VICTORIA MARSELLA
Summary
Results-oriented Executive Assistant with a proven track record of 18+ years in delivering high-level administrative support to executive leadership. Adept at multitasking and problem-solving in fast-paced environments, ensuring seamless office operations. Forward-thinking Executive Assistant accomplished in aiding company leaders with key functions. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to executive team. Analyzes, prioritizes and completes tasks with professionalism and sound judgment.
Overview
20
20
years of professional experience
Work History
Senior Executive Assistant
APO GROUP
Nairobi
04.2024 - 06.2024
- Provided administrative support to the executive team, managing calendars and scheduling meetings.
- Organized executive presentations, reports, and correspondence for internal and external stakeholders.
- Developed and maintained filing systems, databases, records management systems, and other office resources.
- Coordinated travel arrangements including flights, hotels, transportation, visas, and itineraries.
- Prepared agendas for meetings in consultation with the executive team to ensure all necessary materials were available prior to each meeting.
- Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
Executive Assistant to Region President for Africa
Bechtel
Nairobi
12.2016 - 07.2022
- Skillfully manage and control departmental overhead budgets, optimizing resource allocation and enhancing fiscal responsibility
- Actively monitor financial activities against approved budgets, ensuring alignment with strategic goals
- Managing complex travel arrangements, crafting detailed itineraries and expense reports and maintain a meticulously organized calendar, enhancing executive mobility and organizational efficiency
- Facilitate efficient coordination by adeptly managing requests from clients, managers, and in-house staff
- Ensure timely responsiveness and effective communication for critical matters, demonstrating strong interpersonal and problem-solving skills
- Establish and meticulously maintain an organized filing system for essential project and departmental documents
- Compile comprehensive status reports, empowering decision-makers with accurate and timely information
- Implement administrative procedures to enhance correspondence flow and elevate overall operational efficiency
- Contribute to the development and implementation of streamlined processes
- Leverage a profound understanding of Bechtel's priorities to compose and distribute intricate correspondence aligning with organizational objectives.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Efficiently manage supplies, ensuring uninterrupted workflow by adeptly ordering project or department essentials and maintaining an organized supply cabinet
- Produce routine documents and execute special assignments, providing pivotal support for meetings, presentations, and training sessions
- Actively contribute to the administration of financial matters, ensuring meticulous recordkeeping and supporting optimal office operations
- Collaborate with financial stakeholders to ensure accuracy and compliance.
Executive Assistant & Administration Associate
Samsung Electronics
Nairobi
01.2011 - 11.2016
- Spearheaded Samsung's in-house travel agent acquisition from a competitive pool
- Successfully executed the 2014 Samsung Africa Forum, fostering industry networking and growth
- Facilitated participation in the Mobile World Congress, elevating international industry presence
- Managed executive schedules, meetings, conferences, and travel arrangements aligned with the fast-paced demands of the technology industry, ensuring seamless transitions for Managing Directors amidst industry changes
- Upheld confidentiality and security standards, applying industry best practices to safeguard sensitive technology-related information and collaborated with financial stakeholders to ensure compliance with technology-specific financial requirements and regulations
- Streamlined administrative processes, maintained meticulous filing systems, and supported office administration with a focus on technology standards
- Utilized strategic information management to enhance executive representation and decision-making in the technology sector
- Efficiently handled correspondence, documents, and information to save executive time and improve workflow efficiency
- Orchestrated staff travel coordination, adhering to technology industry regulations and ensuring smooth itineraries for international offices.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
Project Assistant
Flint East Africa
05.2010 - 04.2011
- Acted as a vital liaison between the organization and valued customers, proactively addressing diverse customer needs and ensuring high levels of satisfaction
- Demonstrated procurement prowess, efficiently sourcing suppliers, placing orders, and overseeing timely deliveries to ensure seamless project execution
- Exemplified strong organizational skills in media planning and monitoring for print and radio advertisements, enhancing the effectiveness of marketing initiatives.
Project Assistant
Siwa Communication
09.2009 - 04.2010
- Excelled in customer development, effectively bridging the gap between the organization and customers, consistently addressing diverse customer needs to ensure satisfaction
- Collaborated with Urban Crew on the production of Kenya Vision 2030, showcasing meticulous planning, coordinating interviews, and liaising with top government officials and affiliates.
Administration Manager
Homeboyz Entertainment Ltd
01.2009 - 08.2009
- Led human capital management initiatives, including recruiting, developing job descriptions, fostering motivation, and efficiently administering staff payroll, optimizing talent resources and enhancing operational efficiency
- Actively contributed to strategy sessions with senior management, ensuring seamless coordination of all administrative functions to support Homeboyz Entertainment's dynamic operations within the entertainment industry.
Personal Assistant & Receptionist
SCAN Group Ltd
Nairobi
10.2005 - 09.2008
- Skillfully managed the CEO's intricate diary and demanding schedule, orchestrating all business travel arrangements and meticulously coordinating meeting logistics, contributing to streamlined executive operations
- Provided a welcoming experience for visitors, both local and international investors, establishing positive stakeholder relationships and maintaining a professional corporate image
- Organized and executed company-wide events, including Scan Group IPO, AGM, and investor briefings, facilitating successful engagement and alignment with corporate goals.
- Spearheaded the implementation of electronic reporting processes, collaborating closely with web developers to identify and define essential components of site functionality, enhancing technical support and digital capabilities
- Supported the client service department by effectively receiving and scheduling briefs, monitoring creative outputs, managing the creative studio timetable, and ensuring timely follow-up on various artwork, contributing to seamless project delivery.
Front Office Attendant
The Tamarind Group – Carnivore Restaurant
01.2004 - 09.2005
- Provided essential office operations support, proactively preparing and composing correspondence, proficiently handling telephone calls, visitors, and emails, ensuring efficient front-office operations within the hospitality sector
- Orchestrated events reservations and expertly assisted guests with airline bookings, garnering positive guest feedback and contributing to a memorable guest experience.
Education
Bachelor of Business Management -
Mount Kenya University
01.2018
Harvard Mentor Managing Upward & Presentation Skills -
Harvard
06.2014
British Council Kenya Certificate in Quality Customer Service -
British Council Kenya
06.2005
Consultants for Effective Training Certificate in Quality Customer Focus & Team Building -
Consultants for Effective Training
11.2004
Certificate in International Computer Driving License (ICDL) -
Institute of Advanced Technology (IAT)
03.2002
Skills
- Expert Time Management
- Administrative Skills
- Resourceful Vendor Relations
- High-level confidentiality
- Budget Management Experience
- Team leadership experience
- Office equipment proficiency
- Strong Organizational Abilities
- Event Planning Expertise
- Efficient Travel Arrangements
- Customer Service
- Database Management
- Administrative Support
- Business Administration
- Financial Services
- Schedule Management
- Customer Service-Oriented
Affiliations
- IHRM Member
- Toastmasters Nairobi Member
Languages
- English
- Kiswahili
References
Available upon Request
Accomplishments
- · Earned recognition as the most valuable employee in administration in 2007 at Scan Group for exceptional contributions within the corporate framework.
Timeline
Senior Executive Assistant
APO GROUP
04.2024 - 06.2024
Executive Assistant to Region President for Africa
Bechtel
12.2016 - 07.2022
Executive Assistant & Administration Associate
Samsung Electronics
01.2011 - 11.2016
Project Assistant
Flint East Africa
05.2010 - 04.2011
Project Assistant
Siwa Communication
09.2009 - 04.2010
Administration Manager
Homeboyz Entertainment Ltd
01.2009 - 08.2009
Personal Assistant & Receptionist
SCAN Group Ltd
10.2005 - 09.2008
Front Office Attendant
The Tamarind Group – Carnivore Restaurant
01.2004 - 09.2005
Bachelor of Business Management -
Mount Kenya University
Harvard Mentor Managing Upward & Presentation Skills -
Harvard
British Council Kenya Certificate in Quality Customer Service -
British Council Kenya
Consultants for Effective Training Certificate in Quality Customer Focus & Team Building -
Consultants for Effective Training
Certificate in International Computer Driving License (ICDL) -
Institute of Advanced Technology (IAT)
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