VICTOR KIILU MAKAU
Tourism & Marketing Professional
Nairobi, Nairobi Province
Summary
Results-driven tourism and marketing professional with a strong background in event coordination, client engagement, and tourism promotion. Skilled in sales strategy, public relations, digital marketing, and tourism site assessment, ensuring impactful campaigns and quality service delivery. Experienced in both public sector tourism and private sector marketing, with proven ability to support planning, reporting, and community outreach. Highly adaptable, detail-oriented, and committed to enhancing customer experiences and advancing organizational goals in dynamic environments.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Sales and Marketing Assistant
Jaccytech Agencies
04.2023 - 03.2025
- Boosted product awareness by engaging potential customers through targeted promotions and direct marketing campaigns, increasing monthly sales conversions.
- Conducted market research and customer needs analysis to inform sales strategies, resulting in more tailored product offerings.
- Maintained accurate sales records and prepared weekly reports, supporting data-driven decision-making and performance tracking.
- Strengthened client relationships by providing personalized service and post-sale follow-up, improving customer retention.
- Collaborated with cross-functional teams to plan and execute marketing activities, aligning efforts with business growth objectives.
- Key Contributions
Tourism Intern
County Government of Kitui
01.2022 - 05.2022
- Supported planning and execution of cultural tourism events, enhancing community engagement and local tourism visibility.
- Participated in tourism site assessments and drafted reports to support development and conservation initiatives.
- Collected and compiled data on visitor trends and tourism facilities, contributing to evidence-based planning.
- Assisted in drafting content for tourism awareness campaigns, promoting Kitui County's cultural and natural attractions.
- Facilitated stakeholder engagement sessions with local communities to integrate feedback into tourism planning efforts.
- Key Contributions
Education
Bachelor of Science - Tourism Management
Chuka University
11.2023
Kenya Certificate of Secondary Education (KCSE) - undefined
Kyeni Secondary School
12.2018
Skills
Communication & Interpersonal Skills: Builds rapport with clients and team members through clear communication and respectful interaction, enhancing customer satisfaction and teamwork
Problem Solving & Critical Thinking: Identifies challenges in sales and tourism operations and proactively proposes practical solutions to improve service delivery and workflow
Teamwork & Collaboration: Works cooperatively with colleagues during events, marketing campaigns, and tourism projects to achieve shared goals efficiently
Time Management & Organization: Balances multiple responsibilities and meets deadlines by prioritizing tasks and organizing daily activities effectively
References
- Jacinta, Ndanu Mbuthi, Sales Manager, +254 720726052, Jaccytech Agencies, P.O. Box 1067, Nairobi, Kenya, 00200
- Jimmy, Ngundi, Senior Tourism Officer, +254 726 537 780, County Government of Kitui, P.O. Box 33, Kenya, 90200
- Scholastica, Twii Nzomo, Lecturer, +254 713 686 854, Chuka University, P.O. Box 1097, Kenya, 60400
Tourism & Marketing Professional
Tourism Product Development | Sales and Marketing Strategy | Customer Relationship Management (CRM) | Event Planning & Coordination | Tourism Site Assessment & Reporting | Digital Marketing Tools | Market Research & Data Collection | Report Writing & Documentation | Public Relations & Communication | Microsoft Office Suite | Negotiation & Persuasion Techniques | Time & Task Management Tools | Customer Service & Complaint Handling | Tourism Policy & Cultural Heritage
Timeline
Sales and Marketing Assistant
Jaccytech Agencies
04.2023 - 03.2025
Tourism Intern
County Government of Kitui
01.2022 - 05.2022
Kenya Certificate of Secondary Education (KCSE) - undefined
Kyeni Secondary School
Bachelor of Science - Tourism Management
Chuka University