Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

VICTORIA MWAWASI MSHOTE

Werugha. ±254716014509
VICTORIA MWAWASI MSHOTE

Summary

PROFILE SUMMARY I am highly motivated, skilled, highly organized, detail oriented and have strong understanding in with five years’ experience in Hotel and Tourism industry. My background entails customer care, hotel reservation, basic accounting and I have a proven track record in effective front office management. I have demonstrated leadership, engagement skills & team playing traits that have only brought about Professionalism & Excellence in the places I have worked. I have also showed in- depth interests & knowledge of various ERP systems used hotel industries. My desire is to work in a challenging and more engaging environment and expand my ambitions Hotel and Tourism industry.

Overview

9
years of professional experience

Work History

SGR

Passenger Stewardess
10.2019 - Current

Job overview

  • Carefully advertise railway travel common senses, safety knowledge, and ensure the passenger safety
  • Practice the principle of comprehensive services and caring special passengers, and serve the passenger in a friendly and courteously manner
  • Organize the passengers for buying ticket and waiting for the train, keeping the order for entering / exiting the station
  • Practice safety inspection such as ensuring the train luggage rules and regulations are adhered to
  • Carefully implement passenger transport operation standards, wear complete symbols, and focus on service
  • Organize passengers to pass the designated passageway to ensure the personnel safety of passengers and as well as maintain the train operation time
  • Supervise and inspect the works of cleaners to keep the passenger transport area neat and clean
  • Participate the occupational studies organized by train station and passenger service office, improve the professional skills and service quality, practice the service in polite language, answer every inquiry with correct answers in a kind, warm and sincere manner
  • Serve the passenger in a natural, warm and kind manner with polite language and proper behaviors
  • Serve the special passenger with records and handover documents.

Sun and Sand Beach Resort

Receptionist
12.2018 - 05.2019

Job overview

  • Arranging complex and detailed travel plans, itineraries, and agendas for tourists and hotel guests
  • Completing procedures when guests arrive and leave, Choosing rooms and handing out keys
  • Preparing bills and taking payments
  • Coordinating airport transfers- Make bookings
  • Ensuring the highest degree of cleanliness and maintenance in accordance with the resort’s standards, policies and procedures
  • Ensuring cleanliness and organized arrangement of the reception area for optimum comfort of guests and clients.
  • Receiving, directing and relaying telephone messages
  • Typing of correspondence as and when required to do so
  • Screening telephone calls, enquiries and request and handling the same as appropriate
  • Ensuring safe working environment and maintain confidentiality of information, data and correspondence
  • Maintaining rapport with customers by setting priorities and resolving issues in terms of service delays and customer complaints
  • Resolving order and inventory problems by investigating data and history; identifying alternate means for filling orders; notifying managers and customers
  • Receipt of goods and related data entry into the system
  • Receiving goods and ensuring that they are in accordance with the purchase order agreement

Victoria Safari Limited

Tour consultant and marketer
06.2017 - 11.2017

Job overview

  • Distribute brochures, show audio-visual presentations, and explain establishment processes and operations at tour sites
  • Enhance the knowledge with the in-house training
  • Providing product, promotion, and pricing information by clarifying customer request
  • Provide directions and other pertinent information to visitors
  • Monitor visitors' activities in order to ensure compliance with establishment or tour regulations and safety practices
  • Marketing other Company products & Services
  • Making bookings and reservations in hotels for clients
  • Providing sales vs
  • Projection results by preparing and forwarding sales tracking reports
  • Greet and register visitors, and issue any required identification badges and/or safety devices
  • Research environmental conditions and clients' skill and ability levels in order to plan expeditions, instruction, and commentary that are appropriate.

Indiana Beach Apartments

Front Desk Assistant
05.2015 - 05.2017

Job overview

  • Dealing with bookings by phone, e-mail, letter, fax or face-to-face
  • Completing procedures when guests arrive and leave, Choosing rooms and handing out keys
  • Preparing bills and taking payments
  • Dealing with special requests from guests (like booking theatre tickets or storing valuable items)
  • Monitoring customers’ accounts for non-payment and delayed payment
  • Handling inquiries, questions & reservations in the main truck lines
  • Dealing with complaints or problems
  • Looking after the reservations as well as cancellations
  • Takes part at the team meetings
  • Reporting of the security concerns and inform others in case of any trifles
  • Enhance the knowledge with the in-house training
  • ACHIEVEMENTS
  • Invited to Dubai tour conference to market Victoria Safari Limited
  • Sun n Sand Employee of the month (March 2018)

Education

Mombasa Polytechnic University

Diploma from Tourism Management
Aug 2012

St. Cecilia Nangina Girls

Kenya Certificate of Secondary Education (KCSE
2009

Booker Academy

Kenya Certificate of Primary Education (KCPE
2003

Skills

  • AND COMPETENCIES ACQUIRED
  • Ability to customise booking and reservation preference for customer and
  • Clients
  • Ensure teamwork within departments so as to achieve better results
  • Trendy: Social media savvy with online marketing skills
  • Great public speaker with oral presentation skills
  • Ability to get on well with people of all ages and backgrounds
  • Good working knowledge of foreign languages such as Japanese and French
  • International travel work experience & passion for travel
  • Ability to deal calmly with emergencies
  • Ability to drive customer loyalty and build lasting customer relationship
  • Competent proficiency on MS Office products including Excel and Outlook
  • And able to master new technologies
  • Strong communication skills – speaks clearly and persuasively in a positive way
  • 2
  • Ability to work from early morning until late in the evening, including weekends
  • And holidays if need be

Timeline

Passenger Stewardess

SGR
10.2019 - Current

Receptionist

Sun and Sand Beach Resort
12.2018 - 05.2019

Tour consultant and marketer

Victoria Safari Limited
06.2017 - 11.2017

Front Desk Assistant

Indiana Beach Apartments
05.2015 - 05.2017

Mombasa Polytechnic University

Diploma from Tourism Management

St. Cecilia Nangina Girls

Kenya Certificate of Secondary Education (KCSE

Booker Academy

Kenya Certificate of Primary Education (KCPE

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