Victor Otieno

Payment Solutions Onboarding and Vendor management- evaluating and integrating new payment solutions and maintaining these relationships.
Process Optimization- managed to streamline payment workflows by introducing new methods and automating withdrawal channels.
Risk Management- identifying potential payment risks and mitigating.
Analysis and Reporting-Payments Data Regular Analysis to identify trends, potential issues and areas of process improvement. Maximized performance by monitoring daily activities and mentoring team members.
Testing and Troubleshooting- new payment solutions testing and ensuring smooth functionality.

• Improved department efficiency by streamlining and implementing policies and processes by confluence documentation.
• Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency using microsoft power automate.
• Spear heading projects to ensure seamless operations within the department e.g phone number change procedure on client portal.
• Managing monthly reports, including sales, management accounts, management information (MI), performance, and transaction reports.
• Monitoring daily transaction entries into the cloud-based ERP system.
• Verifying daily reconciling of client-segregated funds, payment provider transactions, and international entity funds, ensuring accurate remittances of client funds from payment providers to home accounts accuracy.
• Supervising financial transactions to ensure the prompt and accurate processing of all deposits and withdrawals.
• Monitoring accuracy of calculated adjusted system exchange rates for respective countries daily.
• Acting as the main liaison for all payment-related issues, providing support to sales and other relevant departments as required.
• Providing solutions for arising issues, including failed deposits, non-reflecting transfers (SWIFT TT), and card transaction failures.
• Designing a data reconciliation module to guarantee all transactions are accurately recorded by end of day.
• Recognized more than once as an individual who goes above and beyond his duties to assist in the daily operations. E.g, Customer Payments Hero.
• Handled various automations of repetitive tasks using Power Automate that saves time and ability to monitor risk levels.
• Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.

• Managing monthly reports, including sales, management accounts, management information (MI), performance, and transaction reports.
• Overseeing daily transaction entries into the cloud-based ERP system and processing all non-API deposit and withdrawal transactions.
• Reconciling daily client-segregated funds, payment provider transactions, and international entity funds, ensuring accurate remittances of client funds from payment providers to home accounts.
• Supervising financial transactions to ensure the prompt and accurate processing of all deposits and withdrawals.
• Calculating adjusted system exchange rates for respective countries daily.
• Acting as the main liaison for all payment-related issues, providing support to sales and other relevant departments as required.
• Providing solutions for arising issues, including failed deposits, non-reflecting transfers (SWIFT TT), and card transaction failures.
• Designing a data reconciliation module to guarantee all transactions are accurately recorded by end of day.
• Solving all operations, payments related issues with banks and PSPs.
• Recognized as an individual who goes above and beyond his duties to assist in the daily operations.
• Handled various automations of repetitive tasks using Power Automate that saves time and ability to monitor risk levels.
• Participated in projects that would eventually be actualized and save cost on negative balance that would be incurred daily. Onboarding payment providers with lesser fees.

• Participated in cash forecasts.
• Issuing cheques.
• Analysis and verification of bank transactions.
• Petty cash vouchers.