VICTOR ANDANJE
NAIROBI
Summary
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
6
6
years of professional experience
Work History
MANAGER
ALTCARE HAIR STUDIO&SPA
03.2025 - 04.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
Sales and Marketing
Self-Employed
01.2025 - 02.2025
- Successfully managed budgets allocated for sales and marketing initiatives, optimizing resource allocation to maximize return on investment.
- Promoted business with effective sales and marketing strategies.
- Excellent communication skills, both verbal and written.
- Boosted sales performance by implementing effective sales strategies and techniques.
Intern
BARAKA FM
08.2024 - 11.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Increased listener engagement by implementing innovative programming and on-air promotions.
- Collaborated with marketing teams to develop effective promotional materials highlighting station''s unique offerings.
- Facilitated cross-departmental communication between sales, programming, promotions, engineering, and news departments to ensure cohesive strategy execution.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Learned and adapted quickly to new technology and software applications.
Salesperson
SELF EMPLOYED
01.2024 - 06.2024
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Virtual Assistant
Self Employed Web
01.2022 - 05.2023
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Completed business correspondence, transcription, and data entry.
- Conferred with customers by telephone, chat or email to provide information.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
Intern
HUDUMA CENTRE ORGANIZATION
09.2019 - 11.2019
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Facilitated smooth operations with proficient data entry and document management for various projects.
Education
CERTIFICATE - INFORMATION COMMUNICATION TECHNOLOGY
THIKA TECHNICAL TRAINING INSTITUTE
11.2021
CERTIFICATE - AGRIBUSINESS
MIRAMAR INTERNATIONAL COLLEGE
11.2017
CERTIFICATE - DATA MANAGEMENT
KENYATTA UNIVERSITY
06.2017
High School Diploma -
MEMBLEY HIGH SCHOOL
11.2016
Skills
- Customer care
- Hardware Installation
- Transcription Services
- Administrative Support
- Clerical Support
- Computer Proficiency and Microsoft Office
- Network Troubleshooting
- Social Media Management
- Behavioral Psychology
- Active Listening
- Time management
Accomplishments
Manager | Altcare & Spa | Thika, Kenya
[Duration: close to two months]
- Successfully grew the business from zero clients to a steady and growing customer base through strategic and intensive marketing efforts.
- Recruited and onboarded additional staff, ensuring smooth daily operations and service delivery.
- Managed inventory systems and implemented budgeting strategies, significantly reducing wastage and improving resource allocation.
- Spearheaded the business’s digital marketing campaigns, managing and growing engagement across multiple platforms:
TikTok: Altcarehairstudio&spa
Facebook: AltcareHairStudio&SpaThika
Instagram: Altcarehairstudio@spa
YouTube: AltcareHairStudio&Spa - Trained non-marketing staff on digital marketing and customer engagement techniques, leading to sustained business growth within the first few weeks.
Languages
English
Full Professional
Swahili
Native or Bilingual
Timeline
MANAGER
ALTCARE HAIR STUDIO&SPA
03.2025 - 04.2025
Sales and Marketing
Self-Employed
01.2025 - 02.2025
Intern
BARAKA FM
08.2024 - 11.2024
Salesperson
SELF EMPLOYED
01.2024 - 06.2024
Virtual Assistant
Self Employed Web
01.2022 - 05.2023
Intern
HUDUMA CENTRE ORGANIZATION
09.2019 - 11.2019
CERTIFICATE - AGRIBUSINESS
MIRAMAR INTERNATIONAL COLLEGE
CERTIFICATE - DATA MANAGEMENT
KENYATTA UNIVERSITY
High School Diploma -
MEMBLEY HIGH SCHOOL
CERTIFICATE - INFORMATION COMMUNICATION TECHNOLOGY
THIKA TECHNICAL TRAINING INSTITUTE
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