Victor Kahuro Gitahi
ICT and Help Desk Support
Nairobi
Summary
Professional with robust experience in administrative support, equipped to streamline tasks and optimize productivity in virtual setting. Adept at managing schedules, handling communications, and coordinating projects, ensuring seamless operations. Strong collaborator focused on achieving team goals and adapting to evolving needs. Known for reliability, organizational skills, and proficiency in various software tools.
Overview
13
13
years of professional experience
Work History
Virtual IT Support and Virtual Administrative Assistant
Online Clients On Upwork and Fiverr
02.2020 - Current
- Answering and directing emails, organizing inboxes, drafting responses.
- Entering data into spreadsheets, databases, and other systems.
- Booking flights, hotels, and other travel-related services.
- Tracking and submitting expense reports.
- Providing basic IT support to clients.
- Walking clients through OS installation and Troubleshooting(Windows, MacOs)
- Responding to client inquiries via email, chat, or phone.
- Transcribing audio or video files.
- Diagnosing and resolving software and hardware issues remotely for clients.
Front Desk Receptionist/Helpdesk Assistant
Qatar Civil Aviation Authority
02.2020 - 02.2022
- Provided exceptional customer service, managed appointments
- Excelled in data entry and filing tasks, utilized active listening skills
- Demonstrated problem-solving abilities
- Received and answered customer inquiries
- Confirmed appointments, received and redistributed mail
- Provided help-desk assistance regarding travel agency certificates and pilot license verification
- Assisted guests with document printing, maintained time-sheets and letterheads, operated computers and IT equipment.
Information Technology Help Desk Support -Intern
KENYA SEED COMPANY LTD
02.2013 - 02.2020
- Provided IT support to employees in a professional and friendly manner
- Maintaining and updating IT inventory and documentation
- Answered Help-desk Support phone calls, texts, and tickets
- Documented troubleshooting steps using ITIL standards
- OS Installation(Windows, MacOs, Linux) installation and configuration.
- Provided Microsoft 365 support and Active Directory support and administration
- Troubleshoot OS, software and hardware problems
- Managed IT asset and workstation re-imaging
- Installed and maintained IT peripherals
- Provided desktop and laptop support
- Remotely troubleshot issues
- Assembled and maintained PC hardware, resolved networking issues
- Deployed and configured workstations, maintained IT asset inventory
- Installed and maintained software and operating systems.
Education
College Diploma - Business Information Technology
07-2012
Skills
Calendar management
Meeting scheduling
Project management
CRM management
Timeline
Virtual IT Support and Virtual Administrative Assistant - Online Clients On Upwork and Fiverr
02.2020 - Current
Front Desk Receptionist/Helpdesk Assistant - Qatar Civil Aviation Authority
02.2020 - 02.2022
Information Technology Help Desk Support -Intern - KENYA SEED COMPANY LTD
02.2013 - 02.2020
Kenya Methodist University - College Diploma, Business Information Technology