People Leadership
VICTOR MURIITHI MAINA
Business And People Leader
Nairobi
Summary
Victor is a Senior Branch Manager with over10 years of progressive experience improving business processes, increasing revenue and retaining loyal customers in multiple locations. Strengths include financial administration, team leadership and business development.
He has demonstrated success in coordinating teams and financial activities. He is a friendly and adaptable professional with remarkable leadership and program management skills.
Mr Maina is organized and a dependable candidate successful at managing and leading multiple priorities with a positive attitude. He also demonstrates willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
1
1
Certification
3
3
Languages
Work History
Senior Branch Manager
NCBA Bank
12.2017 - Current
- Managed daily operations while maintaining a high level of efficiency, productivity, and customer service.
- Built strong relationships with key clients, resulting in increased loyalty and repeat business.
- Collaborated with senior management to develop branch-specific goals aligned with company objectives.
- Increased branch profitability by implementing cost-saving measures and optimizing resource allocation.
Branch Business Manager
HF Group
08.2016 - 12.2017
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Communicated with customers and vendors positively with particular attention to problem resolution.
Branch Manager
Standard Chartered Bank
03.2014 - 08.2016
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Corporate Sales and Relationship Manager
Standard Chartered Bank
05.2012 - 02.2014
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Personal Financial Consultant
Standard Chartered Bank
09.2011 - 05.2012
- Examined clients' overall financial situation by reviewing income, assets, debts, expenses and credit reports.
- Created debt management plans, spending plans and budgets to assist clients in meeting financial goals.
- Promoted products and services by conducting educational seminars to clients and prospects in Mt Kenya region.
- Initiated customer relationships through prospecting, lead utilization, local market and community involvement.
Sales Manager
Barclays Bank Limited
03.2007 - 08.2011
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Education
BBA - Business Administration And Management
Kenya Methodist University
Nairobi 04.2001 -
No Degree - Insurance
College of Insurance
Nairobi, Kenya 04.2001 -
No Degree - Computer Information Systems
Kenya School of Monetary Studies
Nairobi, Kenya 04.2001 -
Skills
Sales management
Friendly
Excellent work ethic
Excellent time management skills
Strong team-builder
Relationship building and management
Goals and performance
Client acquisition
Business development expertise
Staff recruitment
Sales professional
Excellent communication skills
Strong interpersonal skills
Excels in team leadership
Accomplishments
- Received the 2nd Runners up Branch Manager of the Year Award” in 2022 and 2023 for exemplary performance and recognition for business performance and Leadership.
- Repeatedly received recognition from superiors for excellence in service.
- In the last 2 years, i have contributed to promotion and growth of over 10 of my direct team members
Affiliations
- Association of Information Technology Professionals
- Retail Banker Associate
Certification
Retail Banker
Interests
Mentorship
Community Service
Work Preference
Work Type
Full TimeLocation Preference
HybridOn-SiteTimeline
Senior Branch Manager
NCBA Bank
12.2017 - Current
Branch Business Manager
HF Group
08.2016 - 12.2017
Branch Manager
Standard Chartered Bank
03.2014 - 08.2016
Corporate Sales and Relationship Manager
Standard Chartered Bank
05.2012 - 02.2014
Personal Financial Consultant
Standard Chartered Bank
09.2011 - 05.2012
Sales Manager
Barclays Bank Limited
03.2007 - 08.2011
BBA - Business Administration And Management
Kenya Methodist University
04.2001 -
No Degree - Insurance
College of Insurance
04.2001 -
No Degree - Computer Information Systems
Kenya School of Monetary Studies
04.2001 -