Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Victor Malu

Customer Care Representetive
Kiambu

Summary

Highly motivated and customer-focused individual seeking a challenging position in customer care where I can utilize my excellent communication skills and problem-solving abilities to ensure customer satisfaction and contribute to the growth of the organization.

Overview

2
2
years of professional experience
3
3
Certifications
3
3
Languages

Work History

Sales Associate

Sip and stir cocktails
01.2023 - 12.2023
  • Provided exceptional customer service by greeting and assisting customers with their inquiries, product selection, and purchases. - Managed cash register, processed transactions, and balanced cash drawers at the end of each shift. - Maintained a clean and organized store environment to enhance the shopping experience for customers. - Assisted in inventory management tasks such as restocking shelves, conducting stock counts, and receiving shipments. - Participated in sales promotions and events to drive store traffic and increase sales revenue.

Customer Service Representative

CCI
01.2022 - 08.2022
  • Respond to customer inquiries via phone, email, and live chat, addressing their concerns and providing solutions in a timely and professional manner. - Handle escalated customer issues with empathy and patience, ensuring swift resolution to maintain customer satisfaction. - Process orders, returns, and exchanges accurately while adhering to company policies and procedures. - Collaborate with cross-functional teams to resolve complex customer issues and improve overall customer experience. - Maintain accurate records of customer interactions and transactions using CRM software.

Education

Diploma in Project planning and managment -

Marist University

Digital Marketing - undefined

ADMI

Certificate in Accounting -

London Business School

Skills

Exceptional interpersonal and communication skills, both verbal and written in both english and swahili

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Certification

Certificate in Accounting

References

Available upon request.

Timeline

Sales Associate

Sip and stir cocktails
01.2023 - 12.2023

Customer Service Representative

CCI
01.2022 - 08.2022

Diploma in Project planning and managment -

Marist University

Digital Marketing - undefined

ADMI

Certificate in Accounting -

London Business School

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Victor MaluCustomer Care Representetive