Vicky Muthoni Njuguna
Nairobi
Summary
Dynamic Administrative Executive with a proven track record at Central Careers, excelling in office management and workflow optimization. Proficient at report generation and effective communication, I enhance team productivity and streamline processes. Recognized for maintaining confidentiality while delivering exceptional customer service and fostering strong relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Executive
Central Careers
Nairobi
01.2023 - 06.2025
- Managed daily office operations and maintained organized filing systems.
- Handled incoming communications and directed them to appropriate personnel.
- Supported team projects by gathering information and conducting research.
- Maintained office supplies inventory and placed orders as needed.
- Prepared reports, presentations, agendas and other documents as requested by management.
- Scheduled and coordinated meetings and travel arrangements for staff.
- Provided administrative support to executives including fielding telephone calls, responding to emails and scheduling meetings.
- Developed and implemented procedures to streamline workflow processes in the department.
- Maintained confidential files related to personnel matters and sensitive business information.
- Compiled data from various sources for use in preparing reports or presentations for senior management.
- Managed multiple projects simultaneously while meeting deadlines in a fast-paced environment.
Customer Service Representative
Daroms Decor and Events
Nairobi
01.2020 - 02.2022
- Handled customer inquiries through phone and email interactions.
- Processed customer orders and returns efficiently within the system.
- Maintained accurate records of customer interactions in database systems.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Transcriptionist
Freelance
Nairobi
01.2018 - 12.2020
- Transcribed audio recordings into written documents with high accuracy.
- Maintained confidentiality of sensitive information in all transcriptions.
- Reviewed and edited transcripts for grammar and clarity before submission.
- Collaborated with other freelancers to share best practices and resources.
- Adapted to various subject matters, ensuring precise terminology use in transcripts.
- Proofread, reviewed and verified dictation for accuracy and quality against established standards.
- Researched unfamiliar terms and jargon to ensure accurate representation in transcriptions.
- Participated in training sessions to enhance transcription skills and learn new technologies.
Sales Associate
Fonexpress
Nairobi
07.2014 - 11.2018
- Assisted customers in selecting products based on their needs and preferences.
- Processed transactions accurately using point-of-sale systems.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Demonstrated product features and benefits for customers' needs.
- Developed promotional strategies to increase sales volume.
Education
Bachelor of Arts - Economics
Makerere University
Uganda05-2013
Skills
- Office management
- Calendar scheduling
- Data analysis
- Report preparation
- Workflow optimization
- Customer relationship management
- Time management
- Problem solving
- Effective communication
- Confidentiality maintenance
- File management
- Customer service
- Report generation
- Meeting scheduling
Certification
- Virtual Assistant(ALX)
Languages
English
First Language
Kiswahili
Elementary (A2)
A2
References
References available upon request.
Timeline
Administrative Executive
Central Careers
01.2023 - 06.2025
Customer Service Representative
Daroms Decor and Events
01.2020 - 02.2022
Transcriptionist
Freelance
01.2018 - 12.2020
Sales Associate
Fonexpress
07.2014 - 11.2018
Bachelor of Arts - Economics
Makerere University
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