Victor Maina

• Strategically manage the depot in compliance with the company’s strategy, SOPs, policies, and procedures.

Develop and train direct reportees to grow the customer base while taking ownership of business growth.
• Plan work rotas, assign tasks appropriately, and appraise results.

• Manage, coach, mentor, take part in disciplinary actions, and evaluate the team to ensure a high level of employee motivation and performance.

Responsible for the depot’s profit and loss, developing and managing the depot within the approved budget, with a focus on continuous improvement.
• Manage stock control of both assets and spare parts. • Offer exemplary customer service and support.
• Maintain standards of health and safety, hygiene, and security.

• Work closely with other Depot Sales Managers, and ensure team cohesiveness.
• Execute any other duties that may be assigned by management from time to time.

• Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
• Expanded market share through effective prospecting, lead generation, and negotiation skills.
• Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
• Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
• Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
• Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
• Analyzed market trends and competitor activity to identify new business opportunities and areas for growth.
• Launched new products successfully within the assigned territory by executing well-designed launch plans tailored specifically for each product line.
• Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.
• Increased sales revenue by developing and implementing strategic sales plans for the assigned territory.
• Executed proven strategies to hit sales quota and help company achieve goals.
• Built lasting relationships with clients through outstanding customer service interactions.
• Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
• Developed comprehensive territory plans that ensured efficient allocation of resources and maximized productivity for the entire area.
• Built a high-performance sales team through diligent recruitment of top talent, strategic allocation of resources, and effective performance management.
• Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
• Prepared sales presentations for clients showing success and credibility of products.
• Streamlined internal processes by working closely with cross-functional teams such as operations, logistics, and finance departments to ensure smooth transactions for customers.
• Conducted market research to identify new business opportunities and stay ahead of industry trends.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Managed accounts to retain existing relationships and grow share of business.

• Faithfully implement the company's agreed-upon direct sales strategy in the assigned geography.
• Manage the sales team (agents and supervisors) within the assigned geography.
• Maximize sales team productivity, and ensure they operate within approved budgets.
• Meet or exceed sales targets within the assigned geography.
• Be 100% conversant about the achievement of personal and team targets at all times.
• Ensure the delivery of best-in-class customer service to new and existing customers.
• Gather and distill customer and market insights to help management optimize the effectiveness of the direct sales model.
• Identify new opportunities to grow sales within the assigned geography.
• Respond to incoming emails and phone inquiries in a prompt manner.
• Work closely with Envirofit, Logistics, Accounts, and Brand Building.
• Customer Care teams create and fulfill demand cost-effectively, creating positive word of mouth to catalyze future sales.
• Submit comprehensive, accurate, and timely sales reports (using company-approved templates, systems, and timelines). Ensure the delivery of the same from the sales team.
• Run regular sales team meetings, identifying and sharing best practices.
• DSR training: Ensure all new direct sales representatives are trained and kitted appropriately before deployment to the field.
• Provide all training reports in a timely, accurate manner.
• Coaching and mentoring: Have one-on-one meetings with direct sales representatives to identify coaching and mentoring needs.
• Document the same, and forward it to the National Field Sales Manager and Training Manager.
• DSR Discipline: Ensure all DSR discipline cases are forwarded to.
• NFSM is conducted on a weekly basis, and the corrective measures initiated are followed up.
• Territory Mapping: Ensure continuous cluster mapping as per the agreed market segments, and provide timely and accurate reports on the same.

• (Agency banking) at Chase Bank Kenya, provides operational support for agent setup, optimum growth, and maintenance of agency banking services, products, and clientele.
• Liaise with IT to ensure all systems used by agency banking are operational, and authorize the operational setup for agents' outlets.
• Promote the active utilization of the bank's Agency Banking Services.
• Participate in and support agency banking product development through needs analysis, product design, testing, implementation, and enhancements.
• Generate necessary reports on a weekly, monthly, quarterly, and annual basis.
• Ensuring continuous improvement in customer service, and implementing effective operational excellence.
• Provide a seamless link between agents, branches, and service providers for query resolution.
• Regular communication to agents on a weekly basis regarding agency developments and general bank product news.
• Organizing Agents and Branch Champions' Quarterly Forums.
• Training Agents, Operators, Branch Champions, and ROs Agency.
• Banking
• Reconcile all accounts as necessary, authorizing payments for agents' commissions on a monthly basis.
• To lead the electronic banking team.
• Come up with a consolidated, clear, and documented strategy for the growth of electronic banking for retail banking, SME business segments, and corporate, both in terms of revenue and incremental numbers.
• To coordinate the sale of electronic banking to the retail and SME segments of the bank.
• Coordinate the training of electronic banking products.

• Selling and Marketing the company's products
• Plan and implement customer retention and development
• Plan and manage sales and marketing resources according to agreed budgets
• Contribute to formulation of policy and strategy as a management team member
• Recruit, manage, train and motivate direct reporting staff
• Maintain administration and relevant reporting and planning systems
• Manage relevant reporting of management and financial information for the sales and marketing department
• Maintain and develop corporate image and reputation, and protect and develop the company's brands
• Coordinating sales teams and ensuring targets are met
• Own revenue targets and deliverables
• Identify and qualify prospects within this target market
• Perform presentation and customer sensitization activities
• Work closely with engineers to ensure the delivery of quality service Qualification
• Organizing team building and developing strategies on how to meet the targets
• Client Relationship management to ensure long term business relationships
• Managing the supply chain, to ensure timely and efficacious delivery goods to clients.

• Managing corporate accounts and clients
• Coordinating sales teams and ensuring targets are met
• Own revenue targets and deliverables
• Identify and qualify prospects within this target market
• Perform presentation and customer sensitization activities
• Prepare proposals and tender documents
• Create a large base of customers
• Identifying and following up of leads with the aim of winning new clients and putting measures in place to maintain them
• Contact potential clients to understand and quantify their requirements and budgets
• Prepare proposals, tenders and quotations for the provision of the company's products potential clients, in liaison with the company engineers
• Identifying unmet customer needs and developing action plans tailored for different clients to meet these needs
• Managing the supply chain, to ensure timely and efficacious delivery goods to clients
• Ensure prompt response to inquiries on the company's products.