VICTORIA NYAMBURA NDIRANGU
Nairobi
Summary
Driven by a passion for technology and community service, I excelled at Africell Lintel Group, enhancing network performance by 30%. My expertise in preventive hardware maintenance and my proven leadership ability have driven significant improvements in operational efficiency and team collaboration.
Overview
14
14
years of professional experience
Work History
Volunteer
New Life Home Trust
Nairobi
04.2011 - Current
- I take care of small babies, playing with them, feeding them and making sure that they are well and enjoying themselves
- I am charged with the responsibility of monitoring the growth and progress, and report any changes in the general behavior when feeding or playing with the children
- I assist in collecting data for entry into the baby monitoring system for reference of each child's growth pattern
Safaricom PLC
07.2023 - 11.2024
- Handle second line fault escalations and maintain high network availability
- Escalate to vendor's persistent network issues and follow up to resolution
- Capacity upgrade for all RAN elements and to support regional optimization teams to achieve Network Quality KPIs within set timelines
- Acceptance of access Network design plans implemented in the regions for all access project rollouts
- Radio systems quality assurance
- All regional RAN Controller installations completed & accepted within set timelines
- Ensure RAN controller availability and performance is within set KPI's
- Handle all access configuration projects
- Maintain access configuration database
- Post configuration changes trouble shooting
- Support regional optimization, maintenance and other business teams to deliver the set targets
- Develop efficient configuration process through automation
BSC Engineer
Africell Lintel Group - Sierra Leone
12.2020 - 11.2022
- Design, planning, integration, implementation and commissioning of new BSC/RNC
- Capacity management for Huawei BSC/RNC nodes; CPU load, interface load, port load
- New site configurations and integration and script generation to be shared to Operations field team for implementation as per planning team
- Engineering, monitoring and analyzing Radio Access Network (RAN) Key Performance Indicators (KPI) statistics to identify performance issues and initiate corrective action
- Perform analysis of network KPI's, troubleshoot issues, and be involved hands-on with day-to-day performance management/optimization functions for the RAN Network
- Open and track trouble tickets for site issues based on technical analysis
- Technical support to field engineers for new site integration
- Generating routine reports for health check, license utilization and load capacity utilization
Base Station Subsystem Support Engineer
Telkom Kenya Limited
04.2017 - 11.2020
- Monitor and maintain performance for BSS network equipment (BSC/RNC) for Huawei and ZTE vendors at Telkom network
- Perform maintenance on 2G/3G/4G technologies, cell site installation, plus development and commissioning of the mobile station network depending on vendor
- Ensure prompt resolution of all service affecting problems within the stated technologies and within company's stipulated SLA's
- Live alarm monitoring and offering first/second level troubleshooting support of hardware faults for the different BSS vendor equipment at Telkom Kenya
- Ensure that all equipment associated with the technologies meet company standards
- Providing level 2 support to Field Engineers for troubleshooting software faults
- Ensure preventive maintenance is performed on all the Radio equipment
- Cross-Functional fault coordination with other teams
Graduate Trainee
Telkom Kenya Limited
09.2016 - 04.2017
- I was expected to rotate in the 5 subsections of the Technology Division, them being Information Technology (IT), Operations & Maintenance (O&M), Planning, Engineering & Network Implementation (PENI), Intelligent Networks & Value-Added Services (IN/VAS) and Enterprise Technical Support (ETS) and understand how they work and interwork to make Telkom a great telecommunications company
I.T Support
Kenrus Limited
04.2015 - 08.2016
- Dealing with all I.T related issues such as laptop maintenance to network connection
- Responsible for digital marketing of the products that Kenrus Limited sells including water purification systems like jugs and relay taps as well as Novatek-Electro Voltage monitoring relays
Intern
St Andrew's School, Turi
01.2016 - 04.2016
- Staff support
- Assisting with computer hardware and software setup
- Data entry and server-based storage documentation maintenance
- User support and troubleshooting
- Assisting with resolving problems with software products and systems
- Perform minor repairs to equipment and arrange for other servicing needs
- Understanding and assisting with software and hardware inventory management
Administrative Duties and Studio Manager
144 Studioz
04.2013 - 06.2013
- Plan the Director's diary
- Handling and reconciling all petty cash related matters
- Planning and scheduling studio sessions and ensuring all guests have signed in and out as they leave
- Help plan events that concern the company and ensure that all equipment taken out is logged and recorded and brought back in good working condition
- Maintain and regularly update the contact's database for easy access
Intern
Ministry of East African Affairs, Commerce and Tourism
04.2013 - 06.2013
- Staff support and training in the use of systems and applications
- Performing minor desktop hardware repairs for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements
- Software installations, configurations and maintenance
- User support and troubleshooting
- Data recovery, password recovery and regular hard disk maintenance
- Inspection and mounting of new equipment
- Diagnose and solving computer software and hardware faults
- Identify and correct or advise, on operational issues in client computer systems
Education
Bachelor - Business Information Technology
Strathmore University
03.2014
Diploma - Business Information Technology
Strathmore University
03.2011
Certificate - Computer Applications
Strathmore University
06.2009
International Computer Driving License - ICDL part 1
Institute of Advanced Technology
05.2009
Kenya Certificate of Secondary Education -
Serare School
11.2008
Skills
- Preventive and Corrective Hardware Maintenance
- Database management
- Prioritized Task Management
- Demonstrated Leadership Ability
- Active Community Engagement
- Recordkeeping and confidentiality
- Administrative support
- Verbal and written communication
- Operations support
- Team collaboration
References
- Stanley Ochiobi, Network Optimization Authority, Vodafone UK, The Connection, Newbury, Berkshire, RG14 2FN, UK, stan.ochiobi@vodafone.com, +44 7765 566 091
- Stephen Muhika, IT Specialist, Telkom Kenya, P.O. Box 30301-00100, Nairobi, Kenya, smuhika@telkom.co.ke, +254 772 387778
- Nicodemus Maingi, Lecturer, Strathmore University, P.O. Box 59857-00200, Nairobi, Nairobi, 00200, Kenya, nmaingi@strathmore.edu, +254 721 499 437
Volunteer Experience
New Life Home Trust, Nairobi, Volunteer, 04/01/11, Present, Take care of small babies, playing with them, feeding them and making sure that they are well., Monitor the growth and progress, and report any changes in the general behavior., Assist in collecting data for entry into the baby monitoring system.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native language
Swahili
Proficient (C2)
C2
Timeline
Safaricom PLC
07.2023 - 11.2024
BSC Engineer
Africell Lintel Group - Sierra Leone
12.2020 - 11.2022
Base Station Subsystem Support Engineer
Telkom Kenya Limited
04.2017 - 11.2020
Graduate Trainee
Telkom Kenya Limited
09.2016 - 04.2017
Intern
St Andrew's School, Turi
01.2016 - 04.2016
I.T Support
Kenrus Limited
04.2015 - 08.2016
Administrative Duties and Studio Manager
144 Studioz
04.2013 - 06.2013
Intern
Ministry of East African Affairs, Commerce and Tourism
04.2013 - 06.2013
Volunteer
New Life Home Trust
04.2011 - Current
Bachelor - Business Information Technology
Strathmore University
Diploma - Business Information Technology
Strathmore University
Certificate - Computer Applications
Strathmore University
International Computer Driving License - ICDL part 1
Institute of Advanced Technology
Kenya Certificate of Secondary Education -
Serare School
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