Victoria Githinji
Waitress
Utawala
Summary
Proactive and detail-oriented, excelled in guest relations and dining area maintenance at Nozomi Doha. Demonstrated exceptional customer service and teamwork, enhancing dining experiences and operational efficiency. Skilled in safe food handling and order management, consistently ensured compliance with health standards, contributing to a positive and safe dining environment.
Overview
2
2
years of professional experience
Work History
Waitress
Nozomi Doha
09.2021 - 09.2023
- Greeted new customers, discussed specials, and took drink orders.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Education
Diploma - Hospitality
Nairobi Institute Of Business Studios
Ruiru Kenya 04.2001 -
Skills
Customer Service
Dining area maintenance
Guest Relations Management
Menu Recommendations
Safe Food Handling
Order Accuracy
Order Management
Order Taking
Food safety understanding
Team Collaboration
Languages
Kikuyu, Swahili
Native language
English
Proficient
C2
Hobies
Traveling
Cooking
Timeline
Waitress
Nozomi Doha
09.2021 - 09.2023
Diploma - Hospitality
Nairobi Institute Of Business Studios
04.2001 -
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