Hi, I’m
Victoria Ngigi
Nairobi
Summary
Seasoned professional with impressive track record of improving sales, building relationships and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities.
Overview
10
years of professional experience
Work History
Wells Farmart LtdMombasa
Culinary and Retail Product Development Manager
05.2022 - Current
Job overview
- Culinary and retail product development manager with expertise in wine and spirits.
- Successful track record in driving innovation and launching food and related products, resulting in increased sales and market share.
- Deep understanding of consumer trends, culinary expertise, and strategic market insights to identify and capitalize on new business opportunities.
Wow Beverages LimitedNairobi
Off and On Trade Account Manager
07.2022 - 07.2023
Job overview
- Manage and grow a portfolio of key on trade accounts, including restaurants, bars, and hotels, by developing strong relationships and providing tailored solutions to meet their specific needs
- Managed a portfolio of off trade accounts, including liquor stores, supermarkets, and online retailers, by building and maintaining strong business relationships and providing exceptional customer service.
- Implemented sales strategies and merchandising plans that resulted in a 25% increase in sales volume and market share within the assigned territory.
- Conducted product training and tastings for on and off trade customers, educating them on the unique features and benefits of various wine and spirits brands.
- Collaborated with marketing teams to develop and implement effective promotional campaigns, trade programs, and pricing strategies to drive sales and increase brand visibility.
- Provided timely and accurate sales reports, market insights, and forecasts to management to support strategic decision-making and planning.
- Achieve consistent revenue growth , exceeding sales targets by an average of 50% through effective sales strategies, product training, and brand advocacy.
Wells Farmart LtdMombasa
Brand and Business Development Manager
07.2020 - 08.2023
Job overview
- Revitalized marketing efforts through streamlined processes and rebranding initiatives
- Boosted brand recognition through curated social media content and effective influencer partnerships
- Developed solid relationships with industry partners, furthering business development objectives through multiple channels
- Trained staff in product knowledge and took lead in menu development for food and bar menus
- Boosted interest in company offerings with special events and marketing initiatives
- Capitalized on emerging trends with proactive management approach.
The Local Grill
Restaurant Manager|Mixologist
09.2018 - 07.2020
Job overview
- Successfully manage daily operations of a high-volume, upscale restaurant, overseeing a team of 40+ staff members and consistently achieving high customer satisfaction scores.
- Implemented cost-saving measures that increased profitability by 20% while maintaining food quality and service standards.
- Developed and implemented employee training programs that resulted in improved efficiency and productivity, leading to a 15% reduction in labor costs.
- Established strong relationships with local suppliers, resulting in improved sourcing of fresh and high-quality ingredients at competitive prices as well as successful partnerships.
- Implemented new policies and procedures that improved overall restaurant efficiency and reduced customer complaints by 30%.
- Played a key role in the successful launch of a new menu, resulting in increased sales and positive customer feedback.
- Conducted staff training sessions on customer service, food safety, and restaurant policies, resulting in improved employee performance and satisfaction.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Artcaffe Coffee and Bakery
Assistant Operations Manager
02.2017 - 08.2018
Job overview
- Trained and worked with all departments which enabled me to attract potential customers by answering product and service questions -Maintained contact with clients which led to 85% customer retention.
- Achieve restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying trends; determining system improvements; implementing change.
- Day to day operations.
- Cultivated customer-focused environment, empowering employees to solve routine issues and personally handling escalated problems
- Eliminated waste at all levels, regularly reviewing team activities and records to spot and resolve problems
- Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service.
Artcaffe Coffee and Bakery
Restaurant Supervisor
01.2016 - 01.2017
Job overview
- In this role I was rotating branches that had challenges in customer service for a certain period of time
- I would then assess the branch and the problems that it had and come up with possible solutions to improve it, this ranging from staff training to proposing marketing campaigns
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime
- Prepared for and executed new menu implementation
- Communicated in a manner that ensured a good relationship between clients as well as employees - Gained an in depth knowledge of service techniques, foods, beverages and supervisory duties - Ensured proper cleanliness was maintained in all areas of the bar and front of the house
- Created festive atmosphere for guests with seamless service delivery in the restaurant
- Focused food service team with clear objectives, careful monitoring and consistent leadership.
Artcaffe Coffee and Bakery
Hostess|Sommelier
03.2014 - 12.2015
Job overview
- Stayed positive and upbeat at all times and expertly managed service issues and conflicts
- Assisted with efficient and successful operations by helping facilitate communications between front and back of house teams
- Delivered outstanding service by personally escorting guests to tables and booths
- Captured repeat business consistently, going above and beyond to serve every customer
- Satisfied customers with fast, friendly and knowledgeable support
- Prepared hot, cold, and mixed drinks for patrons.
- Helped customers pair beverages with food orders by offering knowledgeable advice on wine and liquors
- Attending industry events to increase wine and spirits knowledge
Westhouse- A One Degree South Hotel
Hospitality Intern
01.2014 - 03.2014
Job overview
- Learning the policies, systems and procedures in place for each department
- Culinary- Worked in all kitchen department inclusive of steward and banqueting serving,
- I later specialized as a trainee pastry chef
- Housekeeping- Inspecting and cleaning guest bedrooms as well as assist in laundry operations and maintenance.
Education
Nexford University
Bachelor of Science from BBA Sp Business in Emerging Markets
04.2023 - Current
Parapet Institute of Management
Diploma from Hospitality Management
Highschool
Ngara Girls Secondary School
Skills
Proven track record of achieving sales targets and revenue growth
Excellent relationship building and networking abilities
Exceptional communication and negotiation skills
Timeline
Nexford University
Bachelor of Science from BBA Sp Business in Emerging Markets
04.2023 - Current
Off and On Trade Account Manager
Wow Beverages Limited
07.2022 - 07.2023
Culinary and Retail Product Development Manager
Wells Farmart Ltd
05.2022 - Current
Brand and Business Development Manager
Wells Farmart Ltd
07.2020 - 08.2023
Restaurant Manager|Mixologist
The Local Grill
09.2018 - 07.2020
Assistant Operations Manager
Artcaffe Coffee and Bakery
02.2017 - 08.2018
Restaurant Supervisor
Artcaffe Coffee and Bakery
01.2016 - 01.2017
Hostess|Sommelier
Artcaffe Coffee and Bakery
03.2014 - 12.2015
Hospitality Intern
Westhouse- A One Degree South Hotel
01.2014 - 03.2014
Parapet Institute of Management
Diploma from Hospitality Management
05.2014
Highschool Ngara Girls Secondary School
05.2012