VICTOR ONYANGO
MIXOLOGIST/BARISTA
NAIROBI,47
Summary
Dynamic and results-oriented professional with extensive experience at The Beer District, excelling in roles from Bar Back to Head Steward. Mastered customer assistance and safety protocols, significantly enhancing dining experiences and operational efficiency. Proven track record in team leadership, inventory management, and fostering a culture of teamwork and continuous improvement. Skilled in both interpersonal communication and meticulous organizational practices.
Overview
2025
2025
years of professional experience
2
2
Certifications
2
2
Languages
Work History
HeadSteward
The Beer District,Delta Towers,Westlands,Nairobi
- Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Established a culture of teamwork among stewards by encouraging collaboration on projects or tasks requiring multiple hands-on deck contributions from each member of the team.
- Maintained cleanliness standards throughout all dining areas by implementing sanitation procedures and training staff on best practices.
- Monitored performance standards of stewards, providing feedback for continuous improvement and maintaining high-quality service levels.
- Contributed to budget planning efforts by monitoring expenses closely, identifying cost-saving opportunities where possible.
- Evaluated workflow processes regularly, identifying areas for improvement implementing necessary changes to optimize overall efficiency within the steward department.
- Managed staff schedules, balancing workload while considering individual availability and preferences for optimal productivity.
- Trained new steward staff, ensuring they were well-equipped with the necessary skills and knowledge to excel in their roles.
- Ensured adherence to safety regulations by conducting routine inspections of equipment and facilities.
- Implemented inventory management systems, reducing waste and maintaining adequate stock levels of supplies.
Waiter
The Beer District ,Delta Towers,Westlands,Nairobi.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Promoted specials or upsold items to increase average check amount.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Communicated with kitchen staff to enable accurate food preparation.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Barista
The Beer District,Delta Towers,Westlands,Nairobi.
01.2024 - Current
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Assintant Bar Manager
The Beer District,Delta Towers,Westlands,Nairobi.
10.2022 - Current
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Bar Back
The Beer District,Delta Towers,Westlands,Nairobi.
07.2023 - 10.2023
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Learned how to make wide variety of mixed drinks.
- Enhanced customer experience by engaging with patrons in a friendly and personable manner while assisting bartenders.
Education
Diploma - Communication.
10.2015
Skills
Relationship building
Customer assistance
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Organization and Time Management
Flexible and Adaptable
Self-Motivated
Active Listening
Multitasking Abilities
Good Telephone Etiquette
Written Communication
Critical Thinking
Interpersonal Communication
Dependable and Responsible
Accomplishments
- Supervised team of 30 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved guest retention through team work.
Certification
Diploma in Communication
Timeline
Barista - The Beer District,Delta Towers,Westlands,Nairobi.
01.2024 - Current
Mixologist
11-2023
Bar Back - The Beer District,Delta Towers,Westlands,Nairobi.
07.2023 - 10.2023
Assintant Bar Manager - The Beer District,Delta Towers,Westlands,Nairobi.
10.2022 - Current
Diploma in Communication
10-2015
HeadSteward - The Beer District,Delta Towers,Westlands,Nairobi
Waiter - The Beer District ,Delta Towers,Westlands,Nairobi.
St.Paul's University-Kenya - Diploma, Communication.