Summary
Work history
Education
Skills
Timeline
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Victor Ouma

Victor Ouma

Nairobi

Summary

A highly motivated and experienced computer science professional with experience in IT support, information security, digital product management and Presales. Adept in problem-solving and possess excellent communication skills, and the ability to multitask. Proven track record of success in product management, with a solid understanding of agile development methodologies . Seeking a challenging and dynamic role in a company that values innovation and collaboration.

Work history

Business Solutions Consultant

  • Engaged with clients to understand their business needs, challenges, and goals
  • Conducted in- depth interviews, workshops, and requirement gathering sessions to gather crucial insights
  • Analyzed and documented detailed functional and technical requirements for the proposed solutions
  • Defined project scope, objectives, and success criteria in collaboration with clients and stakeholders
  • Collaborated with the development team to design and develop customized solutions that addresses the client's specific requirements
  • Created prototypes, mock-ups, and technical specifications to guide the development process
  • Conducted market research and evaluated various technology options to recommend the most suitable tech stack for the proposed solutions
  • Identified inefficiencies in client's business processes and recommending optimized workflows to enhance operational efficiency and productivity.

Assistant Product Manager

Kenya
  • Assisted in the development and launch of a new product (Managed firewall
  • SD-WAN and Bandwidth on demand), resulting in an increase in company revenue
  • Assisted in developing and executing go-to-marketstrategies
  • Collaborated with cross-functional teams to define product vision, road-map and requirements
  • Conducted market research and competitor analysis toidentify new opportunities
  • Utilized data-driven insights to drive product development and optimization
  • Communicated product information and progress to stakeholders and leadership team
  • Assisted in developing and managing product backlog, prioritizing features and requirements
  • Implemented and managed key performance indicators (KPIs) to measure product success
  • Wrote a python script that utilizes SNMP to monitor and measure bandwidth from the core router to assist on my product (Bandwidth on Demand) delivery

IT Support Intern

  • Telkom Kenya
  • Provided technical support to internal and external customers
  • Troubleshooted and resolved technical issues related tohardware, software, and networking
  • Installed and configured software and hardware products
  • Maintained inventory of IT assets and software licenses
  • Assisted in the maintenance and troubleshooting of computer networks
  • Assisted in the maintenance of Active Directory and virtualization
  • Provided training and guidance to junior IT support team members
  • Developed and maintained technical documentation and procedures

Sales Associate

  • Café Classique
  • Was responsible for meeting sales targets
  • Provided excellent customer service
  • Build a strong relationship with customers.

Education

Bachelor of Computer Science -

Skills

  • Programming languages:Python
  • Cloud Computing:
  • AWS
  • Pentesting -Hackthebox(HTB), Tryhackme and cybertalent
  • Database: PostgreSQL
  • Operating Systems: Windows, Linux, MacOS,UNIX
  • Product Management: Product development, Market research, Go-to-market strategy, Data
  • Analysis, Product backlog management, Roadmap development, KPI tracking
  • Communication & Collaboration: Strong written and verbal communication skills, experience
  • In stakeholder management and leading cross-functional teams
  • Technical Writing: Technical documentation, user manuals, release notes

Timeline

Business Solutions Consultant

Assistant Product Manager

Kenya

IT Support Intern

Sales Associate

Bachelor of Computer Science -

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Victor Ouma