Victoria Wangui Ngugi
Nairobi
Summary
Dynamic and results-driven Office Administrator with proven expertise at Boundless Architects & Interior Designers. Skilled in data management and customer service, I enhance operational efficiency and foster collaboration. Recognized for streamlining processes, I ensure compliance and deliver exceptional support, contributing to a productive and organized office environment.
Overview
15
15
years of professional experience
Work History
Administration Assistant
QUANTILAB CONSULTANTS
Nairobi
05.2018 - 11.2022
- Front Office Management: Manage the reception area and serve as the first point of contact for visitors, answering inquiries and directing them to the appropriate personnel.
- Administrative Support: Provide administrative support to the team, including scheduling appointments, managing incoming and outgoing mail and emails, and preparing correspondence.
- Office Management: Maintain a clean and organized office environment, ensuring that supplies are well-stocked, equipment is in good condition, and the office is presentable to visitors.
- Data Management: Accurately maintain and update databases, records, and files to ensure the smooth running of the office.
- Customer Service: Provide exceptional customer service to clients, including answering inquiries, resolving issues, and providing information in a timely and professional manner.
- Reporting: Prepare regular reports and maintain accurate records of office activities, expenses, and performance.
- Event Management: Assist with organizing events, including scheduling, preparation, and follow-up.
- Collaboration: Work closely with other members of the team to ensure that tasks are completed efficiently and effectively.
Hotel Receptionist
CAPITAL HEIGHTS HOTEL
Nairobi
10.2014 - 04.2017
- Front Desk Operations: Manage the hotel reception desk, welcoming guests, answering inquiries, and providing information about the hotel and local area.
- Room Bookings: Take room bookings over the phone, by email, and in person, ensuring that all relevant information is accurately recorded and confirmed with guests.
- Check-In and Check-Out: Process check-ins and check-outs, ensuring that all necessary information is recorded, and that guests are provided with a smooth and efficient service.
- Guest Services: Respond to guest inquiries and requests, resolving any issues, and ensuring that guests have a positive experience during their stay.
- Room Management: Maintain accurate records of room allocations, availability, and maintenance requirements, ensuring that rooms are prepared and ready for guests.
- Payment Processing: Process payments for room bookings, meals, and other hotel services, ensuring that all transactions are accurately recorded and reconciled.
- Communication: Communicate effectively with other departments, including housekeeping, maintenance, and food and beverage, to ensure the smooth running of the hotel.
- Health and Safety: Ensure that the hotel's health and safety policies and procedures are followed, and that guests are made aware of the relevant information.
- Reporting: Prepare regular reports on guest numbers, room occupancy, and other relevant statistics, and maintain accurate records of hotel operations.
Office Administrator
BOUNDLESS ARCHITECTS & INTERIOR DESIGNERS
Nairobi
07.2007 - 01.2014
- Office Management: Manage the day-to-day operations of the office, ensuring that it runs smoothly and efficiently.
- Administrative Support: Provide administrative support to the team, including scheduling appointments, managing incoming and outgoing mail and emails, and preparing correspondence.
- Data Management: Accurately maintain and update databases, records, and files, ensuring that all information is up-to-date and easily accessible.
- Financial Management: Assist with financial management, including invoicing, record-keeping, and the preparation of financial reports.
- Customer Service: Respond to customer inquiries and requests, providing information and assistance in a timely and professional manner.
- Event Management: Assist with the organization of events, including scheduling, preparation, and follow-up.
- Collaboration: Work closely with other members of the team to ensure that tasks are completed efficiently and effectively.
- Continuous Improvement: Continuously evaluate and improve administrative processes to enhance efficiency and productivity.
Education
Diploma of Higher Education - Business Management and Administration
REGIONAL CENTRE FOR TOURISM & FOREIGN LANGUAGES
Nairobi, Kenya06.2007
Certificate of Higher Education - Business Studies
NAIROBI INSTITUTE OF BUSINESS STUDIES
Nairobi, Kenya04.2006
Certificate of Higher Education - Computer Operations
KENYA CHRISTIAN INDUSTRIAL TRAINING INSTITUTE
Nairobi, Kenya04.2005
Skills
- Front office management
- Data management
- Event management
- Reporting
- Microsoft Office
- Office organization
- Communication skills
- Problem solving
- Time management
- Business administration
Timeline
Administration Assistant
QUANTILAB CONSULTANTS
05.2018 - 11.2022
Hotel Receptionist
CAPITAL HEIGHTS HOTEL
10.2014 - 04.2017
Office Administrator
BOUNDLESS ARCHITECTS & INTERIOR DESIGNERS
07.2007 - 01.2014
Diploma of Higher Education - Business Management and Administration
REGIONAL CENTRE FOR TOURISM & FOREIGN LANGUAGES
Certificate of Higher Education - Business Studies
NAIROBI INSTITUTE OF BUSINESS STUDIES
Certificate of Higher Education - Computer Operations
KENYA CHRISTIAN INDUSTRIAL TRAINING INSTITUTE
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