VICTOR OCHIENG
Kisumu
Overview
6
6
years of professional experience
Work History
Customer Experience Executive
Safaricom Public Limited
08.2018 - Current
- Built customer confidence by actively listening to concerns and giving resolutions.
- Reduced customer complaints by proactively identifying issues and implementing targeted solutions.
- Enhanced customer satisfaction by implementing efficient problem-solving techniques and providing personalized assistance.
- Established a customer feedback system, allowing for continuous improvement in service delivery.
- Managed high-profile client accounts, ensuring consistent delivery of exceptional service levels.
- Coordinated cross-functional teams to address complex issues impacting the overall customer journey holistically.
- Championed the adoption of a customer-centric mindset across all departments, resulting in improved business outcomes and consistent alignment with company values.
Compliance and Registration Officer
National Health Insurance Fund
05.2019 - 08.2019
- Improved customer satisfaction with timely and accurate registration services, addressing inquiries professionally.
- Ensured compliance with institution policies by diligently monitoring enrollment numbers and managing waitlists accordingly.
- Developed strong relationships with department heads to facilitate smooth coordination of class scheduling and room assignments.
- Prepared detailed statistical reports on enrollment figures for senior leadership, contributing valuable insights to strategic planning initiatives.
- Expedited course registrations by leveraging a comprehensive understanding of class schedules, prerequisites, and requirements.
- Enhanced data accuracy by meticulously reviewing and verifying submitted documents during the registration process.
Education
Bachelor of Science - APPLIED STATISTICS WITH COMPUTING
UNIVERSITY OF ELDORET
Eldoret, Uasin Gishu, Kenya 04.2001 -
Skills
Complaint Handling
Timeline
Compliance and Registration Officer
National Health Insurance Fund
05.2019 - 08.2019
Customer Experience Executive
Safaricom Public Limited
08.2018 - Current
Bachelor of Science - APPLIED STATISTICS WITH COMPUTING
UNIVERSITY OF ELDORET
04.2001 -
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