Victoria Ojo
Lekki, Lagos,Nigeria
Summary
Dynamic customer care representative with a proven track record at Mr. Omotayo, excelling in problem-solving and analytical thinking. Successfully resolved customer complaints and optimized processes, showcasing strong attention to detail and effective communication skills. Adept at collaborating with cross-functional teams to enhance service delivery and customer satisfaction.
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
6
6
years of professional experience
2016
2016
years of post-secondary education
1
1
Certification
Work History
Car dealership customer care representative
Mr Omotayo
Lekki, Lagos
02.2025 - Current
- Assisted customers with inquiries and provided product information.
- Processed customer orders and managed returns efficiently.
- Resolved customer complaints through effective problem-solving techniques.
Water corporation internships
Ondo state government
Akure, Ondo state., Nigeria
11.2019 - 01.2020
• Conducted thorough analyses of water samples to detect and identify microorganisms,
ensuring the water supply was safe for consumption.
• Investigated and optimized the wastewater treatment process, developing a more efficient
system to remove pathogens and contaminants
Education
Certified Cabin Crew - Cabin Crew Ab-initio Course
Lagos Aviation Academy
Lagos, Nigeria 06.2023 - 07.2023
Federal Government College
Idoani, Nigeria Skills
- Proactive and coaching-oriented leadership skills
- Problem solving and Analytical thinking
- Excellent orator with great presentation skills
- Social media marketing expertise
- Project management and organizational skills
- Ability to work under pressure and meet deadlines
- Strong attention to detail and accuracy
- Understanding of target audience and market trends
- Public relations and crisis communication
- Ability to collaborate with cross-functional teams (eg sales, product, creative)
- Social media marketing skills
Languages
English
First Language
Certification
- Nigerian civil aviation authority cabin crew license
• Lagos aviation academy certificate of merit for completion of cabin crew ab-initio course
Accomplishments
- Awarded staff of the year at Omotayo autos
- Supervised team of [Number] staff members.
Affiliations
- Chef
- Fashion influencer
Timeline
Car dealership customer care representative
Mr Omotayo
02.2025 - Current
Certified Cabin Crew - Cabin Crew Ab-initio Course
Lagos Aviation Academy
06.2023 - 07.2023
Water corporation internships
Ondo state government
11.2019 - 01.2020
Federal Government College