Jira
Victorine Siele
Summary
Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.
Overview
14
14
years of professional experience
Work History
Program Management Lead
Dataposit Limited
01.2023 - Current
- Manage a portfolio of projects, ensuring successful completion of projects on time and within budget
- Managed client relations from onboarding to project closure.
- Develop standard operating procedures to ensure consistent and efficient project delivery
- Develop and maintain project plans, tracking progress and identifying areas for improvement
- Analyzed project performance data to identify areas of improvement.
- Collaborate with cross-functional teams to ensure successful project delivery and successful outcomes
- Create presentations to communicate project status and results to stakeholders, ensuring clarity and understanding
- Develop a communications strategy that effectively disseminated project updates to key stakeholders, resulting in increased engagement and transparency
- Mentor and coach project team members to ensure project success
- Developed and implemented project management best practices that improved team efficiency by 40%.
Project Delivery Manager
Cloud factory
11.2020 - 11.2022
- Collaborated with stakeholders to define and refine project scope, ensuring successful project delivery within expected time and budget
- Develop key project goals and work collaboratively with cross-functional teams to achieve them in a timely and effective manner
- Apply rigorous time management and task tracking methods to successfully oversee and manage all project stages from conception to completion
- Ensure project strategies are consistent with the company's overall mission and seek to effectively convey and promote the Cloud Factory brand
- Cooperate in developing the creative budget and monitor project expenditures accordingly
- Collaborate with other team members to create fresh brand ideas and project initiatives.
Team Leader Data Production
Ramani Geosystems
01.2011 - 12.2018
- Assist the HR team in identification of persons to hire for the production team
- Develop a training schedule for various skills required for the team
- Together with the relevant managers come up with quarterly budgets for production
- Shift allocation and time schedule management
- Testing of New software and systems and developing training material for roll out to teams.
- General administrative and management of the teams and advising management accordingly
- Conduct Quality Assurance & Quality Control of project work, such that proper consistency of process and deliverables is achieved
- Technical research to keep abreast of industry developments & best practices.
Education
High School Certificate -
Kenya High School
Bachelor of Science - undefined
Jomo Kenyatta University of Agriculture and Technology
04.2007
Skills
- Interpersonal Communication Skills
- Leadership Skills
- Analytical Thinking Skills
- Project Management
- Strategic Project Planning
- Resource Planning, Accounting and Budgeting
- Relationship Management
- Innovative Problem-Solver
Software
Microsoft BC 36
Trello
Asana
Microsoft Project
Slack
Google Suite
Zoom
ClickUp
ArcGIS
AutoCAD
Timeline
Program Management Lead
Dataposit Limited
01.2023 - Current
Project Delivery Manager
Cloud factory
11.2020 - 11.2022
Team Leader Data Production
Ramani Geosystems
01.2011 - 12.2018
High School Certificate -
Kenya High School
Bachelor of Science - undefined
Jomo Kenyatta University of Agriculture and Technology
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