VICTOR KYENDE
HOSPITALITY
NAIROBI,NAIROBI
Summary
Proven track record in enhancing guest satisfaction and maintaining high standards of cleanliness at Movenpick Hotel & Residences Nairobi. Skilled in housekeeping operations and excellent communication, demonstrated through effective teamwork and collaboration. Achieved significant reductions in guest complaints through meticulous attention to detail and superior organizational skills.
Overview
10
10
years of professional experience
Work History
Senior Hospitality Officer(Housekeeping)
State HouseNairobi
Nairobi
09.2022 - Current
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Room Attendant
Movenpick Hotel & Residences Nairobi
Nairobi
04.2018 - 09.2022
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
Room Steward
Crowne Plaza Hotel Nairobi
Nairobi
11.2015 - 10.2018
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Checked recycling cans, removed garbage and put recyclables in correct bin.
- Collaborated with team members to maintain smooth operations during high-traffic periods, minimizing wait times.
- Ensured cleanliness and sanitation of dining areas, adhering to strict hygiene standards for a healthy environment.
Room Attendant
The Boma Hotel Nairobi
Nairobi
03.2015 - 11.2015
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Education
Certificate In Secondary Education -
Kilango Secondary School
Yatta, Machakos County11.2011
Certificate Of Primary Education -
Makivenzi Primary School
Yatta, Machakos County11.2006
Skills
Housekeeping & Laundry operations
Excellent Communication
Teamwork and Collaboration
Organization and Time Management
Flexible and Adaptable
Good Telephone Etiquette
Multitasking Abilities
Languages
English
Intermediate (B1)
Swahili
Upper intermediate (B2)
Timeline
Senior Hospitality Officer(Housekeeping)
State HouseNairobi
09.2022 - Current
Room Attendant
Movenpick Hotel & Residences Nairobi
04.2018 - 09.2022
Room Steward
Crowne Plaza Hotel Nairobi
11.2015 - 10.2018
Room Attendant
The Boma Hotel Nairobi
03.2015 - 11.2015
Certificate In Secondary Education -
Kilango Secondary School
Certificate Of Primary Education -
Makivenzi Primary School