
• Collaborated with developers and product managers to track, document, and resolve bugs using agile methodologies.
• Created QA documentation including test plans, bug reports, and release notes to support iterative product improvements.
• Applied SQL queries for data validation, enhancing accuracy and efficiency of test cycles.
• Supported CI/CD processes to maintain software reliability
Enterprise Systems Specialist
1 Year 5 Months- Closed 50+ high-value accounts across multiple sectors by offering tailored ERP and POS solutions.
- Developed high-converting sales pipelines with a 35% lead conversion rate.
- Drove sales growth of ERP/POS systems by 30% quarter-over-quarter through custom solution development.
- Created RFPs and tender responses that led to consistent B2B deal wins.
Systems Administrator & Sales Executive
6 Months- Led revenue growth through B2B and retail sales, consistently achieving monthly revenues of KES 5M-8M by packaging IT hardware with ERP-POS and CRM solutions.
- Leveraged technical systems knowledge to match solutions with business needs, increasing conversion and client satisfaction.
- Designed and executed go-to-market strategies for new tech bundles, increasing cross-sell and upsell rates by 45%.
- Expanded business reach across multiple counties in Kenya through strategic partnerships and regional client targeting.
- Managed CRM pipelines and sales analytics to align performance metrics with business strategy.
Medical Underwriter - Data & Client Ops
4 Years 11 Months- Helped lead a national team of underwriters managing health scheme operations for over 1 million dependents (TSC) and 800,000 dependents (NPS).
- Liaised with regional offices and healthcare providers across Kenya to resolve escalations and ensure seamless access to services.
- Trained customer service teams on digital systems, improving turnaround time for claims and eligibility checks.
- Maintained and improved operational data accuracy and efficiency through internal reporting and systems optimization.
IT Consultant (Contract)
3 Months- Designed organization-wide IT systems and internal documentation.
- Conducted end-user IT training to support adoption of systems in a nonprofit setting.
IT Intern
3 Months- Supported technical operations including server maintenance and user support.
Education
Bachelor of Applied Computer Technology
Certificate in Business Management
Skills
Data Analytics & Business Intelligence
ERP & POS System Optimization
Business Requirements Gathering
Quality Assurance (System Testing & UAT)
Microsoft 365 & Google Workspace Administration
Stakeholder Engagement & Documentation
Networking (LAN/Wi-Fi
DNS
DHCP)
Help Desk & Remote Support Tools
Certification
- Oracle Database 23ai Administration Professional (Ongoing)
- KodeKloud - Linux Essentials, DevOps Basics, and Cloud Fundamentals (2024)
- Zoho CRM Administrator - Certified
- CRM Analytics & Reporting Fundamentals
- Strategic IT Sales Enablement (Self-led/CPD)
Timeline
Quality Assurance Analyst
Moyo HR
08.2025 - CurrentRead More
Systems Administrator & Sales Executive
Brimart Ventures
01.2025 - 07.2025Read More
Enterprise Systems Specialist
Robisearch Ltd
11.2023 - 04.2025Read More
Medical Underwriter - Data & Client Ops
AON Minet Kenya
01.2017 - 12.2021Read More
IT Consultant (Contract)
Tumaini Kwa Watoto
09.2014 - 12.2014Read More
IT Intern
Transworld Radio Kenya
05.2014 - 08.2014Read More
United States International University - Africa
Bachelor of Applied Computer Technology
Read More
Sinapis Business School
Certificate in Business Management
Read More