VICTOR MACHARIA NJAGI

Summary

Versatile professional with a robust background in customer-related services, blending technical, interpersonal, and creative skills across diverse roles. Extensive hands-on experience in IT includes technical support, network management, and cybersecurity, with a proven track record in troubleshooting hardware and software issues, configuring workstations, and supporting critical systems such as patient management and billing. In the financial sector, adept at implementing debt collection strategies that consistently achieve high recovery rates while fostering positive client relationships through effective negotiation and resolution techniques. Additionally, as a Freelance Dance Trainer and Choreographer, expertise in training individuals of all ages in various dance styles has led to impactful performances that align choreography with vocal harmonies, showcasing a commitment to excellence and adaptability in every endeavor.

Overview

years of professional experience

Certifications

Work History

Freelance Dance Artist & Choreographer

01.2020 - Current

Train individuals and groups of all ages in diverse dance styles and genre, that's competitions, weddings, religious institutions and corporations.
Created and choreographed modern dance routines for cultural events. Showcasing creativity and cultural appreciation.
Specialized in choral music choreography, aligning movement with vocal harmonies for impactful performances.

ICT & Transformation Services (Intern)

The Nairobi Hospital

08.2024 - 11.2024

Technical Support: Troubleshot hardware and software issues, configured workstations and devices, and supported hospital systems, including patient management, billing, and electronic medical records.
Network Management: Monitored and maintained LAN and Wi-Fi connectivity, assisted in configuring routers, switches, and firewalls, and performed diagnostics on network issues.
Software Maintenance: Installed, updated, and troubleshot software applications; documented new software tests; and provided basic training for staff on software usage.
Cybersecurity: Assisted in implementing and monitoring security measures, educated staff on cybersecurity best practices, and monitored systems for vulnerabilities or breaches.
IT Inventory Management: Managed ICT equipment inventory, supported procurement processes, and ensured proper disposal or recycling of outdated devices.
User Support: Provided first-line support for ICT-related issues, managed help desk tickets, and escalated complex problems to senior team members.
Audio-Visual Support: Set up and maintained audio-visual equipment for meetings and presentations.
Documentation: Maintained accurate records of technical issues, software updates, and inventory management processes.
Team Collaboration: Worked closely with team members and staff to ensure smooth IT operations and efficient service delivery.

Account Manager Agent

Africa Financial Solution Holdings

01.2020 - 12.2020

Calling customers to negotiate payment for overdue accounts /arrange repayment plans/schedules.
Sending reminders/follow-ups to customers who are due to make payments.
Getting Payment Proposals/Payment Proof from clients and updating in the CRM System.
Using various professional debt collection strategies/negotiation skills to ensure a high debt recovery level.
Tracking/Updating any customer disputes or complaints and updating the same in the system ensuring they are resolved as per guidelines.
Working on assigned accounts and keeping an accurate and up-to-date diary system to ensure promises to pay are closely monitored/kept.
Giving recommendations/discussion outcomes of assigned customers on the way forward. e.g. Restructuring, Giving Full & Final discounts etc.
To Rehabilitate debtors back to payment Plans as a retention strategy for clients.
Communicate with management and other team members about methods and strategies to ensure a positive rate of customers agreeing to repay their debts.

Education

Bachelor of Technology - Communication and Computer Networks

The Technical University of Kenya

11-2024

Kenya Secondary Certificate Education -

Njiiri School

12-2019

Skills

Technical Expertise in IT: Proficient in IT support, networking, cybersecurity, and database management, with hands-on experience in troubleshooting, system configuration, and programming

Debt Collection and Client Management: Skilled in professional negotiation strategies, CRM utilization, and fostering positive client relationships to achieve high debt recovery rates

Creative Dance Training and Choreography: Versatile in modern, liturgical, and cultural dance styles, with expertise in choral music choreography and coaching for competitions and events

Certification

Artificial Intelligence Fundamentals Issued by IBM SkillsBuild

Interests

Vice-moderator 2023-Present St Aloysius Gonzaga Youth Choir

Vice-moderator 2023-Present St Francis of Assisi (Youth Serving Christ)

Tenor 2 - Alfajiri Tunes

Timeline