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VICTOR MWATHI
customer service representative
Nairobi,Nairobi
Work Preference
Desired Job Title
Customer Service RepresentativeImportant To Me
Company CultureWork-life balanceCareer advancementFlexible work hoursPersonal development programsPaid time offWork from home optionHealthcare benefitsSummary
Detail-focused data quality and customer support professional with experience in data validation, correction, reporting, and complaint resolution. Brings strong Excel, PowerPoint, and remote collaboration skills to support accurate records, smooth workflows, and positive customer experiences.
Overview
12
12
years of professional experience
Work History
Telesales Agent
Bangbet Limited
07.2025 - 08.2026
- Conducted outbound calls to prospective and existing customers, effectively communicating products, services, promotions, and offers to enhance customer engagement.
- Handled customer inquiries and concerns, providing timely support and troubleshooting assistance to ensure customer satisfaction.
- Processed orders and payments accurately while updating customer information in databases to maintain data integrity and support sales activities.
- Supported sales and account management activities and prepared information for reporting and strategy.
Associate and Data Reviewer
CloudFactory
12.2023 - 12.2024
- Identified data errors and inconsistencies and made appropriate corrections while maintaining quality standards.
- Reviewed and corrected data, ensuring compliance with project requirements and enhancing overall accuracy.
- Participated in calibration sessions via Google Meet and Zoom, fostering improved consistency and quality across team outputs.
- Visualized data and presented information using PowerPoint and collaborated with team members on project quality.
Customer Sales Representative
Gold Crown Beverages (K) Ltd
11.2022 - 12.2023
- Resolved customer complaints and concerns to enhance satisfaction and loyalty.
- Built and maintained positive customer relationships and supported customer retention.
- Processed orders, cancellations, and returns to ensure seamless customer experience.
- Provided product support and assistance with technical and product-related issues.
Data Quality Analyst
Samasource Digital Center
01.2017 - 10.2022
- Conducted quality assessments and reviews for accuracy, providing coaching and feedback to enhance team performance.
- Prepared quality reports and analyzed client feedback to identify areas for quality improvement.
- Monitored and reported project and team performance, ensuring adherence to quality requirements.
- Worked with Team Leaders to resolve project queries and maintain quality standards.
Data/Operations Agent
Samasource Digital Center
08.2017 - 12.2018
- Reviewed and corrected data, enhancing accuracy and consistency across datasets.
- Followed established workflows and quality requirements for data tasks, contributing to overall project integrity.
- Maintained data work requirements, ensuring adherence to project quality standards.
First Aid and Safety Officer
Standard Gauge Railway Project
12.2016 - 07.2017
- Trained employees on safety and environmental hazards, addressing concerns to foster a safer workplace.
- Inspected worksite conditions, identified hazards, and enforced safety guidelines to support accident prevention.
- Prepared and submitted comprehensive safety reports to inform management and enhance safety practices.
Sales Representative / Merchandiser
Gold Crown Tea Company
11.2014 - 04.2015
- Facilitated vendor distribution and achieved sales targets within assigned territories.
- Promoted company products at events, represented company at consumer meetings, and compiled sales reports.
- Promoted Gold Crown Tea products to retail and wholesale customers.
- Managed customer accounts and updated contact details in sales records.
- Processed tea orders and confirmed shipment details with clients.
Education
Diploma - Business Information Technology
01-2016
Certificate - First Aid and Safety
01-2016
Certificate - Web Research, Image Annotation and Work Readiness
01-2015
Certificate - Computer Applications
01-2014
KCSE -
01-2013
Skills
- Data Quality Assurance
- Data Review
- Data Validation
- Data Correction
- Data Annotation
- AI Data Operations
- Quality Control
- Data Processing
- Web Research
- Customer Support
- Telesales
- Outbound Calling
- Complaint Resolution
- Sales Operations
- Account Management
- Reporting
- Client Feedback Analysis
- Remote Work
- Microsoft Excel
- Word
- PowerPoint
- Google Meet
- Zoom
- Microsoft Word
- Microsoft PowerPoint
- Computer Operations
- Data Review & Validation
- Data Reporting
- Quality Assurance
- Customer Service
- Problem Solving
- Communication
- Negotiation
- Time Management
- Attention to Detail
- Remote Collaboration
ADDITIONAL INFORMATION
Language: English,Swahili
Hobbies and Interests
Video editing, reading, adventure sports and motivational books
Timeline
Telesales Agent - Bangbet Limited
07.2025 - 08.2026
Associate and Data Reviewer - CloudFactory
12.2023 - 12.2024
Customer Sales Representative - Gold Crown Beverages (K) Ltd
11.2022 - 12.2023
Data/Operations Agent - Samasource Digital Center
08.2017 - 12.2018
Data Quality Analyst - Samasource Digital Center
01.2017 - 10.2022
First Aid and Safety Officer - Standard Gauge Railway Project
12.2016 - 07.2017
Sales Representative / Merchandiser - Gold Crown Tea Company
11.2014 - 04.2015
Zetech University College - Diploma, Business Information Technology
Red Cross Society - Certificate, First Aid and Safety
Samaschool - Certificate, Web Research, Image Annotation and Work Readiness
Glorious Institute of Professional Studies - Certificate, Computer Applications
Kitonyoni Secondary School - KCSE,