Event planning
Victoria Gitonga
Aministrative Assistant
Nairobi
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Administrative Assistant
Trikape Traders Limited
Kiambu, 13
04.2021 - Current
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services which saved 20% of allocated funds for same.
- Processed customer orders accurately and within agreed timeframes to meet service standards which increased sales by 15%.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Sales Administrative Assistant
Accra pharmaceuticals
Nairobi, 30
07.2016 - 07.2017
- Provided efficient administrative support to sales team, managing more than 100 customer inquiries which increased sales by over 15% and order processing.
- Coordinated with suppliers and over 20 vendors to ensure timely product deliveries and stock availability. Which increased demand for specific products by 10%.
- Collaborated with marketing team to create promotional materials and support sales initiatives.
- Established administrative work procedures to track staff's daily tasks.
- Performed research to collect and record industry data.
- Transcribed and organized information to assist in preparing speeches and presentations
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
Administrative Assistant (Apprentice)
Mama Lucy Kibaki Hospital
Nairobi, 30
01.2016 - 06.2016
- Managed front desk operations, greeting visitors, and directing inquiries to appropriate departments
- Scheduled patient appointments and assisted with patient registration and documentation
- Handled confidential medical records, ensuring adherence to privacy regulations and data security
- Assisted medical staff with administrative tasks, such as filing reports and maintaining inventories.
- Responded to phone calls and emails, providing accurate and courteous information to patients and staff.
Education
Bachelor of Arts - Marketing
University of Nairobi
Lower Kabete 07.2017 - 06.2019
Skills
Time managementundefined
Interests
Customer service
Organization and planning
Continuous learning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Administrative Assistant
Trikape Traders Limited
04.2021 - Current
Bachelor of Arts - Marketing
University of Nairobi
07.2017 - 06.2019
Sales Administrative Assistant
Accra pharmaceuticals
07.2016 - 07.2017
Administrative Assistant (Apprentice)
Mama Lucy Kibaki Hospital
01.2016 - 06.2016
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