VICTOR KIBICHY
Nairobi,Nairobi Province
Summary
Enthusiastic professional dedicated to providing world class innovative service. Possesses drive and aptitude to build relationships with stakeholders on phone and in person. Works to deadlines and consistently meets targets. Motivated Engineer knowledgeable in customer relationship (CRM) practices. Willing to learn all business processes to correctly answer customer queries. Applies proactive approach to reviewing client needs to deepen relationships and offer superior customer service.
Finally an apt learner and adaptive worker
Overview
5
5
years of professional experience
12
12
years of post-secondary education
Work History
Relationship Officer
Equity Bank Kenya
Nairobi, Nairobi County
02.2019 - 09.2023
- Educated customers about company products, services and special offers.
- Researched competitors sales activities and reported findings to manager.
- Identified and implemented customer service and complaint handling advancements.
- Built customer loyalty by actioning feedback for enhanced service provisions.
- Met Service Level Agreements through strategic planning and workload management.
- Authorised customer compensation with approval from management.
- Assessed current processes to maximise opportunities for customer satisfaction.
Site Assistant
Space Housing
Nairobi, Nairobi
02.2022 - 07.2022
- Demonstrated excellent stamina and manual dexterity.
- Maintained construction machinery in line with operation manuals.
- Prepared sites and surfaces for concreting.
- Confidently operated and manoeuvred trucks, safely transporting heavy construction materials and supplies.
Sales Supervisor
Plascon Paints, former Sadolin
Nairobi, Nairobi
07.2020 - 11.2020
- Coached team members to reach and exceed weekly and monthly sales goals.
- Analysed sales data to define weekly quotas for multiple departments, assessing potential areas of growth.
- Organised and coordinated sales team schedules, helping staff meet company and client expectations.
- Contributed to management decision-making relating to existing sales operations and business strategy.
Education
Bachelor of Technology - CIVIL ENGINEERING
TECHNICAL UNIVERSITY OF KENYA
Nairobi, Nairobi COUNTY 07.2019 -
Certificate of Attendance - MATERIALS TESTING
MATERIALS TESTING AND RESEARCH DEPARTMENT
NAITOBI 01.2022 - 03.2022
KCSE - HIGH SCHOOL
The Nairobi School
Westlands, Nairobi County 01.2015 - 12.2018
KCPE - PRIMARY EDUCATION
MOI UNIVERSITY PRIMARY SCHOOL
Eldoret, Uasin Gishu 01.2007 - 11.2014
Skills
- Strategic planning
- POS software expertise
- Documentation drafting
- Onsite and remote services
- Topographical and relief maps
- Electrical systems
- AutoCAD DESIGN
- REVIT 2024 & AUTODESK PROGRAMS
- ROAD DESIGN (ROAD NOTE 29 & 31)
- Design development
VOLUNTEERING
I have participated in various community projects:
- Town cleanups in Eldoret City
- the Matter Heart RUN
- The Diabetes WALK
PROJECTS
These are projects I have taken part in:
- Revamping of Mirema Road
- Patching of potholes in Mwiki-Kasarani area
Languages
English
Fluent
Swahili
Fluent
Spanish
Upper intermediate
REFERENCES
SAMMY MAIYO
Human Resource Manager
Women Enterprise Fund
sammymaiyo@gmail.com
0723480444
GEOFFREY RONO
Coastal Development Agency
0726002533
tupchet@yahoo.com
grono@cda.go.ke
Timeline
Site Assistant
Space Housing
02.2022 - 07.2022
Certificate of Attendance - MATERIALS TESTING
MATERIALS TESTING AND RESEARCH DEPARTMENT
01.2022 - 03.2022
Sales Supervisor
Plascon Paints, former Sadolin
07.2020 - 11.2020
Bachelor of Technology - CIVIL ENGINEERING
TECHNICAL UNIVERSITY OF KENYA
07.2019 -
Relationship Officer
Equity Bank Kenya
02.2019 - 09.2023
KCSE - HIGH SCHOOL
The Nairobi School
01.2015 - 12.2018
KCPE - PRIMARY EDUCATION
MOI UNIVERSITY PRIMARY SCHOOL
01.2007 - 11.2014
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