VICTOR OCHIENG
Kisumu
Overview
6
6
years of professional experience
Work History
Customer Experience Executive
Safaricom Public Limited
08.2018 - Current
- Built customer confidence by actively listening to concerns and giving resolutions.
- Reduced customer complaints by proactively identifying issues and implementing targeted solutions.
- Enhanced customer satisfaction by implementing efficient problem-solving techniques and providing personalized assistance.
- Established a customer feedback system, allowing for continuous improvement in service delivery.
- Managed high-profile client accounts, ensuring consistent delivery of exceptional service levels.
- Coordinated cross-functional teams to address complex issues impacting the overall customer journey holistically.
- Championed the adoption of a customer-centric mindset across all departments, resulting in improved business outcomes and consistent alignment with company values.
Compliance and Registration Officer
National Health Insurance Fund
05.2019 - 08.2019
- Improved customer satisfaction with timely and accurate registration services, addressing inquiries professionally.
- Ensured compliance with institution policies by diligently monitoring enrollment numbers and managing waitlists accordingly.
- Developed strong relationships with department heads to facilitate smooth coordination of class scheduling and room assignments.
- Prepared detailed statistical reports on enrollment figures for senior leadership, contributing valuable insights to strategic planning initiatives.
- Expedited course registrations by leveraging a comprehensive understanding of class schedules, prerequisites, and requirements.
- Enhanced data accuracy by meticulously reviewing and verifying submitted documents during the registration process.
Education
Bachelor of Science - APPLIED STATISTICS WITH COMPUTING
UNIVERSITY OF ELDORET
Eldoret, Uasin Gishu, Kenya 04.2001 -
Skills
Complaint Handling
Customer Feedback Analysis
Brand representation
CRM software proficiency
Customer Service
Customer Trend Analysis
Adaptability and Flexibility
Client Relations
Customer Billing
Teamwork and Collaboration
Multitasking Abilities
Client Relationship Management
Timeline
Compliance and Registration Officer
National Health Insurance Fund
05.2019 - 08.2019
Customer Experience Executive
Safaricom Public Limited
08.2018 - Current
Bachelor of Science - APPLIED STATISTICS WITH COMPUTING
UNIVERSITY OF ELDORET
04.2001 -