Victor Malu
Customer Care Representetive
Kiambu
Summary
Highly motivated and customer-focused individual seeking a challenging position in customer care where I can utilize my excellent communication skills and problem-solving abilities to ensure customer satisfaction and contribute to the growth of the organization.
Overview
2
2
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Sales Associate
Sip and stir cocktails
01.2023 - 12.2023
- Provided exceptional customer service by greeting and assisting customers with their inquiries, product selection, and purchases. - Managed cash register, processed transactions, and balanced cash drawers at the end of each shift. - Maintained a clean and organized store environment to enhance the shopping experience for customers. - Assisted in inventory management tasks such as restocking shelves, conducting stock counts, and receiving shipments. - Participated in sales promotions and events to drive store traffic and increase sales revenue.
Customer Service Representative
CCI
01.2022 - 08.2022
- Respond to customer inquiries via phone, email, and live chat, addressing their concerns and providing solutions in a timely and professional manner. - Handle escalated customer issues with empathy and patience, ensuring swift resolution to maintain customer satisfaction. - Process orders, returns, and exchanges accurately while adhering to company policies and procedures. - Collaborate with cross-functional teams to resolve complex customer issues and improve overall customer experience. - Maintain accurate records of customer interactions and transactions using CRM software.
Education
Diploma in Project planning and managment -
Marist University
Digital Marketing - undefined
ADMI
Certificate in Accounting -
London Business School
Skills
Exceptional interpersonal and communication skills, both verbal and written in both english and swahili
Proficient in handling customer inquiries, complaints, and providing effective solutions
Ability to multitask and prioritize tasks in a fast-paced environment
Strong problem-solving skills with a keen attention to detail
Familiarity with customer relationship management (CRM) software
Excellent team player with the ability to collaborate with colleagues to achieve common goals
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Certification
Certificate in Accounting
References
Available upon request.
Timeline
Sales Associate
Sip and stir cocktails
01.2023 - 12.2023
Customer Service Representative
CCI
01.2022 - 08.2022
Diploma in Project planning and managment -
Marist University
Digital Marketing - undefined
ADMI
Certificate in Accounting -
London Business School