Event planning
Victoria Gitonga
Aministrative Assistant
Nairobi
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Administrative Assistant
Trikape Traders Limited
Kiambu, 13
04.2021 - Current
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services which saved 20% of allocated funds for same.
- Processed customer orders accurately and within agreed timeframes to meet service standards which increased sales by 15%.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Sales Administrative Assistant
Accra pharmaceuticals
Nairobi, 30
07.2016 - 07.2017
- Provided efficient administrative support to sales team, managing more than 100 customer inquiries which increased sales by over 15% and order processing.
- Coordinated with suppliers and over 20 vendors to ensure timely product deliveries and stock availability. Which increased demand for specific products by 10%.
- Collaborated with marketing team to create promotional materials and support sales initiatives.
- Established administrative work procedures to track staff's daily tasks.
- Performed research to collect and record industry data.
- Transcribed and organized information to assist in preparing speeches and presentations
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
Administrative Assistant (Apprentice)
Mama Lucy Kibaki Hospital
Nairobi, 30
01.2016 - 06.2016
- Managed front desk operations, greeting visitors, and directing inquiries to appropriate departments
- Scheduled patient appointments and assisted with patient registration and documentation
- Handled confidential medical records, ensuring adherence to privacy regulations and data security
- Assisted medical staff with administrative tasks, such as filing reports and maintaining inventories.
- Responded to phone calls and emails, providing accurate and courteous information to patients and staff.
Education
Bachelor of Arts - Marketing
University of Nairobi
Lower Kabete 07.2017 - 06.2019
Skills
Time managementInventory ManagementOffice managementData entry and record keepingCalendar management and schedulingPersonal assistant experienceProficient in MS Office and CRM systemsCommunication (written and verbal)Customer serviceDocument preparation and editingAttention to detail
Office administration
Travel planning
Payroll and budgeting
Marketing
Transcription and dictation
Staff Management
Project Management
Interests
Customer service
Organization and planning
Continuous learning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Administrative Assistant
Trikape Traders Limited
04.2021 - Current
Bachelor of Arts - Marketing
University of Nairobi
07.2017 - 06.2019
Sales Administrative Assistant
Accra pharmaceuticals
07.2016 - 07.2017
Administrative Assistant (Apprentice)
Mama Lucy Kibaki Hospital
01.2016 - 06.2016